*ZERO STARS* Brides, yourself the stress. This place is not a professional buisness. You are better…read moreoff going to a department store and picking out a suit off of the rack.
Went into this dump thinking January is plenty of time to get suits for my fiance and 3 groomsmen, 3 kiddos. I had zero clue I was going regret stepping foot into this shop. They walk around with their measuring tapes, grabbing jackets off their racks and then taking down our requests - or at least that is what i thought.... Perfect! Easy!
Then the problem starts when the suits come in. Guys come back to get more measurements, and still not correct. One groomsmen went in 4 times. FOUR!
Color ties not correct, shirts terrible fit and all the shirts would have been a different shade , kids out fits not even ordered and then when they came in total wrong shade -blames the website, hard to color match lol... why order from a company you dont have their color swatches from is beyond me! Uncles suit given to him wrinkled, same thing wrong size shirt, tie, charged my uncle for shoe rental and clearly told Logan that he did not want the shoe rental. Not one person in my party had their suit right.
Why is it that jackets off the rack fit but then when actually ordered and come in they don't? What is the point of measurements/tailoring, and they STILL are not correct
I wrote an email on the shannons website on my stress because of all of this mess I was just finding out about in April and wedding is in May. One thing that Andrew has done right, was contacting me right away to tell me he will get things fixed, and compensate for gas money for everyone coming in. Annnd that never happen but okay. Owner Andrew doesn't take accountability and blames his "new" 2 year employee of the errors. And that Logan is doing his best, blah blah blah.
It's called bad business, and not properly keeping your documents and measurements together sir. Either someone is hard of hearing, color blind or just doesn't give a shit about their customers and just wants the money from it. Not once did I see Andrew tell Logan, hey this is what we need to do and how to order, measure, etc with weddings. Nope. 2 year "new" employee is not going to learn and also you need to stop putting blame on someone when you yourself were the one taking the measurements in January.
He did refunded for the kids outfits, and uncles shirt., ties were reordered correctly -(finally) guess I didn't realize how much talent that takes to order the right dang tie, thought that would be the easiest thing for these professionals. Lastly, Andrew proudly threw in $100 for my stress and $50 for the grooms shirt. Oh letting us borrow the kids bow ties so they can somewhat match, since I had to look myself for their outfits. I was not going to risk the reorder being wrong again based off of the stuggles he has with his new emplyee, and himself getting orders and colors wrong.
Well as you are reading, still very upset and disappointed. Groomsmen suits should all be fitted, like the suits were made for them because isnt that what all of the measurements were for and tailoring? Groomsmen are fed up, tired of coming in to this shop, just for the tailoring to be wrong. NOT how I would expect going to a professional place. If you are wedding planning and need suits go to a Department store, or any place is your best bet. Do NOT come here. You will regret it and have thousands of dollars in professional wedding photography done to remind you of how terrible Shannon's formalwear is.
*mic drop
