I started taking the X63 about a year ago. It was a great run from the City to queens. I did not take it everyday and it is not much faster than the train/bus combo I normally would take, but when I had some extra money on the card and I didn't feel like standing on a packed train, the x63 was the way to go. At least until the last few months. In the run from NYC to queens, drivers would intermittently skip the turn onto sunrise highway from Hook Creek Blvd, skipping my Francis Lewis/South Conduit stop. Opting instead to stay on Hook Creek Blvd., Seemingly as a short cut to the end of the line. When I made them aware of that, they initially said they did not realize someone was still on the bus. This is despite insuring that I hit the stop request button later on. More recently they now regularly skip that stop despite my sitting up front and making my presence and desire to get off at that stop known. Telling me point blank they 'don't want to make that stop'. The last guy told me take another bus. He won't make that turn. If this stop is no longer on their route, why is it still on the schedule??? It is where I make my Q85 connection for the final leg of my trip. I have had to walk more than a dozen blocks to my home from where ever they drop me off, a couple times in the rain, because it is not worth walking almost a dozen blocks back to catch the Q85 to get to my home. Why should I pay $6.75 just to be dropped off many blocks from my intended stop!!?? If this stop is no longer served, the MTA should make that information public. Removed the stop from the maps and schedules, take down the bus stop sign. If the stop is still supposed to be served, then you have bus drivers skipping their responsibilities just so that they can end their shifts a little earlier. I have sent a complaint to the MTA a month ago. I have heard nothing back as of this writing. This is a poor excuse of a premium service. read more
