I have gone to Oak Grove family for over 5 years. The staff have been caring, nice, and easy to…read moreschedule with. I would highly recommend this clinic.

After reading these reviews I have decided to add my experience. I have gone to family medical for…read morea while. I have only had great experiences and really like Roberta.

I had a dexa scan here. It took awhile to get the appointment since they must be quite busy…read more Luckily I wasn't in a huge rush. I checked in about 10 minutes before my appointment time. I was taken back before my appointment and in and out under 15 minutes. My tech was fast and super friendly. I live around the area so I was able to walk there. If you do park, they will validate parking. Overall it was a good visit for me

My best advice for all things OHSU is to get scheduled with Immediate Care if you can help it and…read moreyou are in any pain. They do same day appointments ONLY, so call them as soon as they open. You will find as early as 8:05 am, they will already be booked out to two or three, they are *that busy*. It isnt their fault they are overworked and understaffed, so please try to exercise kindness when you interact with these providers and their assistants. Chances are, if youre stuck waiting to see your PCP, the IC clinic can at least get you started on a referral. They are also awesome at reaching out on MyChart extremely quickly if your issue isnt something they have the facilities to work with, for example there isnt an ultrasound in the Immediate Care clinic so you won't have any luck scheduling for that with them. They are happy to redirect you where you need to go. If you have a negative experience with an operator i PROMISE the clinic wants to know about it, especially if you believe you were being treated unfairly due to being on medicaid or medicare given their strict nondiscrimination policy. But of course my experience is bound to not be universal. There have definitely been times with OHSU generally that i have been frustrated and felt unheard, but the crucial, massively important piece is that *i contacted them about it directly and they made it right!!!* every time! Ive never had a reason to leave a bad review after asking them for help fixing a problem i had. Most of the time miscommunication on their part and/or my own difficulty interpreting tone was to blame, but even when there was a more serious issue, i felt totally safe contacting OHSU to correct it. The one time i felt too insecure to talk to OHSU about it directly, i went through OHP and they completely took care of it on my behalf. They want to help and they want to be aware of those on their staff who don't want to help. I promise you. It isn't perfect. No teaching hospital will ever be perfect. 8/10 times with OHSU as a whole you will be given to a fresh faced resident. But they are almost always willing to own their mistakes and make it better (and their supervising doctors hold them accountable too). I have tried Adventist and I have tried St John, and OHSU is the first place where i dont feel like cattle. I come from a deep red state though and some people talk about this marvelous establishment like its an Oklahoma Urgent Care. Nobody here understands what a utopia this place is with a quality of care i never thought possible. Moving here was like moving to the twilight zone. This is the kind of health care you hear people talking about other, more privileged countries affording their patients. And for most of us ITS FREE. Completely free. Im from multiple minority demographics so i know this isnt some type of conventional privilege being afforded to me, either.

The receptionist told me the doctor wouldn't see me after I was FIVE minutes late to an…read moreappointment. This is after I spent $30 on a Lyft to get over there during rush hour. Due to protests which shut down the Burnside Bridge, all the traffic was slowed way down - so I was late due to circumstances outside my control. I had to spend 30 more dollars - after not being see by a doctor for a frightening medical issue - to get home. I contacted OHSU "Patient Advocacy" which ultimately resulted in the office manager of Gabriel Park or some bro in that capacity calling me back. Basically he told me it was my fault (for not being emperor of the traffic?) and tried to pacify me by validating my feelings. Thanks but no thanks - I just want my money and my time back. And maybe for a doctor to give a shit about my health.

Just called @ 1:30 on a holiday and requested to be seen for a what I believe is UTI. Have an…read moreappointment at 2:30! Typical response! Great care over since we moved back to Portland 3 year ago. Had complex surgeries with caring doctor(s). Incredible depth of med/surg specialities, but care is delivered by caring staff. Big hospitals in my experience are focused on procedures, but not an integrated care team. Definitely appreciate the both their professionalism AND care.

Smashed my toe and wanted to be sure no bones were broken. They took an xray, which showed…read morenothing broken, and advised at home care. As well, my assistant did prescribe an antibiotic because of an ongoing medical condition. Total time spent: perhaps 45 minutes. I made two following visits, to be sure proper healing was progressing.

