A few months ago, I ordered three glass candle holders. I emailed the company immediately to report that all three arrived either broken or damaged.
Their customer service, which is only available by email, is absolutely TERRIBLE. I had to constantly follow up with them about those three candle holders. Otherwise, I honestly believe I would still be waiting for the replacements today. The result? After more than three months, I finally received the replacement candle holders on June 4. Unfortunately, one of the replacement candle holders arrived broken again.
Despite this experience, I decided to give the store another chance. Exactly one month ago today, I placed another order, this time for a SMEG Stand Mixer in White Cream. The company claims they shipped my mixer, but I have proof that I NEVER received it. The only package I received contained the replacement candle holders they had been dealing with for over three months. My mixer was not in the box.
I have been trying to resolve this issue by email, but it seems like they couldn't care less. I've been waiting for almost a full day for a response, and I've heard absolutely nothing.
At this point, I honestly feel like I've been scammed.
To make matters even worse, the current status of my order still says "We're preparing these items for shipping." I even emailed them a screenshot showing that status, which completely contradicts their claim that the mixer was already shipped.
If they do not resolve this situation immediately, I will have no choice but to take legal action and file a claim in court. This entire experience has been incredibly stressful and completely unacceptable.
To make matters worse, my partner also placed an order on the exact same day I ordered my mixer. She purchased a SMEG kettle, and she is in the exact same situation. Neither of us has received our products, yet we are both making monthly payments for items we never received.
This is a COMPLETE LACK OF RESPECT for consumers. I fully intend to pursue my legal rights and seek compensation through the courts for everything this situation has caused.
If you don't want to deal with terrible customer service or risk paying for products that are never delivered, I strongly DO NOT recommend buying from this store. Their customer service is awful, and they will leave you paying for products you never received. read more