Atrocious customer service, utterly abysmal…read more
I am a touring professional in the music business, and this is the closest store to my home for last minute supplies I invariably need before a tour starts. My first experience with music depot went like this:
I needed something for a tour I was leaving on, that afternoon, and I had just moved to the neighborhood. I stopped into the empty store with a lone clerk that barely made the effort to glance at me when I entered, and not speaking french particularly well, I asked him, in french, if he spoke English, "Parlay Anglais?". he looked at me with what I can only describe as borderline disgust and said, with full condescension, "Francais". Ok, well, what I was after wasn't likely to have french translation on it's package, I asked anyway, and he shook his head. I thanked him and turned to leave, but as I reached the door, he said, without a hint of an accent, "That's a specialty product, you're not going to find it here in St-Jean, you'll have to go into Montreal." So, he was a dick JUST to be a dick. Not to mention that it was Zildjian Stick Wax. That is so not a specialty item.
But hey, everyone has a bad day...Since then I've heard other bad stories, but still I've been back 2 or 3 more times, always looking for something specific, but never outrageously odd or rare, my last object being an LP cowbell. He doesn't stock LP, ok fine, but when I told him that I wasn't going to take what he had in stock because it wasn't LP, and I was told that I specifically needed it to be LP. His response was "You were told you need a cowbell...?" with a tone that said oh, well aren't you an idiot... No, I'm the drum tech for that fella there in the poster on your wall, but you wouldn't know that because instead of asking questions, you went straight to arrogance.
"Unless you can tell me the exact model number it's like saying you just want a car..." Yeah, I'm also going to want to hit them...even the same model will sound different from one to the next.... I didn't say that, I just thanked him and left, knowing that I won't darken his door again.
On my way out he told me, as he has every time I've been in, "Good luck...'. If every time I need something and it ends with you arrogantly telling me good luck.... aren't you the problem? Because I've found everything I needed, no luck involved. Just better stores with more helpful staff.
DMusique is the better store in town, and if they don't have/can't order what you need, the trip into Montreal, or to Steve's in Greenfield Park is worth it. I had what I was looking for less than two hours later.
