45 minutes late!!! Lost screw to fridge and hinge and screw to bed. Now can't put furniture together Very very slow (I think they take their time to make money) put stuff in random spots. Washer and dryer completely spaced from one side of the garage to the other. Very very poor service. Wish I could give zero stars. Owner says "he will replace screw for fridge" cool but I can't open my fridge right now & I can't sleep on my bed. Very very frustrating. Don't NOT recommend. Oh also, we are putting our couch together and guess what??? We can't. The screws and hardware are MISSING & nowhere to be found. If you like your things to be lost, then this is the moving service for you.
Update: now I discovered my fridge is all scratched up
Update 11/17/2021: most stuff is damaged or broken. Please see photos
Owner is now not responding to me for a partial refund. I sent invoices for parts needed, no response. Buyer BEWARE. This owner doesn't take accountability for lost or broken items. Owner offered to have to movers come out and figure out what screws. However, they need to be ordered or are discontinued. Also, given the experience I do not want this company handling anymore of my belongings.
11/17/2021 9:00pm: No response in over 9 hours.
11/18/2021: No response from owner. Rene, this isn't just going to go away. I will update this everyday until you do the right thing.
11/20/2021: No response from owner. Keeps deleting my review from Google
11/22/2021: Still no response from owner. Keeps deleting post on Google. This is the most unprofessional company I've ever dealt with before.
11/23/2021: Still no response. Disputing transaction .
11/24/2021: No response from owner.
11/25/2021: No response from owner via email, text, and Thumbtack.
11/26/2021: No response from owner to assist with cost of damages and lost items .
11/28/2021: No response from owner. Won't reply via text, calls, or email. Owner keeps deleting my post on Google. Will repost every day.
11/29/2021: No response from owner.
11/30/2021: No response from owner. Keeps deleting post.
12/1/2021: No response from owner. Deleted my post again.
12/1/2021: Spoke with Duran since Rene has been avoiding me. He seems to actually be concerned and was very professional.
12/2/2021: Duran hasn't contacted me back yet at this time.
12/2/2021: 7:14pm. No response, Duran said he would get back to me. Received a text from a mover saying the owner would refund $200. Really?! I paid $1,000 and my stuff is lost, broken and/or damaged.
12/3/2021: No response from owners.
12/5/2021: No response from owners. Refuse to do the right thing. Continuously deleting my review from Google. read more