I don't know how they have been able to stay in business without a formal action from the State or…read morea civil lawsuit against them. Discriminatory medical assistants and negligent practitioners. I have only had negative experiences here and the staff will actively argue with you and lie to cover their total lack of professionalism and their incompetence.

Judy at check in was the sweetest lady ever she was very kind and made the experience great!…read more she needs a pay raise!

Zero stars. One, because they won't allow a zero. Waste of time. Joni, the PA can only diagnose…read morerespiratory illnesses based on a flow chart, and doesn't know lung sounds for beans. She misdiagnosed my daughter's pneumonia, talked us out of an xray while on vacation because it would have taken two days to get the result from off site. She needed nebulizer, steroids, and antibiotics. What she got? Cough medicine to suppress the cough ( wrong) and an admonition that bronchitis " can only be viral". ( wrong again BTW) Drove 3 hours home, visited another urgent care for an xray.... And guess what? Probable Bilateral lower lobe pneumonia/bronchitis. But hey... you've got free slushies, pac man, coffee and ozempic on tap so that offsets having a competent practitioner, right?

Extremely impressed with my first visit to WellNow in Traverse City on today 03.21.26 I made my…read moreappointment on line. It took me longer to register online than it did for the actual appointment, was absolutely fantastic. They got me in no waiting. The nurse Melissa was Amazing and the Doctor was kind, friendly, and caring. The Doctor knew exactly what my issue was. I was in and diagnosis and prescription sent to my pharmacy in less than 25 mins. I will definitely go there again, should the need arise and will recommend to family and friends . The receptionist was also very friendly and kind. A++++ Service. It was very clean and professional place. I can not speak highly enough about this place.

They got me in very quickly (I was there before 11am), they listened to me thoroughly, and checked…read moreevery last thing just to make sure I was okay. Specifically Mary was incredible, she made me feel heard, explained what was going on, and gave me a plan of action going forward. One of the best urgent care experiences I've ever had!

While no one wants to visit a clinic, this place was fantastic. Tammy checked me in after the…read morekiosk. Melissa, took me to my exam room. Kirsten the PA, was fantastic with my 5 stitches that I needed. They were all professional and courteous.

Highly recommend. We were in town looking for wedding venues when my daughter started feeling…read moreunder the weather. We signed up for an appointment online, drove down, and were see right away. In under 20 minutes, she had a diagnosis and meds ordered. The facility was very clean and staff friendly.

My husband had been sick for almost 2 weeks with a terrible cough. We were seen within 20 minutes…read morebut apparently they don't draw labs at this facility. They diagnosed him as having pneumonia from a chest xray. We have no idea where his white blood cells are at, or any of the other important lab work that an urgent care should be doing. I would not go to this facility again in the future.

Terrible. I went to get a DOT drug screen for my Coast Guard license and they could not have messed…read moreit up worse. First off the girls at the front counter were complaining to the rest of the staff about how disorganized everything is and their manager had not shown up yet at 10:00. I tell them the test I need done and they were confused so they call the manager of the company I am going to work for. The manager walks them through what they need, emails a test order in and should be good to go. After a few weeks I don't hear anything and my employer has not gotten any results. Upon calling Wellnow I find out the sent my test results and info to the wrong place (HIPAA violation) Not only did they send it to the wrong place, they had ordered the wrong test so I couldn't just get the results and send them to my employer. I was told I could come in and get the test redone. No thanks, I'll go somewhere competent.

This was the absolutely the best care we have received from either an Emergency Room or Urgent…read moreCare. The staff was caring and very concerned. Explained procedures to both my son and myself, in clear easy to understand terms my son understood. This place is wonderful for soothing and calming the nerves of patients. They have coffee for the adults, slush puppies and snacks for the kids.

I was visiting my parents from Los Ángeles and experienced a urinary tract infection on my travels…read more My father had gone here previously and had a great experience. The staff is working their butt off servicing both the Emergency room and urgent care. While I believe they could use a nurse practitioner to support with writing scripts for the urgent care folk, the service I got was professional, thorough and friendly. My understanding is that this is the only walk in urgent care in the area. I appreciate the hospital for continuing to offer this important service. One tip, make sure to ask for approximate wait time to set your expectations from the get go with the understanding that if some more serious case come to the ER, it might take longer than expected. Please be nice to staff they are doing such important work.

Super fast wait, went in for a suspected sinus infection and the offered a covid test and a strep…read moreculture. Glad I said yes, because it turned out to be covid. The doctor ordered them before the MA was finished with My intake. Fast results, she called in paxlovid with no fuss, at my request, and my script was ready and waiting at Walgreens before I arrived at the store. Check in was speedy and welcoming friendly, as I'm already with a Munson Health provider for my doctor, so they knew all of my information without me having to try and remember while I'm sick. Medical Assistant was extra kind and helpful. The doctor was excellent and I received my online results of my tests before the doctor came in. Fast, dependable, and skilled. I will definitely be back when I need them. Their hours are extended, so easy to get care when you need it. Highly recommend this Urgent Care!! Kuddos to all the staff!

5 stars goes to my urologist and primary care doctor who are both amazing. One star is for the…read moreemergency room in Manistee, it is only recommended if you have absolutely no other option to go either to Traverse City or Ludington. I had a kidney stone that they said was 4mm and I would pass, turned out after 3 trips to the E.R. it was not 4 but closer to 7 and needed emergency surgery. Only because the urologist was professional and thorough did this come to light.

