If you have an emergency it is very bad the service is very slow my girlfriend was going with an…read moreunbearable ear pain and she was treated two hours after arrival

SMMC, Rehabilitation. I left a strained voicemail message and attempted online access to no avail…read more I inconveniently attempted to engage with staffers Angie and Heather without any professional insight. Heather incompetently placed me on her speakerphone; a clear violation of my privacy. Heather claimed that her manager is at some event and may/may not be reachable? I will no longer contact this facility. They gravely lack respect, patience, empathy, efficiency and humanity. Please defer this clinic to others. They are useless, unfriendly and unprofessional as in the past. Please kindly redirect me to a more humane, pristine and welcoming Rehabilitation resource promptly. My employer is not understanding of my dire pain and limited functionality. Minus 10.

A long overdue review. I will need to make it short, but would like to praise Peninsula Hospital…read morefor the very attentive care I received in 2011 for a major surgery. Fast forward to 2022 when I came down with covid - I had a horrendous experience in the emergency room - I could hear staff chatting away as though they were junior high kids at a party in another room. The ER doctor at that time told me I had "severe covid" and needed medication - a medication that had been understood would destroy a person's kidneys in a short amount of time. I refused the medication. I could mention many other concerning things about my treatment in the emergency room that night, but honestly, this review would end up being much too long. The good news is when I was admitted to a room on the 4th floor it was a different staff and they were great. I asked the doctor who came to see me if I had "severe" covid (as the emergency room doc said) and she said, "no, it's mild, but you are dehydrated and your electrolytes are off." Wow, how could one doctor say "It's severe and you need to have medication" (that will cause harm to my kidneys) and the other have a completely different diagnosis? The 4th floor staff took good care of me the remaining days I was there. Then in 2023, I ended up needing emergency room care again, and an xray tech walked in and said he needed a scan of my heart; I reminded him that due to my health situation (from a previous diagnosis) recommends for me to be careful about having too many xrays, and he said in a gruff tone, "Well, I need to do this anyway," and acted like he could care less. It is my understanding that all over our country, the best nurses and medical staff left their jobs because they knew the vaccines were not fully tested and they were being required to get the covid vaccine in order to keep their jobs. It seems the smart ones left and, unfortuantely, I get the impression that they've had to hire less-than-competent staff since then. I'm hope there have been some improvements to staff and training since 2022 and 2023.

Sharing for awareness regarding the care I received during an MRI on 2/19/26 with a technician…read morenamed Mark, avoid if you can: Description of Incident Upon arrival, I informed the staff that I am a "hard stick" and required specific care for IV placement. Despite this: * Substandard Technique: The technician, Mark, failed to examine both arms for viable veins before attempting to prick me. * Physical Harm: Mark made 3 unsuccessful attempts. When I requested he stop after the third painful prick, he was dismissive of my concerns, stating, "I've been doing this for 24 years." This resulted in significant bruising on my left arm. They finally brought in a PICC nurse after that. * Procedure Failure: During the scan, the contrast administration was extremely painful because of contrast flow not being adjusted properly. Furthermore, the contrast did not appear in the initial images. Because of this technical failure, I was forced to return for a second MRI.

The best part about this hospital is the Emergency Department and the Cafeteria. You can get your…read moreface stitched up, save your mom during a heart attack, and snack on a wonderful panini within 24 hours. Thank you SMMC for serving our community. And thank you Raul for your sandwich mastery.

Keller Center nurse, Cassandra Manuel and some others made it harder for me to attain care from a…read moredoctor. The hospitals uses doctor bullies to harass community members.

Friendly and professional staff. Quick and easy registration and the process flawless.read more

I called to make yearly appointment for my mammogram. I have a history of Ca of Breast with…read moreMetastases/chemotherapy/ radiation. I was told that first appointment for Mammogram with Ultrasound was March 26/2026. Since it was several years ago, last recommendation by Dr Brodsky was just Mammogram. The nearest appointment was January 2/2026. Cancellation list is fully booked. I find this unacceptable and dangerous practices. I am looking for options. Adele Dunnigan RN

I had an experience following breast cancer and reconstruction that was unnecessarily awful due to…read morea nurse in the pre surgery center whose name was Joan. Another nurse was attempting to start an IV and was having a hard time.She inadvertently caused me some pain and I was really frightened and started crying Joan who was socializing at the desk not 20 feet from me and saw I was in distress.She looked straight at me 3 different times and the looked away with indifference. Some people are in Nursing who should not be.

