Do not book this tour! The tour guide was Andrea and she was rude, they separated our group and she…read morewas not willing to answer. She told me to stop talking as I was talking about the rest of our group. They told us tour was at 9:45 and it didn't start until 10:45 am. The tour guide also wasn't explaining much and wasn't tech savvy. Took forever to even get our tickets on her phone. She got mad I was trying o take a photo and told me I could come back later but she stopped to answer a personal phone call. Book through someone else!

Only tour in my life where we had to look up Wikipedia DURING the tour…read more My Italian friend recommended this agency because we are Catholic, coming for the Jubilee and wanted a religion-centered tour - Jubilee/Early Christianity. The other people on our tour were also devout Catholic. I believe the tour was done by Maria Lazara. We do not know her name because she did not bother to introduce herself, nor did she ask our names (aside from checking our family name off). We met at the statue and then without any introduction to our tour, nor introduction to the St John of Laterna Church, she marched off in front of us to the Church's portico. It was a bad start. That's the main complaint: she gave no introduction to the tour or any site, she gave no church or historic context on how things came to be or how they evolved. She gave no Catholic perspective. A tour guide needs to be a storyteller! And I expected a guide well-versed in church history, both religious and urban! Instead, it was a bunch of random historic facts. She primarily spent her time pointing out symbolism in the paintings and mosaics. Clearly, she majored in art history, and the history of Christianity was a boring sideline to her. She liked pointing out that Laterna was populated early, while most of Rome was countryside - but why? How did that change? Where did Catholics live and why did they move? Why were these churches chosen for their Holy Doors? Why only 4 doors? She told us the Laterna Holy Door was an original bronze and a couple more facts and then we marched through as it were nothing. Nothing about why it is special that they are open, how Catholics view this moment, etc. IT IS SPECIAL. In speaking about the Jubilee, the only thing she said was that the Pope first started it once every 100 years, and since the Roman townspeople made money on tourism from the incoming pilgrims, they moved it to every 33 years or when they wanted. That's it - Jubilees were about making tourism dollars. End of her story. None of our group of 3 heard that the Sacred Steps were brought from Jerusalem and why, and where they were placed originally. All she did was say "it is not a hard job to move stairs." THEY ARE SPECIAL. She just said: you can up if you want, I'll wait here on my phone. Again, her specialty seemed to be art history not Catholic traditions or history, and 75% of the time, she spoke about symbolism. The blue and yellow of Mary, the keys of St. Peter. That's fine but there was no narrative, no church history. The tour ended exactly at 12 p.m. Clearly, she was glad to be out of there. Another note - yes, her English vocabulary was good, but she spoke sing-song Italian style and it was hard to follow her. She does not have the cadence of an English speaker. Very disappointed in Eternity Tours' guide. Aside: I really enjoyed Eternity Tours newsletter mailings.

Alessandro is a fantastic guide! So knowledgeable and fun. I can't recommend him and and this tour…read morecompany enough for a hypogeum tour of the Colosseum.

I wish I could give a lower score than 1. I am. Not sure why the gave such positive reviews. The…read moreliteral only thing we wanted to do in Rome was a tour we booked with this company. I booked it 8 months ago and they changed it to a non acceptable excursion one week before. They claimed that they had no control but not sure why they couldn't have figured it out months ago that they overbooked, maybe I could have figured out another excursion to do but now with one week to find something, of course it is impossible.

Simone customized our bike tour of Rome to see the things we wanted. We wanted to see (1) catacombs…read more(2) via appia antica (3) the aqueduct. We saw this - but more and better. Turns out there's more catacombs in Rome and the one we went to was fantastic. There's also more ancient roads than just one. While we did ride on "the one" we also saw two others that were better preserved! I had no idea there were multiple aqueducts. We saw two! Plus got to see inside one. We had done a larger commercial tour before. We will go with Simone if we go back to Rome. He also was very good with our 10 year old girls. He spent time to find a bike that fit them just right (they're super tall and skinny so it wasn't easy). When they needed a break, we went to a cafe to have a local Roman lunch. It was fantastic. While I don't like riding on roads with cars, it's impossible to avoid in Rome. He always made sure we were safe in riding and crossing roads. We did have one problem with one of the bikes. He had a tool kit with him and was able to easily adjust the bike. This is by far my favorite Rome activity of the trip.

