I am writing to file a formal complaint about my recent experience in the emergency room at your…read morefacility. I visited while in severe pain and in need of urgent medical attention. Instead of receiving professional care, I witnessed behavior from several employees that I found extremely inappropriate and disturbing. While many patients were waiting in pain, staff members were laughing loudly, talking among themselves, and using unprofessional and offensive language. I clearly heard words such as profanity being used in a public patient area. This created an environment that felt disrespectful and chaotic, especially for people experiencing medical emergencies. When I asked the staff to be quieter because of the situation and my condition, I was told to leave. One employee also spoke to me using inappropriate language. Being treated this way while seeking emergency medical care was humiliating and unacceptable. As a San Mateo County resident and taxpayer, I expect public healthcare facilities to maintain professionalism, compassion, and respect toward patients. What I experienced did not meet those standards. I am requesting that this incident be reviewed and that appropriate action be taken to ensure other patients are treated with dignity in the future. Thank you for your time and attention to this matter. Sincerely

Its sucks. it takes forever before they can assist you specifically theyre ER its takes forever…read more i don't recommend it to anyone specially those whose needs medical attention right away. enter at your own risk. not unless you have a death wish.

I spent several days in this hospital. The entire staff treated me well. Today I will be moved to a…read morenursing & rehab center. I am grateful to all of the nurses and other staff members who took such good care of me. Highly recommended.

Sharing for awareness regarding the care I received during an MRI on 2/19/26 with a technician…read morenamed Mark, avoid if you can: Description of Incident Upon arrival, I informed the staff that I am a "hard stick" and required specific care for IV placement. Despite this: * Substandard Technique: The technician, Mark, failed to examine both arms for viable veins before attempting to prick me. * Physical Harm: Mark made 3 unsuccessful attempts. When I requested he stop after the third painful prick, he was dismissive of my concerns, stating, "I've been doing this for 24 years." This resulted in significant bruising on my left arm. They finally brought in a PICC nurse after that. * Procedure Failure: During the scan, the contrast administration was extremely painful because of contrast flow not being adjusted properly. Furthermore, the contrast did not appear in the initial images. Because of this technical failure, I was forced to return for a second MRI.

If you want to move to San Mateo County for work and have nothing but Medi-Cal do not opt for a…read moremedical plan that includes this hospital. Like Valley Medical in Santa Clara County this hospital has very terrible wait times. If you are here via ambulance, it's a lot of worse to get an ER bed here. You will be stuck in the halls for a very long time. If you are non-resident please avoid this place is very scary. This place is not good for ER services but is only good if you are a SamTrans bus driver or any other public transport driver who is very hungry and needs food to eat. They have some good things in the cafeteria for people to eat. This is before 2020 when there is no triaging involved. The nurses here are very rude and stony, they seemed to be something out of GTA 5. If you are not a resident of SM county, please be safe and avoid this place.

I came to ER on a Monday evening for blunt force trauma to the eye. I was in excruciating pain…read morebecause the top layer of my eyeball was scraped off in an accident. I couldn't open my eye, and when I did, my vision was blurred, and the eye wouldn't stop tearing up. There wasn't a line to check in and I was triaged within 10 minutes. After waiting another 20 minutes or so in the main lobby, I was called to the back. Great, I thought, reasonable wait time. I go back there, and just sat in another waiting area for about an hour. The nurse had initially asked if I wanted an ice pack, I said yes, then she disappeared and never came back with the ice pack. There was a lady that was called in at the same time as me who saw the doctor and left within 30 minutes. She spoke to the doctor in the wide-open waiting area so everyone could hear that she had a urinary tract infection. Was that really more urgent than my eye trauma? I asked the nurse how much longer I'd have to wait, and she curtly said she didn't know. After waiting an hour sitting in that uncomfortable chair, I finally left. Never saw the doctor. Service was awful, nurses are downright rude. The lady with the UTI I mentioned above? Well, the nurse told her to take ibuprofen overnight to ease the pain. She clearly did not know what ibuprofen was since English wasn't her first language. The nurse could've simply told her that ibuprofen was the brand name Advil. Instead, the nurse just repeated the word, "ibuprofen" and repeated that it's a common household medicine. It was as if the nurse wanted to be purposefully vague, which seemed condescending and just uncaring. Waiting room was a mess. Very few chairs, got very crowded. sticky juice spilled on the floor, and there were a couple of crazies (or high as a kite) just laughing hysterically while they were being questioned by the police. Somebody else came complaining that she's dizzy because she hasn't eaten all day. They gave her a sandwich and a juice and she left. Great use of ER resources. This place is a total shitshow. Uncaring nurses. I got zero service. It was a complete waste of my time to come here.

Friendly and professional staff. Quick and easy registration and the process flawless.read more

I called to make yearly appointment for my mammogram. I have a history of Ca of Breast with…read moreMetastases/chemotherapy/ radiation. I was told that first appointment for Mammogram with Ultrasound was March 26/2026. Since it was several years ago, last recommendation by Dr Brodsky was just Mammogram. The nearest appointment was January 2/2026. Cancellation list is fully booked. I find this unacceptable and dangerous practices. I am looking for options. Adele Dunnigan RN

I had an experience following breast cancer and reconstruction that was unnecessarily awful due to…read morea nurse in the pre surgery center whose name was Joan. Another nurse was attempting to start an IV and was having a hard time.She inadvertently caused me some pain and I was really frightened and started crying Joan who was socializing at the desk not 20 feet from me and saw I was in distress.She looked straight at me 3 different times and the looked away with indifference. Some people are in Nursing who should not be.

