This place is not all too professional. I mean, I know its a junk yard but I have been to plenty of others looking for a trunk for my boyfriend's car and I have never felt so ripped off or unappreciated as a customer. First of all, we found the trunk in a similar color to my boyfriend's car here and we couldn't find it anywhere else- after searching on and off for over a year- when we found one here, we decided to JUMP on it.
We walk in, its dirty of course ( I know its a junk yard but they are a business, much like a mechanic, but they keep their offices clean because CUSTOMERS ***paying customers*** come in there!) anyways, it was gross. Their chairs in the office were car seats which would have been really cool if they weren't all filled with dirt and whatever else people spill on their car seats- maybe some blood from their accident? NO THANKS! We stood.
Initially when we called to verify they had the item we were looking for, the customer service over the phone was good so that is why I gave them a whopping two stars. We told the guy that we were the people that called about the Toyota trunk lid and he seemed to remember the call. He told us to wait for a bit so we waited for probably 15 minutes and he called us back to the desk and asked " are you guys actually interested in the trunk because I have to have someone pull it from the back and if you're not interested I am not going to make him do all that" that REALLY frustrated me, YES! Yes guy, we are interested, HENCE why we are here.
Moving on. We wait another 15- 20 minutes and a gentleman brings the trunk lid into the office. We look at it, it's a little dinged up but it will do. So we start talking price and thats when he says "$275" we were like wait a sec, you said on the phone $250, he quickly changed to $250 then when we raised an eyebrow he said $200 out the door if you pay cash! We said okay, put our cash together and didn't have enough so we told him we would go to the bank and come back. At that point he told us that we couldn't come back because they closed in 4 minutes ... it was 4:56... all of the signs say 5:30... so... he had no response. Then, he was like look, how much do you have cash, I was like $190 he said he would take that then he notices more money in my wallet and started questioning me, I showed him my $2 bill that my grand mother gave me that I have had forever, I told him she told me it was "good luck" and he wanted it! Even after he said $190.
When all was said and done, I miscounted the cash I had and ended up having $200 anyways so he took it.
Long story short, we were completely ripped off by MST Recycling!!! We later found out that this part goes for $165 NEW! They were trying to sell us an old dinged up one for $275 and ended up giving us a "deal" for $200 for again, a dirty used and dinged up part!
This business is a scam do not go there for anything because you're likely to get ripped off. Its businesses like this that make me regret trying to support the little guys, Its easier and more cost efficient to go the corporate for your needs most of the time anyways. read more
