Buying a new car is supposed to be exciting. We were foolish and naïve going in and had never purchased a new car before. They took full advantage of both and we ended up with a car we didn't want. Now we can't even get the service scheduled that we were promised. Our e-mails are ignored and our calls are not returned. The sales team know they messed up and the GM doesn't have time to bother with us. Secondly, the Chevy Malibu is not the quality I would expect from Chevrolet. It's noisy and not user friendly. No spare tire, just an oversized can of Fix a Flat. I do not recommend this vehicle or this dealership read more

Such a misleading miserable experience! I won't say the stay isn't friendly but they are very misleading for starters i received a flyer in the mail I always just throw them away but this time I actually scratched it and to my surprise it said I had won 1,000 dollars so there was a link to follow to verify so I followed the link and verified it and according to the online it was certain that I won a thousand dollars it gave me a conformation number and instructed me to the dealership and I was greeted with a friendly face and very nice lady offered me water and popcorn I told her what I was here for and she started working right away to take down my information and at that time she asked for my social and I told her multiple times I was not ok for running my credit cause I was in the middle of fixing it and that's not why I was there. She states to me that my credit would not be effected in anyway and that they was just looking at it- after being there for over an hour she comes out to ask me what was wrong with my car of course I drive an old beat up Jeep that barely runs so I just tell her I'm only interested in what I came for and jokingly a new truck- well after they found out I wasn't interested in buying a used car they told me my grand prize is 2$ vers the 1,000 that the flyer and online said I had won! Yes I was furious cause I live an hour away I took hours off work to take care of this and to drive and waste my entire day to go here for 2$ and very misleading information and right before I leave she asked if I was interested in a 2 door single cab truck & I politely said no I have to have 4 doors due to my job requirements so then the shark attack vibe opens up asking me if I wanna used suv or car and the answer is no but she kept pushing me into wanting to look at something that I had no interest in! I'm walking away and got 4 alerts for major credit bureaus stating my credit had been pulled multiple times! Again I'm very upset and annoyed! I'm 90% sure this is how people's credit gets ruined! Also pressuring someone into buying something that they truly don't want but got talked into also isn't very helpful! Due to this I don't think I'd ever do business with this dealership! I will be in the market for a new truck at the end of this year but won't shop here! Also I work with hundreds of nurses and people in general and no one gets treated or mislead in my line of work they shouldn't here either! I'm not recommending this dealership to anyone I don't want to discourage anyone but misleading information needs to stop! Please stop pushing people where they don't need or want to be! read more

They are always 5,000 dollars higher than the other dealers that I have dealt with, when you ask about it they say they will match the other prices. Why waste your time going there.. read more

I made a good deal on a 2018 Silverado 2500HD on March 31, 2018. I purchased a service agreement at the time of the purchase. After a review of the service contract company, I decided I didn't want it and called Ben Roberts on Monday morning, April 2 to cancel the service contract. Five weeks later and still can't even get a confirmation that the cancellation has been made. One runaround after another. Very poor customer service after the sale. I'm very happy with the vehicle and the price i paid but, I don't think i would do business with Mtn. View chevrolet again. read more

I have never been to a car dealership where they could piss you off and make you feel like they were doing you a favor at the same time. Customer service at this place is non existent once you get past lower level sales. Management was rude and unprofessional. If you're buying a car I would not recommend this dealership. read more

I'm so glad Chevrolet fixed the issue and my truck runs better than ever. But, the hassle and amount of haggling I had to do to get someone to listen to me was difficult. When a customer comes to your service center, they are trying to get their transportation fixed. We are worried it's going to cost more than we can afford. It's a very stressful experience. When the service advisor is negative and tries to get out of checking for the warrantied service, it causes added stress to the customer's experience. If it weren't for my insistence that my problem was legitimate and likely covered under warranty (or at least possibly so) the service advisor should respond with concern and care. Mine tried on two occasions to tell me my truck was not covered for the warranty. If I had let it go at his professional position, I would continue to have problems and probably be up the creek without a paddle and still in the same predicament. Why did I have to insist he check out the truck at all? In the end, Chevrolet did repair the problem but I truly believe it is because I would not budge on my insistence that they look more closely at my situation. This entire experience has been frustrating and will cause me to think twice before I buy another Chevrolet (We currently own 3 Chevrolets). Here is a secret--make your service department as enticing after the sale as before the sale and you'll have customers for life. read more