Stay away from this place at all costs. My experience from first exam was awful. I suffered a fall…read morewhich resulted in multiple micro fractures to my knee and hip. Maestas gave me the worst "physical exam" I've ever had, barely testing me and then dismissing my pain as "tendinitis" and acting as if I was making up my pain. Not only that, but she completely ignored my hip and did not put a referral in for that part of my body whatsoever. Then when I called to tell them (multiple times) they acted as if I never had an exam on my hip, when Maestas forcefully moved my hip to examine it (causing more pain) during my exam. This place does not pay attention or care for their patients, they want you in and out. And don't even bother trying to contact them via phone or email, it's nearly impossible to ever get through to anyone, and when they do answer they are incredibly rude. I had to hunt them down multiple times to get them to send my referrals that they kept somehow forgetting to send? Which pushed my MRI out for WEEKS. When I finally got my MRI, the injury clinic called and left a short voicemail downplaying my injuries and telling me "3-6 week" heal time, come to find out my injuries are severe and can take 4,6-12 months to fully heal. When I called for more information such as thorough explanation of what my injuries were / what I should be doing and not doing, aftercare, PT etc, they kept talking over me and barely giving me any information. This place will not take your injuries seriously, and when you speak up for yourself they will mock you and become even more unprofessional, inconsiderate and rude. I'm warning you, stay far away from this place. They should not be in business with the way they run things.

There was no wait time. The receptionist and the PA were both kind, polite and professional. I felt…read morelistened to and cared for. With the meds prescribed, I hope to be feeling better soon!

Disgusting , and rude customer service do not go here if your in pain they will not take you…read moreseriously, I was shaking and sweating about to pass out and they told me I was lying about my pain... they should be out of business .

My three year old needed an xray done so our ordering provider sent us here since we live right up…read morethe street. I called the same day the order was sent and they already had it in the system. Great! I was told x-rays are not scheduled and are done on a walk in basis. Anyone with small children knows that this is not ideal because it is difficult to wait with your child for long periods of time in a waiting room not set up for them. I looked online before we went so I knew there would be no kids area or reading materials. We decided to go mid morning when I figured it would be less busy. There was only one person in the waiting room when we got there and we were told by the receptionist that we would be up next for xray and that it wouldn't be too long because the last client before us just finished up. Great! We then sat down and waited. And waited and waited and waited. Over 40 minutes we sat in the room and waited. I was just about to go back up to see when we could expect to be called when someone finally came out for us. We were lead back to a room with two techs and they began trying to position my kiddo for the imaging to be done. One of the techs either doesn't like children or doesn't work with them often because she had a horrible bedside manner. She sounded irritated the whole time and was huffing and puffing when my son didn't understand the instructions she was giving him. It's not like we were taking a long time to figure this out, either. This was in the first 1-2 minutes we were in the room and she was already acting like we were just a huge inconvinence. He's freaking three, he's not going to respond to verbal instructions the same way an adult does. Overall, I left feeling pretty poorly about our interactions and experience. If you work at a business that serves children as part of their demographic, you should be expected to be cordial when working with them. In the future we will go elsewhere, even if it means we have to travel further.

Typically if I need an X-ray I could go right upstairs from my primary doctor's office. As a result…read moreof Covid, that facility closed down so I had to drive out to Tannesbourne to have my ankle X-rayed. I've been having intermittent pain and weakness and both my doctor and I want to figure out what is going on. The Center for Medical Imaging was easy to find. Plenty of parking out front. Very large waiting room with seats spaced far apart. Everyone working there was friendly, efficient and professional. Since the order was called in prior, I just had to sign in and within 5 minutes, the technician came out to get me. The process went quickly, she took at least five X-Rays from different angles, and I was on my way. Results were in My Chart within 24 hours.

I came to OSM and Dr. Nguyen after a long hospital stay with severe nerve pain. She diagnosed me…read moreand quickly scheduled me for my discectomy. The out patient surgery was incredible. I went in with pain and left 2 hours later without pain... It was a pretty quick and painless recovery and I felt supported by the entire team from my first visit to my last. I cannot say enough great things about Dr. Emily Nguyen. Thank you OSM!!!

Immediately after my consultation with Dr. Patillo I felt heard and confident in his abilities to…read morehelp me. He took the time to go over my options, talking in layman's terms so that I could understand more. The surgery went really well! It's healing a lot better than I anticipated. I would absolutely recommend Dr. Patillo and this clinic! He and the clinic are great!

Very unprofessional, very disorganized, lack of information. Had my uncle waiting over an 1hr…read more30mins, after checking in 20 mins before his appointment. Each medical staff had a different reason why we were being delayed. Excuses after excuses.(we're running behind, late on this and that) What's the point of making an appointment when we aren't going to be seen on time. Finally, had a staff come in and said that it normally takes an hour to get the anesthesiology equipment/ prepped and ready for operation or whatever process they need to get done before seeing the patient. Stay away from this establishment.

I had a wonderful experience here, my doctor practices here on occasion and due to my insurance…read moreprovider, I ended up getting my surgery done at this location. The front desk staff, the nurses, and the anesthesiologist were all personable and welcoming. I was checked in and taken right to the back. I was extremely nervous for my surgery and was feeling nauseous, the staff did everything they could to help me calm down and feel comfortable. Extra props to both of the nurses who helped me prep for surgery and checkout afterwards, they were amazing. The front desk even called today to check in on me and make sure my healing was going well. Fully recommend!