Decent bank. This branch has convenient, covid-friendly amenities - two drive-up teller lanes and…read moreone drive-up ATM. I needed some scrilla before I popped over the pass to see my peoples in petersburg. This location was on the way.

From the owner: Value Banking means getting more than you expect from your bank. Like select checking accounts with…read moreATM rebates, identity theft protection, and convenient services like Online and Mobile banking to help you access your money whenever and wherever you need it.

This branch has very friendly and engaging staff. Everyone was very upbeat and courteous. The…read morearchitecture of this branch is very cool and welcoming as well. They have a covered drive-up ATM (which is a huge plus) and they also have some Saturday hours for when an ATM wont cut it.

Came here for a graduation. This school is a typical college campus and it's not a large college…read morebut it is the number one liberal arts school with a less than 10% acceptance rate. They don't just accept anyone. Smaller school means smaller classes which creates a nurturing environment and creating super graduates. I noticed that students here make great connections and Williams graduates help other graduates its a great community. The drive up was really nice great scenic views. After graduation the school set up a very nice lunch for everyone. It really was refreshing to be able to experience coming here.

Off the bat I want to say that I am very happy with MountainOne and their services. I would…read morerecommend them to anyone who's financial situation would fit with with M1's retail banking service portfolio and footprint. They started out as multiple banks (Hoosac, Williamstown Savings, South Coastal) and unified as one financial institution named after Mount Greylock - the highest peak in the state of Massachusetts. They have a weird split footprint with 3 branches in the mountains and 3 branches hours away at the coast on the south shore. They had a branch in Danvers on the north shore but that has since closed. Account opening was a little rocky. The rep was courteous and demonstrated great customer service intent however he did not have answers to all of my questions and not everything was done right. He didn't have all the info regarding combining multiple checking account types onto the same statement and how that relates to their fee schedule. Also when testing the debit cards at the lobby atm, it took multiple attempts and some re-tweaking on the back end to get the multiple accounts linked to the cards correctly. Another weird thing was that they were sending me on my way with zero documentation of my new accounts - nothing with the account numbers or any other bank materials. They say they dont provide starter checks which is fine however I had to handwrite all my new account info on a scrap piece of paper. Ive never opened a new account and not received a welcome kit/materials from a bank before. All my sources of direct deposit require a voided check (i kno, right?? in 2020??!) so I told the rep we needed to order checks for each checking account. I waited 7 days and saw that the cost of the checks still had not been deducted from the accounts. I called M1's customer service phone line and confirmed what I suspected -- they had never been ordered. The phone customer service is amazing. The woman I spoke with ordered my checks and also got my account statements to be combined. She was helpful, responsive and pleasant to deal with. In the end everything was set up correctly and it has been smooth sailing ever since.

Horrible customer service. Refused to help with a fraudulent charge, argued and talked over me when…read moretrying to resolve the issue. I was told it was my fault because I used my debit card online.

This bank was great for a while, until I moved. I could not drive 3 hours to cancel in person, so I…read moresent a cancellation via certified mail. Three months later, I get a letter saying my account was overdrawn and I owed the amount overdrawn + 3 overdraft fees. Apparently a utility I had automatically pulled from this account, an automation I certainly didn't agree to. I emailed back and forth with Berkshire Bank. A woman representative started out courteous but would not waive the fees. I explained that they should have told me months in advance that my account was overdrawn, she indicated their policy is to notify after the second overdraw. I informed her they did not do so, and allowed another month to pass. She finally told me had "spent enough time talking with me" and the balance remained. I told her that I wasn't going to pay for the fees, and if she really spent as much time as she actually did, she could have spell-checked her emails for grammatical errors so she didn't confuse me. Then they sent me to a collection agency (this was for about $100 or less). I emailed the President in complaint, and eventually the same woman returned my email saying they'd waive half the fees and cancel the account. I've since told friends, colleagues and organizations to avoid dealings with Berkshire Bank. It's too bad, they started out great, but they get you in the end.