I would not recommend this company to anyone who is looking for a auto or homeowner's insurance. Most of the time no one gets back to you at all unless you leave a message saying you want to add coverage. Calls and emails go unanswered. Just horrible. read more

Horrible! My experience with this company has been horrible and the issues continue. 1. I was quoted one price for insurance and then after I signed for the insurance the rate was different than what was discussed. 2. I tried to change the insurance because they had added a building on my property, that never existed, and I tried to lower the deductible, etc., at the same time. They continually sent me forms that I would sign and send back and they would not change the insurance. If I had not followed up, I probably would not have realized that the changes were never made. 3. I called each time I sent forms to them, to follow up, but they would reply that they did not receive the forms. When I asked why their letter stated that my forms were received, they would respond with asking for proof that I sent the forms (not sure why proof of sending the forms was necessary when they had the forms). 4. They received the forms and once I pointed out that their letter stated that they received forms, then they would state that the signatures on the forms did not match or the dates were incorrect. 5. I asked for a copy of the forms, that they had received, that I signed and dated. They promised to send a copy of the forms but they never arrived. I had to request the forms several times, and finally after multiple follow ups, I received the forms. The forms were signed and dated, as requested, and I could not find an error. 7. When I asked what was wrong with the previous forms, they said that there was one number that looked to be something that it was not and there was one J that looked to be printed instead of a signature kind of J, in my name, therefore they did not accept the forms for the change in insurance. 8. As I stated to them, this was my signature and the dates were fine and appropriate. They stated that all the forms were to be signed again and the insurance will not be changed without a forth set of forms (signed, dated, sent by registered mail and received by them). 9. In conversations, the representative dominated the phone calls so they did not have to respond to my highlighting the issues. It has been one excuse after another as to why they could not change my insurance, as requested. 10. My mortgage company contacted me because Murray had not sent proof of my homeowners insurance on my property (which I had requested Murray to send a copy of my home insurance to the mortgage company and since this is a regulated action of all insurance companies, they should have responded and sent the paper work to the mortgage company.) Murray obviously must not have done their job which caused issues with my mortgage. When I asked Murray about this, they asked for the mortgage company's address but they assured me that they had sent the proof into the mortgage company. Hmmm (so why did they need the mortgage company's address?). This has been a Nightmare! I hope to save you the pain. read more

My husband and I have been with Murray Securus for years. Had to file a car claim and they took care of it quick and with ease. We always shop for good rates since we have good records and good credit and they deliver! Good personal CS reps that answer calls not phone game with answering machines. read more