Excellent Service and Staff Specially the one who assigned in Skilled Nursing 1A all the nurses…read morethere are very accommodating and gentle to there patients Filipino and Chinese nurses Mimy, Mylien, Marianne, Emmylou, Rochelle and Dorina and also to the CNA folks Judith, Celerina, Doris, Melmer and Ms. Rachel who also accompany me at my car. Thank you so much everyone 5 star is not enough if i can give more like 101% quality. Thanks. Ill visit you guys soon

Mostly okay. Hardly ever outstanding. Most ever service you…read moremight need. But be prepared to wait multiple months to schedule an appointment. And scheduling will never follow up with you to let you know a new person of schedules or open for you provider to make a new appointment.

A long overdue review. I will need to make it short, but would like to praise Peninsula Hospital…read morefor the very attentive care I received in 2011 for a major surgery. Fast forward to 2022 when I came down with covid - I had a horrendous experience in the emergency room - I could hear staff chatting away as though they were junior high kids at a party in another room. The ER doctor at that time told me I had "severe covid" and needed medication - a medication that had been understood would destroy a person's kidneys in a short amount of time. I refused the medication. I could mention many other concerning things about my treatment in the emergency room that night, but honestly, this review would end up being much too long. The good news is when I was admitted to a room on the 4th floor it was a different staff and they were great. I asked the doctor who came to see me if I had "severe" covid (as the emergency room doc said) and she said, "no, it's mild, but you are dehydrated and your electrolytes are off." Wow, how could one doctor say "It's severe and you need to have medication" (that will cause harm to my kidneys) and the other have a completely different diagnosis? The 4th floor staff took good care of me the remaining days I was there. Then in 2023, I ended up needing emergency room care again, and an xray tech walked in and said he needed a scan of my heart; I reminded him that due to my health situation (from a previous diagnosis) recommends for me to be careful about having too many xrays, and he said in a gruff tone, "Well, I need to do this anyway," and acted like he could care less. It is my understanding that all over our country, the best nurses and medical staff left their jobs because they knew the vaccines were not fully tested and they were being required to get the covid vaccine in order to keep their jobs. It seems the smart ones left and, unfortuantely, I get the impression that they've had to hire less-than-competent staff since then. I'm hope there have been some improvements to staff and training since 2022 and 2023.

Sharing for awareness regarding the care I received during an MRI on 2/19/26 with a technician…read morenamed Mark, avoid if you can: Description of Incident Upon arrival, I informed the staff that I am a "hard stick" and required specific care for IV placement. Despite this: * Substandard Technique: The technician, Mark, failed to examine both arms for viable veins before attempting to prick me. * Physical Harm: Mark made 3 unsuccessful attempts. When I requested he stop after the third painful prick, he was dismissive of my concerns, stating, "I've been doing this for 24 years." This resulted in significant bruising on my left arm. They finally brought in a PICC nurse after that. * Procedure Failure: During the scan, the contrast administration was extremely painful because of contrast flow not being adjusted properly. Furthermore, the contrast did not appear in the initial images. Because of this technical failure, I was forced to return for a second MRI.

The best part about this hospital is the Emergency Department and the Cafeteria. You can get your…read moreface stitched up, save your mom during a heart attack, and snack on a wonderful panini within 24 hours. Thank you SMMC for serving our community. And thank you Raul for your sandwich mastery.

Keller Center nurse, Cassandra Manuel and some others made it harder for me to attain care from a…read moredoctor. The hospitals uses doctor bullies to harass community members.

I went to get my mammogram. They tried to make it a fun experience and each technician is so good…read moreat their job!

Friendly and professional staff. Quick and easy registration and the process flawless.read more

I had an experience following breast cancer and reconstruction that was unnecessarily awful due to…read morea nurse in the pre surgery center whose name was Joan. Another nurse was attempting to start an IV and was having a hard time.She inadvertently caused me some pain and I was really frightened and started crying Joan who was socializing at the desk not 20 feet from me and saw I was in distress.She looked straight at me 3 different times and the looked away with indifference. Some people are in Nursing who should not be.