We recently came here as my son had several procedures that needed to be performed. The surgery…read morecenter is located in the basement of the building with easy access to the bottom two levels of the parking garage. The check in process is quick and easy and there is a small waiting area with a TV set. You're then called in, where you change into your surgery gown and do all of the pre-op checkups and have the conversations with the surgical team. I think there could be more privacy - they don't really have rooms, just areas where they pull drapes over. The staff did make my son feel more comfortable though by giving him a teddy bear, playing peek-a-boo with him, and then wheeling him into the OR in a red wagon. While waiting, if you're hungry you'll need to go to the neighboring downtown San Mateo neighborhood to pick something up as they don't have an onsite cafeteria here. Also, they really need to upgrade the quality of the TVs here - all the sets were super grainy and pixelated. My son's surgery went well overall and that is the most important thing. I'm glad he was in good hands with the staff and surgical team here.

Excellent staff members, friendly, informative, and eager to help. Not a long wait at the pharmacy,…read moreand there is always a staff member to help with a new prescription.

I would like to file a formal complaint regarding the front desk employee (woman with blonde hair)…read moreworking on the first floor on July 28, 2026, at approximately 1:40 PM, during check-in for my annual appointment. I witnessed this employee treat an elderly woman with complete disrespect. The woman was having difficulty locating her Kaiser member ID and was clearly struggling, yet the employee responded with a rude, impatient, and dismissive attitude. There was absolutely no compassion, empathy, or willingness to help. Instead of assisting a vulnerable patient, she made the interaction unnecessarily uncomfortable and embarrassing. This behavior is unacceptable for anyone working in a patient-facing role. Healthcare employees, especially those at the front desk, should treat every patient with dignity, patience, and respect. An elderly patient should never be made to feel like an inconvenience for needing a little extra time. Based on what I witnessed, I believe this employee's conduct should be reviewed by management. If this is how she treats patients in public, I am concerned about how many others may have experienced similar treatment but chose not to speak up. I hope Kaiser investigates this incident and takes appropriate corrective action to ensure all patients are treated with the professionalism and compassion they deserve.

Bothered by this! Is it just me? Sutter Pediatrics 50 south San Mateo floor 3 - After an office…read morevisit, prescribes an inhaler for a child to go back to school. In order for the child to use the inhaler at school a form must be filled out by the prescribing doctor. Sutter Pediatrics takes 3-5 business days to sign the form, but if you are willing to pay $18 they will have it in up to 24hours. Kid has to stay home from school or go without a need inhaler at school because Sutter can't put a signature on it without making you way up to 5 days or paying them. Irritating.

I was a patient here from 2003 to 2018 (I was born in 2000) and had nothing but positive…read moreexperiences. Dr Chapman was the best doctor you could ask for and was incredibly attentive to my eczema, asthma, and various allergies. I always felt safe and cared for as a child in this office, and I really loved all the paintings and decor in the different rooms. The giraffe, train tracks, hanging monkeys, and tree painting will always be etched upon my mind! All of those fun touches really make it so much more comfortable when you're a kid. And of course I absolutely loved the reef tank in the waiting room. Here or there you might deal with a bitter receptionist but you'll find that everywhere. My mother really loved Dr. Chapman and this office as a whole and again, I couldn't have had a better childhood doctor. They were always on it and we never ran into any issues with incorrect or late prescriptions, inaccurate advice, etc. For the sake of transparency, I haven't been a patient here for five years so I can't speak to how the office is currently, but they deserve the five stars from a previous patient who is a happy and healthy adult. I will always be grateful for Dr. Chapman and ABC pediatrics.

10/10 service, especially in the MR department, azeryiza and her fellow HRD members have never let…read moreme down, I can rely on them for anything and everything. Would recommend.

Danger, warning watch out. Dr. Michele J Lee, M.D was my Dr, for a 11 day stay at hospital. Lack of…read morelistening, follow-up, lying, changing specialist orders. Hurting my hospital stay to 11 days. Rudely Walking out in middle of discussion and not saying anything. Discharge plans changed, meds changed. Feeling staff does not work well with her and has several complaints. Notified hospital management. Incompetent in providing diagnosis, care, and analysis. I wish I could say I had a good experience but that would not represent the facts. I hope this review will be taken serious so the process can improve and others will be treated fair, kind, and empathetically. I was sick with pneumonia, FMPV, an severe asthma, 74 years and she kept pushing to disharge me, over the objections of my Specialist. On the other hand, the total nursuing staff, admin staff, and everyone else was great. It seems she has significant challenges working with staff too. I am so sorry to have to write this.

If you aren't Filipino, they do not care about you or your well being. Racism breeding ground.read more

I went with my daughter to a prenatal appointment. It warms my heart that she's having children at…read morethe same place that I had mine. Her doctor was phenomenal and the Support staff did a magnificent job. I do love my Kaiser.

Not one person working at this location is there to help. They will ignore you for weeks, months,…read moreyears. My latest procedure they gave me fentanyl on an empty stomach without my consent. No one addresses any of my concerns. You're better off d*ing on the side of the road than getting any kind of help here. ETA - TO THE PERSON REPLYING: I HAVE EMAILED YOU. YOU, LIKE EVERYONE AT THIS HOSPITAL IS IGNORING ALL MY ATTEMPTS AT COMMUNICATION