We have been with CSV for years (more than 20) we always see Dr. "MIKE" or Dr. Mccoy for surgery…read more Words cannot express the passion this amazing group offers. From Priscilla (in the front) to our DEAR Dr. Mike (HAIRFIELD) it all goes perfect. My daughter grew up seeing us take our dogs to Dr. Mike and not she takes her 3 dogs (all ALL before now!!) to the same place, same doctor. Our pets love everyone there because they can tell THEY ARE LOVED. My deep appreciation for ALL that you do for our fur babies. Love you Dr. Hairfield

I was so impressed with this Veterinary office. My 13yr old dog was having some stomach issues…read more She's not the friendliest dog. She gets nervous easy and so starts to bark. She sounds and looks scary, which makes most people tense up and that makes the situation worse. This usually happens even at vets offices. But for the first time in her long life she was made to feel comfortable at a vet office! Both the vet tech (so sorry I don't remember her name - she was WONDERFUL) and Dr. Lynn were so good with her. The got down on here level, approached from the side (something we will advise others to try going forward) and were patient and gave her treats. After just a little bit of working with and on her, my nervous dog happily left the exam room WITH Dr. Lynn without even looking back at us. I've NEVER seen her do that ... even with people she knows. Now for the important stuff. Her stomach is better. They did testing, but before getting all of the results gave me some things and suggestions to help her at home. And it all worked wonderfully. She's gaining weight again. Her stomach is good. She sleeps through the night again. AND as an added bonus, after months of trying everything under the sun they also gave me a solution to the fleas that actually worked! Which is a huge relief for us and the dog. Love this place. Prices weren't the cheapest but very reasonable for all they did.

These folks could not be any better!…read more Providing affordable pet care (esp. spaying & neutering) in a loving and caring manner. Husband and I have had 7 ... yes, seven! ... outside kittens "fixed" and vaccinated here. We declined some of the services offered (because again, seven!) ... and I never felt like I was being judged or discounted because I didn't opt for flea control, etc. ... So ... I never hesitated to schedule the neutering appointment for our new puppy ... (puppy is 67 pounds at 7 months, and absolutely perfect!) (and, yes, he's a rescue! no pet store, designer dog, purchased animal in this house) ... We opted for some of the extras ... microchip, flea abatement and control (Bravecto) ... everything ... and we were still treated the same! We were treated politely, with courtesy and respect ... with a little bit of recognition and playfullness thrown in for good measure! These folks honestly do WHAT they DO because they provide a invaluable service to All Creatures Great and Small. God bless you guys! Thanks! Bill and Scottie Mitchell

Caring professionals and the cheapest place to get animals neutered and spayed in the area. You…read morecan also buy flea meds and get shots at a really good price here. They work really hard to save animals and give them a home. They work mostly off of donations. They are a great agency.

My review is based off of a few years of coming here. First off they love my pets. The minute we…read morecome in Jessica greets our dogs by name, and gives them love. We're waited on quickly, and by quickly I mean within 10 minutes. I used to go to Vinton Vet and it would take up to 30 minutes to be seen. Dr Reece is an amazing vet who gives the time needed to make sure our animals are doing well. If you left a bad review I'm sure you must be a bad pet owner because this place feels like a group of people who really care about animals.

I have taken my beloved family members here for several years for medical care. Here, as far as I…read moreknow, my kids [animals] have received excellent medical care. However, it becomes obvious this organization has more compassion for the almighty U.S. Dollar than they have compassion for the pet owners bank account. For example: I took in a feral cat for an obvious mouth pain problem. I thought the cat needed a couple of bad teeth pulled. In the exam room I told the Vet Assistant what I thought was the problem. I explained it was a feral cat that would not allow me to touch it. It lived in the barn, I bought a Drop Trap to catch it. It was not a beloved family member. It pawed at it's mouth like it was in pain, it may have a couple of bad teeth that should be pulled .... I never received a phone call with an estimate, or alterative options like Euthanize the Cat. When I was told the cat was ready to go home, I was told the cat had a serious teeth/gum disease and the bill WAS OVER TWELVE HUNDRED DOLLARS !!! Like I said, no compasion for the customers bank account. But here, the U.S. Dollar, above all else, gets their attention. This place offers excellent healthcare at a PREMIUM ! And not forthcoming with estimates. Be ready to pay BIGTIME.

The only place on the weekend willing to take my cat in to avoid an EVS visit. Cannot express…read moreenough gratitude, called 8 other places (including my vet I've been established with) before and none were willing to work us in. Found Vinton after another place I called said that "Vinton doesn't turn away people", imagine it's stressful for the vets and staff but as someone who was extremely desperate, I am extremely appreciative of everyone here. Thank you!!

Our dog Theo had a puncture wound on his neck and needed to see the vet on a Friday night after…read morehours. We called ahead and were told they could see him within the hour to assess his wound and then would fix him up as quickly as they could. They took him back right away and let us know what was needed, what it would cost and how long it would take. They took such good care of my baby and I felt the price was reasonable. He needed a few staples to close the wound and antibiotics and pain relievers. We were on our way home within 2.5 hours of arriving. The staff was kind, caring and upfront about what he would need. Very glad we had this option when we needed it.