We recently came here as my son had several procedures that needed to be performed. The surgery…read morecenter is located in the basement of the building with easy access to the bottom two levels of the parking garage. The check in process is quick and easy and there is a small waiting area with a TV set. You're then called in, where you change into your surgery gown and do all of the pre-op checkups and have the conversations with the surgical team. I think there could be more privacy - they don't really have rooms, just areas where they pull drapes over. The staff did make my son feel more comfortable though by giving him a teddy bear, playing peek-a-boo with him, and then wheeling him into the OR in a red wagon. While waiting, if you're hungry you'll need to go to the neighboring downtown San Mateo neighborhood to pick something up as they don't have an onsite cafeteria here. Also, they really need to upgrade the quality of the TVs here - all the sets were super grainy and pixelated. My son's surgery went well overall and that is the most important thing. I'm glad he was in good hands with the staff and surgical team here.

I would like to file a formal complaint regarding the front desk employee (woman with blonde hair)…read moreworking on the first floor on July 28, 2026, at approximately 1:40 PM, during check-in for my annual appointment. I witnessed this employee treat an elderly woman with complete disrespect. The woman was having difficulty locating her Kaiser member ID and was clearly struggling, yet the employee responded with a rude, impatient, and dismissive attitude. There was absolutely no compassion, empathy, or willingness to help. Instead of assisting a vulnerable patient, she made the interaction unnecessarily uncomfortable and embarrassing. This behavior is unacceptable for anyone working in a patient-facing role. Healthcare employees, especially those at the front desk, should treat every patient with dignity, patience, and respect. An elderly patient should never be made to feel like an inconvenience for needing a little extra time. Based on what I witnessed, I believe this employee's conduct should be reviewed by management. If this is how she treats patients in public, I am concerned about how many others may have experienced similar treatment but chose not to speak up. I hope Kaiser investigates this incident and takes appropriate corrective action to ensure all patients are treated with the professionalism and compassion they deserve.

they have had incorrect hours posted on multiple online sources for months and have not fixed it…read moredespite several complaints . this is a horrible hospital. i have also been requesting my doctor and her management to contact me for over a month. i have submitted several grievances only for them to be completely ignored. this is malpractice.

Bothered by this! Is it just me? Sutter Pediatrics 50 south San Mateo floor 3 - After an office…read morevisit, prescribes an inhaler for a child to go back to school. In order for the child to use the inhaler at school a form must be filled out by the prescribing doctor. Sutter Pediatrics takes 3-5 business days to sign the form, but if you are willing to pay $18 they will have it in up to 24hours. Kid has to stay home from school or go without a need inhaler at school because Sutter can't put a signature on it without making you way up to 5 days or paying them. Irritating.

I was a patient here from 2003 to 2018 (I was born in 2000) and had nothing but positive…read moreexperiences. Dr Chapman was the best doctor you could ask for and was incredibly attentive to my eczema, asthma, and various allergies. I always felt safe and cared for as a child in this office, and I really loved all the paintings and decor in the different rooms. The giraffe, train tracks, hanging monkeys, and tree painting will always be etched upon my mind! All of those fun touches really make it so much more comfortable when you're a kid. And of course I absolutely loved the reef tank in the waiting room. Here or there you might deal with a bitter receptionist but you'll find that everywhere. My mother really loved Dr. Chapman and this office as a whole and again, I couldn't have had a better childhood doctor. They were always on it and we never ran into any issues with incorrect or late prescriptions, inaccurate advice, etc. For the sake of transparency, I haven't been a patient here for five years so I can't speak to how the office is currently, but they deserve the five stars from a previous patient who is a happy and healthy adult. I will always be grateful for Dr. Chapman and ABC pediatrics.

10/10 service, especially in the MR department, azeryiza and her fellow HRD members have never let…read moreme down, I can rely on them for anything and everything. Would recommend.