CAR SOLD TO ME AS NEW WITH DAMAGE THAT WAS NOT DISCLOSED PRIOR TO PURCHASE. Maybe I will finally get a response from this dealership... I bought a brand new 2016 Camaro. The first week the AC stopped working, service dept could not duplicate the problem, took it back a week later, finally fixed it ( learned later, after asking for a copy of the Service records, there was an issue with the AC before we even purchased the car and dyes were added for leak detection, which we were never told). There has been a vibration in the car since the day of purchase and after several times taking it back, they have finally put new tires all around. The car has less than 900 miles on it with approximately 250 of these miles accumulated taking it back and forth to the dealership. After taking it to them several times, we thought it would be a good idea to ask for a copy of all the service records. When we got the service records, there was an invoice for dents being removed and a window replaced by a local Subaru dealership, with work to be billed to Mountain View Ford (a sister dealership) prior to us purchasing it! We decided to pull a car fax (crazy for a new car, right? There it was on the car fax as well! Who would have thought you have to pull a Carfax before you purchase a new car? We thought it a bit strange that the car was taken to the Ford dealership to then be sent out for repairs to another unrelated dealership. When I called the Subaru dealer, they wouldn't disclose the exact work (they only told us there was a small scratch repainted and the rear passenger window replaced). When asked about the dents being removed she said she wouldn't discuss anything else that was done without the express permission from Mnt View Chevrolet... even though the repair bill was sent to Mnt View Ford and we are the vehicle owners. We have contacted GM in Detroit who called the dealership to see what was going on and why the repairs were not disclosed to is prior to purchase. The senior sales manager did call and said he meant to tell us about the minor damage when we were purchasing the car but it "slipped his mind". He did say he was unaware of any paint work being done even though we have now noticed there is overspray on the antenna fin on the roof. He said he does remember a detail person coming to him, telling him that the tow hook slipped off the roof onto the side of the car and that's what broke the window. This is HIGHLY unlikely as there is a large lip on the roof so if anything it would have slid down the back window, not the side window. He said from time to time they send vehicles to a local body shop for repair work because they don't have a body shop at the dealership. The body shop he named was not the Subaru dealership. When he was told the subaru dealership did the repair work, he said that had to be wrong, until we told him we had a copy of the invoice from Subaru, billed to the Ford dealership. Then he's said "well that could be right, when the other shop is backed up, we will send it somewhere else". Still not addressing why the work was performed through and paid for by Mountain View Ford and not their dealership. There were several other issues that have come up with the vehicle that we have taken in for warranty work (seat covers coming apart, scratches in the dash and on the cruise control button, all of which were repaired. Another issue was a rattle in the drivers door when the radio was on so the replaced the speakers in the door... and gouged the door panel on the process... which they said nothing about. I was called about my last service visit on this and was told someone would contact me in 2 business days about the gouges... it has now been a week and no call. GM called to tell me that I would have to work with the dealership to work out a solution for the damage prior to purchasing what I thought was a brand new undamaged vehicle. I called to speak to the Dealership general manager, got his voicemail, left a message to please contact me concerning this... that was 6 days ago... maybe this review with finally elicit a response... to be continued read more

So had an appointment this past Friday at 11am for an oil change.. Nothing more, a simple oil change for my Corvette. Arrived at 10:40, was greeted, told them I would wait for my car, handed over my keys and moved to the waiting room. At 12:45, with still no word on a simple oil change, mind you, I went back to the service department. The only individual there stated he would go check on my car... ...10 minutes later he brings me my keys after pulling the car around to me, informing me they never had time to get the car done. He offered NO apologies, no reasoning and no offer of another appointment. Simply handed me my keys. Over 2 hours I waited for a simple oil change, and walked away without. read more

I have had nothing but trouble here, so I am in the market of selling my Camaro so I call and make an appointment with the buyer Ben. So I get there and I am greeted by a fellow named Josh, I tell him that I am here to see Ben, I guess he starts to try to find Ben. He asks me what I am here for and I tell him to sell my car. So he says I will start the process. So I think ok? A sales guy going to buy my car? Now mind you I have already called the bank for the NADA amounts and have already visited 3 other dealers. So 45 minutes later and still no Ben, the sales guy come out and offers me some ridicules amount for the car. I felt as though they looked at me and looked at my car and said to them self's, she does not know what she has and the value of it, let's try to rip her off. But this is not the first or the 2nd time I have had trouble here. So I get a call from Ben Robert, the rudest person! Tried to blame me for the appointment not being on the books. Then he called me HONEY! HELLO, that word alone sums up my experience. read more

