Hi Don't use Orange for your phone recycling. I learned my lesson. I have used o2 recycle 3 times in the past for an iphone 3gs and iphone 4 and an ipad 2. In every case the price offered was the price I got. This last go-around, I was offered 305 by o2 and 320 by orange for my iPhone 4S 64GB. In all fairness to o2, when I went to price match on their site, they replied that they would match the 320 offered by orange. A day before I was about to send in my phone, o2 sent me an automated reminder which suggested I was in line for 305 even though they had agreed to match the Orange offer. Since I did not want to risk a mix up and getting the lower amount, I decided to go ahead and try Orange recycling for a change. I sent the phone in to Orange using their supplied envelope along with additional payment for insurance (about 6GBP). It arrived the following day, well within the 2-week window. A few days later, Orange sends me an email notifying me that upon examination, I am only set to receive 192 a 40% reduction in the offer due to Minor Liquid Ingress. Give me a break. Fortunately, they provided the option to reject the offer, which I did instantly. I know the condition of that phone was PERFECT. It was well taken care of, not a scratch, never ever been wet. I went online and did some research to find out what this liquid ingress business was all about. Apple has Liquid contact indicators on the headphone jack and at the dock connector. Upon contact with liquid, the indicator turns red (see this link: http://support.apple.com/kb/ht3302) . I wondered if perhaps my phone's indicators got tripped when I kept it in the bathroom while taking a hot shower. I found that far-fetched. But surely those Orange inspectors know what they are doing. Today, I got my phone back. I inspected the jack and dock connector with a powerful flashlight and magnifying glass. No signs of red anywhere. So I can only conclude that Orange was trying to pull a fast one on me. In the 2 weeks between when I tendered my phone and when I finally sent it in, the offer price had plummeted by 100 pounds (because the new 5 came out). Perhaps they decided to lowball me because they reasoned they would not make a killing selling the phone on. Either way, they LIED and tried to play me. I only wish I went for O2 as in the past. I will NEVER use orange recycle and the bad taste in my mouth means I will never use Orange or EE or whatever for any kind of service in future. I suggest you do the same. Don't risk it! Eddie read more

For anyone trying to sell their mobile device my advice would be to avoid this company like the plague! I sent my iPhone 4S (which was only 10 months old and in perfect condition) to this company; they had offered me approximately £220. This wasn't the best price I had been quoted but as they were based in Glasgow I thought it would make the turnaround much quicker how wrong I was! They took almost 1 week to send the confirmatory letter with packaging and barcode. I then spent £7 sending my phone be special delivery only to receive an email 3 days letter offering me £110 for me phone as it had 'minor liquid ingress'. I had had my phone checked and verified as perfect independently before sending as this was not my first experience if selling an iphone and could therefore only conclude they were trying to pull a fast one (as per other reviews that I've since read about this company)! I immediately rejected the offer but it took another 3 days to get my phone back. In the meantime I contacted Envirophone who sent me packaging within 2 days and had offered me the improved and more accurate price of £235 48 hours later the cash was in my bank within a few days! I would strongly advise everyone to stay away from this company would have rated them 0 stars if I could have!!! read more

Did everything as requested, packed phones in envelope, as noted from orange if the phones are over £35.00 in value then they request that you send it recorded/special etc (this costing me over a £5.00 to post) surely they know the handsets are over this amount (as per pricing input i completed on their website) maybe they should review this. The letter said approx 4 days turnaround try two weeks :-(, emailed orange recycle and it was like communicating with a automatic generated robot, didnt answer any questions that i asked, just kept saying that i would receive payment soon. Only got confirmation that they had received 1 handset, and not the other 2, 2 x iphones were perfect condition, the first one they knocked down to £55.00????? and the 2nd one they told me that it was blacklisted and that they had disposed and wouldnt pay and that i couldnt have the handset back as it had been resold!!!!! Yet i had a confirmation email saying that they would pay £75.90??? original quotation for a 3gs was 108-110.00, and i received nothing. Worst recycle company i have used, very slow, not the brightest of staff, misleading emails, misleading time scales and a rip off, i only used these as they came back with the highest price for recyclingso now you know why!!! read more

Stay well clear of Orange Recycle and Reward. I was given full working price for my iphone 4s 16gb £220. my phone is in superb condition 12 months old. I rec'd an offer of £132 due to minor liquid ingress, 40% reduction offer. I read reviews from qype and other websites from google. It's a total scam excuse to pull a fast one and offer you less. Orange gets most customers from their marketing, offer to send your phone back for free and they will take lots of customers. When targets are met, reject and provide the above excuse. I rejected the offer and rec'd my phone few days later. So i sent my phone to envirofone and they offered me £210. I sent my phone to them and got £210, the phone is fully working and full price! Stay clear of orange! Thanks to cmc6 (http://www.qype.co.uk/place/1495131-Orange-Recycle-West-Thurrock#) 's review on here. read more