Love how clean and organized this store is!! Employees were kind, and professional. Hand…read moresanitizer stations all over the place. Everyone (employees and customers) wearing masks. This business cares about its employees and customers. Prices are better than the competition down the street as is their customer service. Also. Their bathrooms are amazing.

I went in looking for a regulator and found exactly what I needed. Great store and friendly folksread more

Village Home Center is one of the most improved businesses I've seen since moving to Hot Springs…read moreVillage 3 years ago. Today we got exceptional and knowledgeable help from a man in the paint department. He knew what the products could do inside out and even showed us a pictures of a job he did using an implement that he recommended. ( it cost us $1.99) we saw another friendly and approachable person working there. And our cashier was the tops. They truly appreciated our business. Oh, one item we were looking for and found I seriously doubt I'd ever find in the acres you need to walk around in the big box places. All in all it was a productive visit to a hardware store that carries everything that you'd want to find in a hardware store, including people who appreciate your business.

This place is a mess. one person is knowledgeable in the lumber yard and the managers up stairs who…read moredon't care are worse off. Jordan is great and so is Liz everyone else is not worth much time to even walk in the door. It's the blind leading the blind.

Have used this store several times in the past and they generally have things you need without…read morehaving to drive to Fort Smith.. The employees are helpful and engaging and seem to care about their customers. Prices could be a little lower my only complaint.

Handy Hardware is rather unique in that they don't have any real competition. There's a specialty…read morefastener store on the other end of town. There's a lumber yard about 12 miles away. They carry the important things the local Walmart doesn't carry. The thing which is most irritating is the front cashiers spend too much time bullshit with each other instead of paying attention to business. I purchased- I forget, something around $30 and they have one of the most primitive Point of Sale systems still in use- I mean we're talking 1985 technology- one step above the old Visa/Mastercard swipe machines. So you've got to sign a receipt for your purchase- they keep the signature. Well they weren't paying attention and I walked out with their copy. They called me back- I said "No thanks I've got my receipt"- it wasn't until I got home I read "MERCHANT COPY" on the bottom. So I mailed it back to them to help their books with a note if the ladies would keep their yaps shut and pay attention to business this wouldn't have happened. OK- so you know the bad. Now it's time for the good. They've got quite the cross selection of electic goods that will cover 90% of most contractors and home owners needs. They've just opened an expansion for windows and doors- and it's a great selection. So considering overall, I'd say they're "reliable".

I called this True Value location today for some help with wood Screws. The Store Manger was so…read morenice to me, he went out of his way to look for them immediately and told me all the different wood screw options. He went above an beyond to help me with what I needed asking me what kind of project it was and if I needed anything else at all, to call him personally, as I didn't realize he was the Manager/Owner. He took great care of me and even delivered the wood I needed! I see a lot of judgmental issues with the comment below, not believing a person named Vino can be an Owner? A Name doesn't make the person, it's their character. I know the person in the comment below saying Vino called him a "Dick" is totally false as he doesn't even curse being in his late 70's. He treated me with so much respect, went out of his way to deliver what I needed to my business, and all of his worker's said he is a great guy! Something you dont hear much with employee's these days, but I will be coming back to this location as it is a Local Mom & Pop's Store that has better prices than Ace Hardware, which I like as well.

Avoid this location at all costs! I called this True Value location today and the name of the…read morestore manager. The person that answered the phone said "why?'. So I asked again. The person that answered the phone said that there name was Vino and that they were the store manager. At this point I was thinking to myself, no way this is a store manager. I do not know why I did not just end the call immediately but I thought there must be some store manager that can help me. So I asked a third time for the manager's name and Vino hung up the phone. I called back a second time and someone different answered the phone so I asked for the name of the store manager. They call was then picked up by, you guessed it, Vino. I asked again the name of the store manager and Vino stated that he was the owner of the store. I told him he was rude and that I could never believe that a store owner would treat a customer like this. Vino called me a "dick" and hung up a second time. How they world this location stays in business is blowing my mind. I would give this location 0 stars is possible.

My go to lumber and building materials supplier. Pricing has been better or equal to the "big box"…read morestores. Lumber quality surpasses the others, by far! Knowledgeable store staffing, yard staff and exceptionally helpful delivery services. Expect no flashy lights, special sale boxes, or disheveled indoor lumber racks to pick through! These people are professionals that can help with good advice and/or get your lumber delivery where you need it quickly !