If I could give negative stars I would. These people have been nothing short of selfish, uncaring, liars, and rip-offs. I went down there to look into getting a vehicle but needed a co signer, which I did have one with me that day. They sold me on things like, " You won't have to make a payment for 90 days." If the note is too high, just pay it for 6-8 months with good payments so that will improve my credit and then refinance for a lower payment at that time". " We can lower your note at this time if you trade in your truck". Well guess what. I ended up getting a vehicle that they messed the paperwork up on by putting the co-signer and her husband's name on instead of my name and the co-signer and when I brought it to their attention weeks later when it was time to make my payment, they refused to fix it, giving me one excuse after the other. Because nobody would fix it, I ended up making payments that went toward someone else's credit instead of improving mine. Speaking of trading in my truck to "lower my car note", because I traded in my truck, which I had no plans of doing when I arrived since it only needed repair work on it, they paid off what I owed on my truck to a title loan place and because the paperwork was done in the wrong name, I pretty much lost my vehicle to be applied toward someone else's deal!!!!! Who does that. That was my vehicle that was used for someone else's deal. Now comes the time to refinance. Guess what, the company that they found me to allow the "deal" to go through does not do refinancing. Now they want me to jump through more loops and hoops for me to be able to trade the vehicle they gave "my co-signer and her husband" in. I am fed up!!! I asked for the number to the corporate office and they gave me the number to General Motors!!!! Guess what, I know they won't care about this review either since they feel like they can treat people any kind of way and get away with it. I lost my truck that was paid for, told I can build my credit by making high payments for a few months, did not get the 90 days before I had to start making my first payment, and now cannot refinance without jumping through hoops. SUCH A WONDERFUL PLACE AND GROUP OF PEOPLE!!! read more

I was from Chicago and came through the mountains and ended up with a real bad shimmy. I knew the rotors were warped. I called all around and no one could help me. When I called Mtn. View Checy they first told me they would not be able to help me. I explained to them that I was from out of town and heading to Florida for a family vacation. I still had a long way to go and was only in town for a few hours before we left. I believe his name was Craig was a godsend. Mind you this is all at 8:00 in the morning. I beheld and pleaded with him that he had to help me. He told me if he could get me in it would continue be done before 11:00. Not happy with it but what could I do. I told him to order me the parts and I would be there in a few minutes. I was there in 15 and he took my car back as soon as I pulled up. By 10:00 AM I was on my way. He was able to get us done in an hour less. I cannot express how impressed I am with the service I received. Someone should give this guy an award! I would personally recommend them to anyone. read more

I bought my Chevrolet here last November and was treated with very good customer service. When it was time for my first oil change I took it in and left it and was taken back to work and was also accomodated for pick up of my vehicle. I would recommend this dealership. read more

I should have avoided them, my Aunt warned me, but I gave them a chance being a professional, well-educated, Christian -- My mistake. Mountain View called today saying their Service Department had recommended my car would be a good one to trade-in. This was a few days after I decline the new transmission ($4200) Mountain View say it need with its 95,000 miles. I told Keegan forget it. My car is running fine. I took it to AAMCO on Lee Hwy the day after leaving Mountain View and they replaced a part for FREE that they had in their shop and that was the only issue a throttle part needed replacing as it was clogging the fluids. I let AAMCO do a fuel injector cleaning as a thanks and to give them some work for trying to help me out. I will never give Mountain View my business. Dalton & Cleveland & Fort Payne are too close to deal with Mountain View. read more

Buyer Beware - I never post reviews but I had to warn others of my experience and hope this will help others when they are looking to purchase a vehicle. Mountain View Chevrolet in Chattanooga TN used lies and bad business practices to try to force me to use their finance department. I was minutes from buying the vehicle but when I told them I would not be using their finance department and I would be writing a check for the vehicle. Well that is when the finance staff person started lying about my rebates and giving me a line of BS. He said they could not sell me the car at the price we negotiated if I did not finance with them. At that time I told him with that attitude and if that is the case then I would not be buying the car from Mountain View Chevrolet and I left. You would think after I abruptly left that someone from the management team would reach out to me. Well that did not happen either and as if this post 3 days later still not one management has attempted to call or contact me. No one should have to be lied to and be given a bunch of BS from their finance staff and that person caused them to lose a sale and a customer. I can honestly say this was the worst experience I have ever had with a car dealership and I have bought a lot of cars in the last 38 years.... Do your research before you decide to go to Mountain View Chevrolet in Chattanooga Tn. The story does end with a good note I did buy the same type of vehicle from another dealer and they did not blink an eye when I told them I would be writing a check for the vehicle. To top it off I still got my rebate the same one that Mountain View told me I could not get if I did not finance with them... Thanks to honest, respecting the customer and a very transparent sales staff from Beaty Chevrolet in Knoxville Tn we are happy owners of a 2018 Suburban Premier and the buying experience was one of the best I have every experienced. So there are good dealers out there so do your homework and read the reviews. read more

Do NOT take your car to be serviced at this dealership. I dropped my car off for a routine fix on day one, and by the time I picked it up a week and half later, I'd spent seven-hundred dollars and the problem still was not fixed. Every time I called, I was put on hold or passed around between the receptionists for at least ten minutes. When I finally went in person to check the status of my car, I was informed by the two-faced service advisor that yet another fix was needed. From day one to a week and a half later, I was dragged around and misled by this corrupt operation, and neither the Manager nor Owner were on the premises for comment. When the basic fix I had originally brought it in for was complete, the service staff informed me that a battery cap was "missing." This was not mentioned on the original diagnostic or even later the first week when I came to check in. Sadly I believe I was the victim of sabotage by these 'professional' mechanics. Don't get mugged by Mountain View Chevorlet, take your car somewhere else today. read more