Firstly, we have never posted a bad review about any business. We are busy people and don't have time for that. But this was SO bad that it feels immoral not to share our experience so that others don't have to go through it.
We just moved to Barcelona and found Mums
Dogs. We checked out the Google reviews and they seemed decent so we booked our 7-month old Chow Chow for a trim. When we picked him up we couldn't believe that anyone could do what Monica did to our puppy. His neck/back area was half shaven (we never asked for this) and the rest of the fur on his body was unevenly trimmed throughout. There were random streaks of shaved fur throughout his back--totally uneven and all of the place. As we walked outside, neighbors started asking us whether our puppy had gone through an accident. That is how bad it looked. When we approached Monica for an explanation as to what happened she had no answers. All she did was deny the obvious. She complained that it took her all morning and said it was impossible that she did anything wrong (lol, what?). Meanwhile, we posted on Instagram and tagged her business asking our followers to stay away from Mums Dogs. She immediately called us and YELLED AT THE TOP OF HER LUNGS at my husband -- again, denying everything. Shortly afterwards we went back to her shop and requested a €80 refund (which she initially was refusing to give us). As we arrived, more yelling ensued and she would not acknowledge the damage she did to our poor puppy. What we still don't understand is whether she is proud of her work? As far as we could tell, she is not since she was livid that we posted a photo of her finished product on Instagram. After some time, she reluctantly refunded the money but still would not acknowledge any wrongdoing. She seemed to care more about being right in the argument than about her reputation as a businesswoman. Anyways, we took our Chow to another groomer immediately afterwards. As we walked in the door the groomer asked whether our Chow had a skin disease. He told us that the work done by Monica was horrific and that any educated groomer should know that the neck of a Chow Chow should never be touched because it does permanent damage and the hair may never grow back in the same way. He also said the puppy's butt was trimmed incorrectly given the structure of a Chow's butt. The main advice he gave was to wait it out until the hair starts to grow back because so much damage done to our poor baby's fur.
Anyways, all we hope is that our baby Chow recovers from his visit to Mums Dogs. We aren't sure but we are hopeful. We will go out of our way to inform dog owners in the neighborhood about our awful experience at Mums Dogs. BEWARE! read more