I recently had a minor surgery at Mills and wanted to thank the staff for the fantastic care I…read morereceived. Throughout every part of the day from registration and pre-op through post-op and discharge, the level of care was excellent. The staff was kind, patient, professional and generally great. The nurses, Jeff, Gus and Siobhan as well as Drs Ghamgosar and Grubbs have my sincere thanks and kudos. They made a scary and stressful experience much easier. I'm sorry for not noting names of the rest of the staff that was also fantastic. As a side note, the infection prevention protocols were well designed and implemented. Thanks to everyone on staff. You are all wonderful.

Excellent staff members, friendly, informative, and eager to help. Not a long wait at the pharmacy,…read moreand there is always a staff member to help with a new prescription.

Came in on a Tuesday to pick up my routine meds. Ended up waiting about an hour and a half!!!…read more Avoid getting your prescriptions here. Terrible terrible horrible

Bothered by this! Is it just me? Sutter Pediatrics 50 south San Mateo floor 3 - After an office…read morevisit, prescribes an inhaler for a child to go back to school. In order for the child to use the inhaler at school a form must be filled out by the prescribing doctor. Sutter Pediatrics takes 3-5 business days to sign the form, but if you are willing to pay $18 they will have it in up to 24hours. Kid has to stay home from school or go without a need inhaler at school because Sutter can't put a signature on it without making you way up to 5 days or paying them. Irritating.

I was a patient here from 2003 to 2018 (I was born in 2000) and had nothing but positive…read moreexperiences. Dr Chapman was the best doctor you could ask for and was incredibly attentive to my eczema, asthma, and various allergies. I always felt safe and cared for as a child in this office, and I really loved all the paintings and decor in the different rooms. The giraffe, train tracks, hanging monkeys, and tree painting will always be etched upon my mind! All of those fun touches really make it so much more comfortable when you're a kid. And of course I absolutely loved the reef tank in the waiting room. Here or there you might deal with a bitter receptionist but you'll find that everywhere. My mother really loved Dr. Chapman and this office as a whole and again, I couldn't have had a better childhood doctor. They were always on it and we never ran into any issues with incorrect or late prescriptions, inaccurate advice, etc. For the sake of transparency, I haven't been a patient here for five years so I can't speak to how the office is currently, but they deserve the five stars from a previous patient who is a happy and healthy adult. I will always be grateful for Dr. Chapman and ABC pediatrics.

Danger, warning watch out. Dr. Michele J Lee, M.D was my Dr, for a 11 day stay at hospital. Lack of…read morelistening, follow-up, lying, changing specialist orders. Hurting my hospital stay to 11 days. Rudely Walking out in middle of discussion and not saying anything. Discharge plans changed, meds changed. Feeling staff does not work well with her and has several complaints. Notified hospital management. Incompetent in providing diagnosis, care, and analysis. I wish I could say I had a good experience but that would not represent the facts. I hope this review will be taken serious so the process can improve and others will be treated fair, kind, and empathetically. I was sick with pneumonia, FMPV, an severe asthma, 74 years and she kept pushing to disharge me, over the objections of my Specialist. On the other hand, the total nursuing staff, admin staff, and everyone else was great. It seems she has significant challenges working with staff too. I am so sorry to have to write this.

My son was there for 4 days best of health now that he's home thank you to the doctors the nurses…read morethe whole staff thank you very much for being there for my son

Exceptional Orthopedic & Hand Surgeon - Dr. William Wang is Simply the Best!…read more I've unfortunately know Dr. Wang all too well because both of my sons have needed his surgical expertise after separate dirt-bike accidents--and I couldn't be more grateful that he was the surgeon assigned to them. Last year, my older son suffered a badly broken collarbone. Dr. Wang performed the surgery and the outcome has been perfect: perfect healing, full range of motion returned, and barely a visible scar. His bedside manner with a nervous teenage boy (and a worried mom) was calm, kind, and reassuring every step of the way. This past weekend my younger son had a serious hand injury requiring immediate surgery. Once again Dr. Wang took the case, and his reputation as one of the top hand surgeons in the area is completely deserved. He explained everything clearly, answered all of our questions without rushing, and put my son at ease before wheeling him into the OR. We are only a few days post-op, but the early results are remarkable and we have total confidence in his continued recovery under Dr. Wang's care. Dr. Wang and his entire team at Kaiser Redwood City are professional, compassionate, and extraordinarily skilled. In the middle of two scary situations for our family, he turned what could have been overwhelming experiences into ones where we always felt we were in the very best hands--literally. We feel incredibly fortunate to have Dr. William Wang as our orthopedic and hand surgeon. I recommend him without the slightest hesitation to anyone needing orthopedic care, especially complex hand or upper-extremity injuries. Thank you, Dr. Wang--you've now fixed two of my boys and given this mom tremendous peace of mind. Highly, highly recommend.

They suck. I got a skin tear on my toe and all I wanted was some antibiotics so it wouldn't get…read moreinfected and a wrap around it and apparently thats worth 2k let me know what yall think but might as well have just let my toe fall off.