I'm a bike (specifically, mountain bike) freak! There, I've said it. I used to work in a shop and have pretty much spent as much time on or around bikes for the last 20+ years as I possibly can. My 'day job' is making bikepacking gear for bikes too if that tells you anything.
Awhile back I was looking for a specific part and had gotten the "Why do you want that?" from a few shops and then I wandered in to Move On and right away, Roger (the owner) set to work doing his best to help me. I've never been much of a Trek bike fan. However, after the amazing service I've received from Roger and his confidence in Trek & Bontrager along with their customer service policies, I'm converted.
It's always nice to hang out for a bit, sometimes drink an espresso and talk bike stories with Roger while he works. He's always willing to make a phone call, send an email, etc. to try to help me out. Service like that deserves to be recognised. Thanks! read more