4 months ago my husband and I sold our house of 32 years and we're very excited to move and buy all new furniture. we spent over 40,000$ at must Societe laval. everything was great! they were happy to take our money. since then the whole experience has been a nightmare. three weeks ago we received out 10,000$ dining room table in the wrong colour. we re he'd out to their complaint department our salesman and the manager who have all done nothing to resolve this issue. the table still sits in our dining room. today we received two nightable lamps. the two were not the same colour. we tried to call the number they gave us were out in hold for 20 minutes and never spoke to anymore. no one has contacted us and we don't know what to do except sue them which we will have no choice but do. the stress and anxiety they have caused us is unacceptable! read more

WOW !!!!!!! This place is EPIC! Starting with the coffee. And the bread. This is a complex of many different shoppes/businesses all collaborating together. This center of commerce is mega huge with mega BIG names. Top Furniture Designers. Names you know already and names you don't know. You can "hang" here for hours on end, and be quite comfortable. Great for families. Great for everybody. Very nice and very welcoming staff. I purchased an entire bag of Venezia 500GR after having a latte... I was knocked out by how smooth the flavor of this coffee bean I also purchased several items for the kitchen & living room. Will return to buy more things read more

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This is a strategic spot in Griffin Town where you can look at nice furniture and get some inspiration while having a good coffee from La bête a pain. You can find nice key elements for your home-decor at a very reasonable price. I got my Red Ero sleeping couch from there. read more

Must Société - Ero sleeping couch - Furniture Stores Near Me - Montreal, Quebec

My girlfriend and I ordered a sofa in July 2020 (14th of July) and still haven't received it yet. MUST Société has offered some of the worst customer service that I have ever seen. Employees are unwilling to cooperate, phone calls are not returned, the organisation seems disorganized... I am not one to complain, but I truly feel like this should be said: DO NOT order furniture from the MUST Société. Waste of both time and money. read more

Terrible customer service!! We received a call telling us our chairs were in Laval and we can come pick them up however we ordered from Must Societe in Griffintown. We were supposed to be picking them up at the store in Griffintown. We understand the store is closed in Griffintown so we asked if they can deliver them to our place. They had the audacity to request $50 for delivery. This is outrageous especially since Must Societe is currently offering no taxes and free shipping on all orders online. I sent numerous emails and never received any response. What a waste of time and energy. read more

Worst customer experience I've ever had. If there are any issues, good luck getting them to handle it. They will avoid your calls and emails. And when you finally get in touch, they will act as if they never received your communications. My table was delivered with a crack on it, and I was also overcharged for delivery fees and they've been avoiding all my emails/calls. Hoping someone higher up there will see this, and do something to put in place proper customer service processes. It's sad to see how little this company cares about the customers :( read more