My wife and I have been talking about Simone and for the last nine years so there was no way we…read moreweren't going to Rome and not book another tour with him. Simone has incredible insight in all things Rome. Want to hear about Mussolini and WW II, the Caesers, Jewish Ghetto or perhaps the Appian Way? This is the bike tour you need to go on. The price is fair and he's generous with his time.

They did an amazing job. Use Gladiator Tours and never use The Tour Guide. You will be glad and…read morehappy with that choice and decision. Gladiator Tours actually do the tour themselves and don't steal your money for an expensive tour and then broker you out to a company that is 20% of the money you paid The Tour Guy. GLADJATOR tours delivers and is accountable for their actions.

I want to tell you how accommodating the team was on the day of May 10 on our 12:30 tour. We were…read moreshort one person to make it an audio tour and I requested the audio anyway so we could all hear. Along with that our tour guide, Francesco Macioci was so informative and patient. The colosseum back history was amazing and only because we could clearly hear him in crowds of people. Suggestion is to ALWAYS use a personal audio guided tour as you come so far and this is not the place to save money and do it on your own. E

My husband and I were fortunate enough to be on the first tour out of Lisbon. What a wonderful…read moreexperience. We travel a lot, and this was one of the best tours we have ever experienced. We loved our guide, Marta who was knowledgeable, charming, and very attentive. We visited multiple sites including Sintra and Cascais. We were allowed free time in.Cascais to explore and have lunch on our own at a restaurant of our choice. While we love tours, having free time to explore on our own is very important and this tour allowed this. . We loved our bus and our bus driver. The bus was clean and comfortable. We highly recommend this tour to others A great value as well.

Francesco was our guide for the semi private Colosseum Arena Floor, Forum and Palatine Hill. He…read morewas very knowledgeable and interactive so it made the tour so enjoyable! Well worth the extra money from a larger group.

AMAZING tour experience!…read more We had a private 4-hour golf cart tour (highlights of all major attractions) which allowed us to see so many special places all over the city and from vantage points we would never have found on our own. Plus the golf cart was just fun whipping down random cobblestone streets and through crowds of people. It was a really special experience for us, and our tour guide was superb; very jocular and down to earth. As part of the tour our guide also got us into the pantheon for free and showed us around one of the local churches which had unique graphic illusions (as well as some creepy skulls/skeletons incorporated into the religious artwork). One of my favorite parts of the tour was stopping to check out Giardino degli Aranci (orange grove public square overlooking the city at night). Highly recommended.

AWESOME in every way! Our driver Matteo was absolutely…read morefantastic. Personable and knowledgeable, he was like an extension of our family, not just a tour guide. Do you want to see a lot of Rome in a short time? This is the way to do it!

We booked the Pompeii and Positano tour from Rome. We knew it would be a lot packed into only one…read moreday, but it's all we had to work with and were glad we made this decision. Our tour guide Rob was fantastic! He was very knowledgable, humorous, attentive, and really kept us captivated throughout a very long day, while still giving us breaks to rest along the route. I wish Rob was my tour guide on all tours! The tour itself was great. I enjoyed the itinerary, and our local guide in Pompeii, Enzo, was also top notch and someone I'd recommend to others. Google maps led us astray in Positano and we were a few minutes late meeting back up with the group after our free time, but Rob was super understanding and sympathetic (we ended up climbing about a million stairs to get back instead of taking the "normal" route we should have taken). All in all I would recommend this tour to others. If you have limited time in Italy and are staying in Rome, this is a great way to add some must-see sites to your itinerary.

This company is a THIEF! I Booked this tour twice by mistake for the same time & date for my family…read moreand I and they refuse to refund me one of the two bookings! I reached out and explained to them the situation and they are not understanding at all. The day we attended the tour; we were not informed we had double booked. They clearly knew I was on the list twice and did not bother to tell me so they can keep my $500+. This is unacceptable. Why on earth would I pay for the same tour on the same time & date with the same 4 guests on purpose??? It was a clear mistake! Awful customer service. Will never book another tour with the terrible company!