Let me just start off by saying that I have a toddler. Nothing in life is simple or easily planned. So I called Muse about three times with questions and scheduling changes for the same day. Totally last minute, but they were very accommodating and extremely nice about it.
I have wavy/curly hair and my daughter has very curly hair. I had read reviews about Erin & asked if I could see her. I was told that she left Muse about 6 weeks ago, but there was now Cole (short for Nicole) who has curly hair and can cut curly hair as well. I had wanted to have my hair and my daughter's hair cut, but due to scheduling issues (with me and a sitter), I was unable to do this, so I just made the appointment with Cole for myself.
Cole was very nice and pleasant. She didn't take off too much hair (only 2" when I was certain at least 4 would be taken off). She listened to literally everything I said I wanted even though I was certain I couldn't get exactly what I wanted (as I never have been able to get before). She looked at all my pictures, she checked with me before doing things, she explained what she was doing with each step, and she gave me an awesome head massage while conditioning my hair. Lol.
I'm the observant type - I like to people watch. So I was watching all the workers there and they all seemed sooooo friendly. I did not detect one bit of snubbish attitude from those people, which I have detected at just about every other hair salon I've ever been to. It's one of those "if you're not in, you're out" kind of snubbish things and when you're a brand new customer, you feel very out of place in those environments. One of the workers was doing something that I found odd with the gloves, but it had to have a purpose. So I asked Cole what it was for and she explained, however, because the hair dryer was on, I had to say it somewhat loud and he heard me too. He looked over and smiled and then as he passed he made a funny remark about why he has to do that with the gloves. A simple gesture like that, makes you feel like you're in a relaxed, chill environment and I loved that.
Back to my hair... Like I said, Cole listened to everything I wanted and my hair came out amazing. I've never really liked it when my hair is blown dry and styled that way. My hair frizzes easily and I've always felt like my hair would get frizzy within an hour of the finished cut. This time it didn't. I know she used some product, so it may have been that, but whatever it was, it worked, and that's all that matters. I absolutely love my hair and received a ton of compliments all day. With other cuts, I've received the "You got your hair cut!" and that's about it. This time it was "What did you do to your hair, it's so cute!!!" She cut so little hair off, that people thought I had simply styled my hair differently. They just knew that it was a new style and cute, cute, cute. When I told them it was cut, then they started realizing that I had side bangs added & such.
All in all.....
I was very pleased with this place and Cole. She recently began employment at Muse. She previously worked in Roseville, commuting from Sacramento, so having received a spot at Muse was great because it lessened her commute & even allowed her to bike into work. She is gaining her clientele now, so grab a spot before she's booked! read more