NOT RECOMMENDED. DO NOT BUY. SCAM COMPANY UPDATE 10/08/2023: MSpy continues to give me the run around after I have requested a full refund over 20 times via emails. I paid $53.99. Their partial refund they gave back was $1.00. Absolutely ridiculous and unacceptable. I am still waiting for my refund of $52.99. I will be reporting their company to the appropriate government fraud departments and submit a complaint that they are scamming consumers and refusing to refund fully as requested. UPDATE 10/04/2023: I have requested a refund over 10 times. No refunds have been given. They completely ignored my submitted requests. Instead, they change the subject and ask for feedback on their software, which I already told them multiple times it is terrible, not user friendly, and not as advertised. ORIGINAL COMPLAINT: Terrible, frustrating experience. Do NOT purchase from them. The software was difficult to install and not user friendly. It did not have all the functionalities it claimed it had. Also, the customer service and support are VERY SLOW and NON-RESPONSIVE. I tried chatting with the company but got kicked off multiple times with no response from the agent. I tried calling the listed company phone number, but they were not accepting calls. I emailed them, so I will see how long it takes to get a response. Trying to requesting a refund from them has been time-consuming and difficult. read more

mSPY - it's a SCAM. I wanted a product that safeguarded my child's phone and laptop but got carried away with all the potential safeguarding fixes that the company promises in their promo's. But it's a SCAM because it is more or less an AI customer service that doesn't actually provide real time as you would expect technical support. I purchased this on 4 Sep and the next day (without installing) requested a refund. I tried to follow the instruction process but there appeared be glitches, tried over 24 hr period to get real support but realised there is none. I have emailed numerous times since, no response. This refund is just under £200. Can't really say how the product is but the customer service is nonexistent. Don't take the risk of giving your monies away on this. Just frustrated I fell for it, once you start looking at the reviews you realise there is a real issue. read more

BUYER BEWARE. UNETHICAL COMPANY. The software would not work with my daughter's phone. I spent numerous hours working with their technicians (who were great) trying to remedy the problem. Unfortunately, after exhausting all possible avenues, and even covering all basis by talking to Apple, the mspy technicians agreed that there was nothing else they could do to help me and I was forced to ask for a refund. The billing department flat out refused to refund my money, in spite of my efforts in good faith working with their technicians to fix the problem. They offered to extend my subscription instead, which is ridiculous because the program won't work on my daughter's phone!!! So basically they are forcing me to pay for a subscription that I cannot use. After I experienced these problems with their billing department, I googled the company and came across many other customers who had posted to various ripoff websites who were refused legitimate refunds as well. I wish I had researched them before giving them my money. I will be filing a report with the BBB. read more

Apple updated it's iOS and caused a problem where their software doesn't work and was told they are going to fix it and I got tired of being strung along, plain and simple their software for iPhones DOES NOT WORK, period. Do not waste your money and time. read more