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    Muldrow Pharmacy

    3.7 (6 reviews)

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    25 days ago

    Great customer service. Very quick to fix any issues. The staff there is the BEST! Adysen is so sweet!

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    2 years ago

    Excellent service. I am always taken care of very promptly and kind customer service and care.

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    6 years ago

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    6 years ago

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    8 years ago

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    7 years ago

    Pharmacist is very rude. She talks down to the customers like she is better and smarter than them.

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    Walgreens

    Walgreens

    (8 reviews)

    $$

    This Walgreens is central to the Fort Smith area. It's one of three in the city. Is it located at…read moreGreenwood Avenue and Rogers Avenue intersection. The pharmacist on site has limited hours, so be sure that you call the store to confirm the pharmacy is operating before you go to the store. They have great selections of medicine, toiletries, foods, craft items and household goods, etc. This is a great store, the only issue that I really have with it is that there are a lot of transient who frequent in and around the store, which makes it a little spooky at night in my opinion. During the daytime, several transients stand at or near the corner of the store parking lot and beg for money. I make no commentary about that... I feel sorry for people in need. I just note that it is the case.

    I would give zero stars if I could. I have been trying to get my prescriptions for 3 days now. I…read moreplaced an online order for 2 grocery items and 4 prescriptions through the Walgreens app. I had to of course pay online for all 6 items, because you cannot place an online order and not pay for it--its not an option. Therefore, the store employees are aware an online order is paid for before someone picks it up. I went in the next day, and got my grocery items, then went to the pharmacy to get my 4 prescriptions. The pharmacist got my prescriptions, rung them up (I told him I placed an online for them), and said ok that will be $60-something dollars. I told him no, I ordered these online, as I stated before, so they have been paid for. He told me unless I had that code, I would have to pay to pick them up. I was not going to pay twice. So I left, called the store, asking to speak to the store manager. An employee, who I later found out gave me a fake name and stated he was a store manager, but he actually wasn't, told me the same QR code thing. I said I don't have one, where would I get it from? He gave me 3 locations (why don't they know where what their asking for is located?): in the app where i ordered them, in a text from Walgreens, or in an email from Walgreens. I looked in all three places. For the email search I typed in a search in my email, then spam, then trash, from Walgreens--it was no where to be found. He then said "Well if you are not on the store, I cannot help you." I asked why would I need to be in the store? Because you think I cannot look in an app, texts, and my own email responsibly and the QR code is actually there, I'm too stupid to find it?" HE HUNG UP ON ME. I tried to call back. They let it ring and ring and ring and ring 12 times. No one answered. So I called back , using a code that made my phone number undetectable, and of course it got picked up on the 3rd ring. This time it was a cashier. She laughed at me. Told me she can't tell me anything the other guy didn't say, so what did she want me to do? I said give me corporate's number. She gave it to me and I hung up and called corporate. I got to the customer relations person, who told me I should not have to pay for it again to get my medication, that is ridiculous. He said someone would be reaching out to me shortly. Two days go by. Meanwhile, I spoke to the store manager, who told me everything was not fixed, you can pick them up, only to go there and be told "Well, you still have to pay for them", I called corporate 3 more times over those two days, in tears, begging can I please get the medication I paid for--only to be told by multiple people in the company that unless I am willing to pay for them again, and then they would reverse the first charge and I could wait 7-10 business day for that reversal to go through, I am not getting my mediation. And then I was sent a text, 2 days after I placed the order for the medication, that said if I don't pick up my prescriptions in 24 hours, they are cancelling the order. OK, I have had medication I ordered sitting there for over a week, and the order was never cancelled. I am typing this at day 3, 2:30 pm, no one from corporate "reached out to me shortly." It is likely the pharmacy has already cancelled $60-something of medication I ALREADY PAID FOR. I have cried about 3-4 times over this. Nothing has been done. They do not care. I will never go to Walgreens again, and I contacted the local news station to see if they will pick up my story and expose the people holding medication I paid for hostage.

    Walgreens

    Walgreens

    (6 reviews)

    This Walgreens is horrible. We have been using Walgreens all over the country since 1995. This is…read moreabsolutely the worst Walgreens, and probably the worst pharmacy I have ever dealt with since 1995. Went here to pick up prescriptions ordered by the ER doctor. It was our first experience with this Walgreens. I checked in at the counter to get my prescription. I was informed by the tech that it wasn't ready, but would be in 10-15 minutes. I returned to the counter 25 minutes later to check the status and the same tech told me they were having problems with their computer processing the items, but it should be resolved quickly. After about 15 minutes I asked the tech what the cost would be and she asked the pharmacist who said it would be negligible but she would be done in a minute after making some crack about how busy they were. The tech further informed me that they would just send it to another pharmacy. When I asked her what good that would do and didn't cave to her threat she just walked away. About 5 minutes later the pharmacist calls out for someone to check me out. The tech I had been dealing with, who was unoccupied at that time, then walked to the back and ignored the pharmacist. A couple minutes later another tech approached the pharmacist and asked a question. She replied to the tech and then told him to ring me up next. He didn't and called out for the next person in line. I asked him if he was going to ring me up as directed and the pharmacist came out and started yelling at me, told me I was rude for asking the question, said they were busy, and that she was going to send the prescription elsewhere. (I now know where the tech got her attitude from) The pharmacist and I exchanged words and she finally asked if I wanted to come back and help. I replied yes and she didn't know what to do. She then told me that I couldn't and I asked why and she just said I cannot. This interaction put me in the position of finding a new pharmacy in town, which I did. I found one on south 2nd Street that had friendly staff and were very helpful when I went to inquire if they took our insurance. Good riddance to Walgreens. I will file a corporate complaint, but I doubt it will go anywhere.

    The most incompetent and rude customer service of any pharmacy nationwide. They just lost a 20…read moreyear customer.

    Muldrow Pharmacy - drugstores - Updated May 2026

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