Can't really comment on the quality of service, but am very disappointed with the customer service. Made an appointment a couple of weeks out, and literally at the last minute the tech calls and cancels due to a headache - though he already did keep one appointment today. Doesn't even offer to reschedule, but says he's booked for a couple of weeks out and we can go online and reschedule. Realize it's the day before Thanksgiving but if he didn't want to work the early afternoon today he could have just blocked out the time on his calendar. At the very least he could have cancelled earlier so we didn't have to move stuff off the piano and could have planned our day better. Our big reason for wanting the piano tuned now is to be ready to play Christmas songs for friends and family, but it looks like that will have to wait until next year. And no, we do not plan on rescheduling with Mr. Piano Tech. read more