If you are ambulatory and can get to another ER in the area, do that…read more I not only had what I believe was a misdiagnosis that resulted in several more weeks of pain and discomfort, when I complained to the hospital about it, they essentially circled the wagons and said the care was "appropriate" and glossed over the results I got from the follow-up care I got in Gaylord. Based on THAT care, I am being referred down to a specialist at U of M due to some troubling pathology which Charlevoix hospital wrote off as "you'll be fine...take some Tylenol". Too bad--I had an excellent experience the year before but it's always the last one that'll leave the bad taste in your mouth. Unless I'm transported in an ambulance, I'll not be back here. Thanks for the response, Charlevoix Hospital. Classy move telling the patient their horrendous experience is not your fault.

After recovering from a broken leg and a new hip replacement, I found my balance and strength to be…read morenot so good. I had reached a plateau with my home therapy. My therapist, Candice got me over that plateau and got me back to where I needed to be! I had a ton of hand-on time with Candice and she really pushed me, but that's exactly what I needed from her! She is certified to do Cupping. It is an amazing technique and really helped free my hip up! I still have work to do on my own to be ready to ski, but Candice is excellent at Motivating her patients! I can't wait to see her at the top of the ski slope when I get there this winter! Thanks Candice. You Rock! ~Annie Mattack~

I came in for a scheduled Covid appointment at 8:15am on time. I waited for over 45 minutes to be…read moreseen. I needed a Covid test due to exposure-had mild symptoms runny nose, sore throat. After 1 hour I was swabbed I also asked for a blood draw antibodies test at the time I made my appointment, They agreed to do that. It's now 10am the most unprofessional white coat lady came in after I asked to see if it would be much longer. She preceded to tell me that I was a walk-in patient -I told her I've been there many times before -they diagnosed my first time I had Covid in January, treated me in April and I scheduled my appointment for today! She was rude and was writing on my chart that I was not a patient of hers because I refused to schedule a well visit after waiting 1:45 and still hadn't had my blood drawn, she proceeded to tell me awful things about how I would not be recognized as a patient there and she was rude and inconsiderate-I walked out and told her I will never be back not to worry! If you have a chance to take your medical issues elsewhere I highly recommend you do that! It's that or wait for over 2 hours and be treated with no consideration for your health or well being-you're just a number there! They even called me "#4 is waiting" never did they introduce themselves or call me by my name! Good Luck if you choose to go there!

Came in for a quick drug test for new employment. Iv been sitting here for over a hr. I…read morespecifically asked how long it would take because I had groceries in the car, the from desk woman said 10 min, it's really quick. Still sitting in the waiting room to see a doctor. What a joke.

Labor & Delivery For such a special event in peoples…read morelives... we had a scheduled induction at 40 weeks. I ( grandparent) drove in from Florida, another set of grandparents drove in from Indiana... the father of the baby was released from police academy (just for birth, then he was to return to academy). Munson advised us of a cancellation time which was not followed by them. They called as we were preparing to leave for the hospital. First they said they had no beds.... then in same phone conversation it turned into not enough staff. Nurse on phone said she would call right back after talking to manager/charge nurse.... Waited, waited, waited... meanwhile they are calling dads phone, leaving a message to call back, but leaving an incorrect call back number. Nikki the charge nurse/manager gave some excuse, contradicting stories and said they will call in the morning to reschedule ... which they did, but canceling again. Said to call back at 10am, which we did and they canceled again. No regard as to father missing two days of training and his only maternity leave at this point... family in from all over. Then they called and asked us to reschedule with a side note of canceling again. Finally get a medically necessary induction date for 11 days post due date (10/13). Daughters water breaks on the 10th. Get to hospital and it is confirmed. Started pitocin at 9pm. A bald male anesthesiologist came in to do an epidural and was SO NASTY even the nurse was shocked at his behavior, not to mention he was rude to my daughter and hurt her. Needless to say epidural had no effect until a female anesthesiologist came in and asked my daughter to reposition and she gave her some medication and it worked. Daughter goes into active labor at about 4am.... She is ready to push by 8am, doctor goes and does a C-section and missed my daughters delivery. Nurse delivers the baby with cord wrapped around baby's neck and lays it on daughters stomach not even looking at cord tightly around neck. Dr. comes in and grabs baby and gets cord unwrapped from neck.... Now waiting for placenta to be delivered. Placenta out and my daughter start's hemorrhaging horribly . Dr spends the next hour and a half stitching my daughters 3 degree tears while losing over 2 liters of blood. So now she needs a transfusion, medication for the blood pressure, Pitocin for the bleeding and doesn't get any contact with baby. My daughter was so sweet and thankful.... Never lost her composure and from then on ALMOST all the labor & delivery staff was cold & distant. They made this first time experience AWFUL! The hospital staff in L&D (EXCEPT 4 nurses, one of who's last day working at this facility was on following Wednesday, were great) the male anesthesiologist that night were ABSOLUTELY AWFUL. Unfortunately the only hospital in the area... so they don't have to care. Our experience with first delivery AWFUL! Don't think my daughter will return to this hospital.

In May of 2023, this pharmacy gave me someone else's prescription in a group of 4 scrips I picked…read moreup. I took it for 16 days before they realized the mistake. They violated HIPPAA and put my life and health at risk. Then, they wanted to brush it under the rug like it was no big deal. DON'T USE THIS HORRIBLE PHARMACY!