Came by Ambulance.. got me into bed fast due to pain. My dr was Daniel poon whom was extremely…read morerational in his diagnosis/treatment decisions. (dr Daniel Poon) was AMAZING in the sense that right away he was familiar with my condition and treated it seriously and effectively right away... and got me feeling as good as possible also getting me the preventative medications I wasn't able to take because of the nausea... I hope I don't ever need treatment here again or have to get taken off my plane but if I have to go back here again I would be fortunate to have such a a knowledgeable doctor who truly seemed like he wanted what was best! and he was extremely patient and forgiving when I wasn't able to move to get up right away to leave. He mercifully gave me the little time I needed. The only issue I had here was two nurses that just truly seemed hell bent on giving an attitude or refusing to help me... the first was only rude upon arrival and while writhing/ screaming in a lot of pain instead of seeming to want to help me she said "I'll wait" as if I was supposed to just be quiet and stop everything from happening to appeal to her wanting to give help. Also stating "I have same condition" but neglecting to see she's able to work a job with said condition... the next nurse was the one during my visit but the combination of both of them seemed prejudice driven... considering I was only there out of desperate medical need I don't know what could have set off the hostile attitude toward me and throughout my treatment... I asked several times for different nurse that didn't feel so Ill or rude toward me... the one I had even told me that my basic requests for even small things (medication, ice, a pillow, help to the bathroom) was "exasperating" for her to deal with.... I asked dr for a medication that I needed and am prescribed already he agreed but it didn't get sent to pharmacy so I asked her if she could ask him to call it in... although I was there for nausea or vomiting she said I can take the pill by mouth or just go...? I said go? She said "yeah... leave ?" I said well I'm prescribed it already... if I was in your position I would at least try to help do it for you I'd want you to feel better if it were me.... Then, when she finally asked him and he said no problem she insisted there's usually a problem so that's why she wasn't going to ask... then she demanded that I'm getting discharged and she's taking out my iv... only problem with that is she seemingly "forgot" my pain meds that I needed to leave.. ripped out the iv and I was really dizzy but she basically refused to help me to the bathroom insisting "can't you walk there yourself"....... I just went myself bc it was clear it's very "exasperating" for her to help with the chore of getting me to the bathroom.. After realizing the pain was still getting worse I questioned whether I got the last medication? the charge nurse brought my nurse in and after her asking me "what do you need" I told them my concern and she stated to him that I "asked her not to give me my medication" which isn't true in the slightest... so I just hope it wasn't missing and it was truly an accident although I don't understand how since she had order infront of her..she instructed me to again take pill by mouth even though I stated again I wasn't able to process the pills without vomiting.. in general how she was treating me was way below how a nurse should be treating a patient.... Her attitude and snippy comments seemingly got a little better after the charge nurse profusely apologized and said he'd make sure she got talked to... they had to stick another iv just to administer the medication I was there bc I l physically couldn't take my mouth.. confusing how it could have happened or that it did. The term "nurse" in itself goes against treating patients badly.... If you hate helping the people you're paid to help or personal feelings or opinions affect my treatment then I don't feel that's a safe person to be working with patients who may be incapable of being on top of their treatment plan/ care or protect themselves. Fortunately I was able to say something about how I was being treated to the charge nurse... but some aren't physically able, so that should be corrected right away... She just seemed so determined to just make my visit as difficult as possible but it should have been the opposite.. not denying anything possible like a gate keeper of feeling better ! Another concern was hearing a patient in the hallway asking for blanket and his completely different nurse screaming "NO" in a very hostile nasty way.... And he said "why do you have to be so Mean to me ?" The nurse behavior as a whole seemed out of line and scary... you're there to nurse people back to health not be mean to them ..even if you're frustrated it should be ok to take a break but there's a fine line between frustration and patient abuse whether that be verbally or physically...

Danger, warning watch out. Dr. Michele J Lee, M.D was my Dr, for a 11 day stay at hospital. Lack of…read morelistening, follow-up, lying, changing specialist orders. Hurting my hospital stay to 11 days. Rudely Walking out in middle of discussion and not saying anything. Discharge plans changed, meds changed. Feeling staff does not work well with her and has several complaints. Notified hospital management. Incompetent in providing diagnosis, care, and analysis. I wish I could say I had a good experience but that would not represent the facts. I hope this review will be taken serious so the process can improve and others will be treated fair, kind, and empathetically. I was sick with pneumonia, FMPV, an severe asthma, 74 years and she kept pushing to disharge me, over the objections of my Specialist. On the other hand, the total nursuing staff, admin staff, and everyone else was great. It seems she has significant challenges working with staff too. I am so sorry to have to write this.

I went with my daughter to a prenatal appointment. It warms my heart that she's having children at…read morethe same place that I had mine. Her doctor was phenomenal and the Support staff did a magnificent job. I do love my Kaiser.

Not one person working at this location is there to help. They will ignore you for weeks, months,…read moreyears. My latest procedure they gave me fentanyl on an empty stomach without my consent. No one addresses any of my concerns. You're better off d*ing on the side of the road than getting any kind of help here. ETA - TO THE PERSON REPLYING: I HAVE EMAILED YOU. YOU, LIKE EVERYONE AT THIS HOSPITAL IS IGNORING ALL MY ATTEMPTS AT COMMUNICATION