This company is an absolute disaster. They are unorganized, deceitful, and completely lack…read moretransparency across their departments. I have been dealing with their incompetence since late September when my radio internet service suddenly stopped working. I called, and they claimed the antenna in my region was down, which was the reason I had no internet. When I requested a technician to come out, they refused, citing the issue was "regional" and "out of their control." I asked for an estimate on how long it would take to fix, and they couldn't give me an answer.
As someone who works from home, reliable internet is a necessity. For weeks, I've been forced to use my cellular data while trying to work from cafes. I called Movistar repeatedly, and each time, I received the same empty response. They offered me unlimited 5G data as a temporary solution, which I thought was a step in the right direction. But once I used up the data, I called again, only to be told they had no record of that promise. In fact, they outright denied it--despite me having a screenshot as proof. When I called them out on their lies, they simply claimed the offer had been sent in error. This was a blatant attempt to dodge responsibility. I had used up all my data under the assumption that I had "unlimited" data, and now they refuse to honor their commitment.
Even worse, I've been paying for home internet that they weren't even providing due to their broken antenna. After being fed up, I requested to cancel the service, but they persuaded me to stay, offering a supposed "discount" on both my phone and internet plan with the promise that the issue would be resolved within a week. Another week passed, and still no internet. I went to one of their physical stores, explained the situation, and finally agreed to switch to fiber internet--losing my discount but at least securing a better, more reliable connection. But surprise, surprise, the fiber internet they installed was just as unreliable--slow, spotty, and constantly disconnecting.
I called multiple times, and every time they promised a technician would call back within 2 business days. Of course, that never happened. Finally, after hours of complaining, they agreed to send me a "stronger" router--one with 25% more coverage, at no extra cost. They said it was on its way, but when the supposed delivery date arrived, I was home all day and heard nothing. Then I get an automated message saying they attempted delivery and I wasn't home. This was a flat-out lie. When I called them again, they said they hadn't actually sent anything yet and would have to send a technician out to install a new router. Again, after three failed attempts, I had to endure the same lies. They eventually sent the router--a model identical to the one I already had--yet the problem still wasn't resolved. I spent another week waiting, hoping the new router would fix the issue.
Now, I'm on my 10th week with no reliable internet--six weeks without service at all, and four weeks with intermittent, terrible service at a much higher cost. The last straw came when I received a call late at night, where I had to explain my entire ordeal once again. The agent assured me the new router was on its way, but right after that call, my internet completely stopped working. When I called back, they informed me they had shut it off. They didn't bother to tell me they were going to do that. I was working, and they cut me off without warning. They didn't even provide an exact delivery date for the new router. So now, they expect me to pay for a service they've canceled without notice, while I'm stuck in this endless cycle of frustration and lies.
This is a warning to anyone considering Movistar: *Do not trust this company*. They are unprofessional, dishonest, and have zero regard for their customers' time or needs. Stay far, far away.