Cat was found not able to use back legs or use bathroom. We called about having to put him down…read more They wanted us to wait 2 days because they were too busy. We have been going there for over twenty years and have more than four dogs treated there their whole life. It has gotten more expensive and less available. Don't use their affiliate Town and Country because they are 10 times worth and outrageous pricing. Call another vet and saw them ASAP. They were kind and helped our beautiful cat have a non suffering life. Never again at Riner.

I've used them for many year, with dogs and cats. through all stages of life. They've always been…read morewonderful, and have never been disappointed. They are cost concious, and avoid unnecessary procedures (which helps the stress on the pets too). I can't say enough wonderful things.

Awesome staff and top notch veterinarians. I've been taking my dogs and cats there since I moved to…read moreVirginia 15 years ago. I've never been disappointed . Highly recommend !

This is long, however, worth reading…read more I want to start by saying everyone here is extremely friendly. We have taken multiple animals here over the years and always had pleasant experiences. That being said, whenever we are there and there is an issue, I never feel we get clear guidance on what to do. It almost always seems like it's a list of things we can do and let us choose rather than professional recommendations. Almost like, how much money are you willing to spend while you take shots at fixing this? This really came to a head here recently when I feel diagnosing our puppy with kidney disease was poorly handled and almost mishandled in my opinion which has resulted in a 1.5 year dog having stage three kidney failure. After years of only having one dog, we decided to finally get another and we went and got an 8 week old Dalmatian puppy. Immediately we realized that he would not stop drinking water (to the point he would throw up) and had more frequent than normal accidents in the house. When bringing this up, we were told that they could do a blood test, however, he is too young to have kidney issues and it is most likely a disorder that makes him obsessed with water and he will grow out of it. We continued to bring this up on every visit and were told to limit his water and he would grow out of it. Finally, when we came in and he was around 1.5 years old, they decided to do blood work and found out he was in stage 3 kidney failure. They recommended an ultrasound and sterile urine sample which we did. Based on the findings they said he should immediately be put on antibiotics because something they found points to a possible infection and we were prescribed over $100 in antibiotics. It was also determined his bladder wasn't normal size and things seen on the kidneys point to issues. We were told time is of the essence and we had to get him on the antibiotics. They said special kidney food was important but never made it seem urgent. If they had, they would have tried to send it home with us that day. A couple days later they called and let us know an infection was not an underlying issue. Honestly, it seriously felt like it was about the money and not properly treating our dog. They then sent a referral to go to Virginia Tech to see a specialist. Virginia Tech would not be able to get us in until 9/25. Months later. This is where I really start to get aggravated. They claim every second matters but recommend us to a place that can't get us in for months. Luckily my wife knows a veterinarian and they refer us to a Specialist who is in Vinton and was an Internist/Professor at VT for over 20 years. He got us in the following week. Why in the world would Roanoke Animal Hospital not have referred us to him? There is absolutely no way they didn't know about him. Unfortunately, he did confirm Stage 3 Kidney failure and gave us some recommendations. One thing he said was that no matter what, we have to let him drink as much water as he wants. If not, it can start to cause issues with his organs. Because we do not have bloodwork from when Pongo was a puppy, I have not clue if he has always been in Stage 3 Kidney failure. That being said, what if he WASN'T? What if they had recommended we do blood work and we found out what was going on early and immediately did stuff to slow down the progression? How much damage has limiting his water for 1.5 years at the direction of the Vet done? Now my family has to deal with the fact that the puppy we love might only be alive until he is 3 or so. The ball was dropped. And I hope this really makes Roanoke Animal Hospital rethink things and take a much more proactive approach to stuff. Nothing can fix this, however, I hope this prevents another family from having to deal with the same heartbreak.

I am writing this review with an extremely heavy heart. I have been taking my babies here for years…read moreand in the beginning(with Dr Krauss) they did a wonderful job but the care has steadily declined over the years with almost no contact with an actual Vet in the last couple of years. After taking my dog in and her getting a clean bill of health on June 8th on June 19th I had to take her back in for excessive bleeding in her mouth, thinking maybe she had an infected tooth we were given the crushing news that she had an aggressive tumor growing in her jaw. We were told of our few options, and we went home with a couple of prescriptions and agonized over what to do. After spending a day or two crying, having to watch my poor baby continuously bleeding from her mouth(at times heavily) we sadly made the decision to end her suffering. Wanting her to go peacefully, at home and in her own bed My husband spent days building her a box and digging a grave (in the rain) for her forever home. We went in on the 23rd and tried to make an appointment for June 26th but we were told they could not be here until June 27th so we spent a very emotional week waiting for what we hoped would be a peaceful transition but what we endured was an excruciating ordeal that I'm not sure we will ever recover from. After taking care of my baby for years and knowing her size and weight they neglected to bring enough tranquilizer to put her to sleep. She was terrified and when they tried to give it to her she started to get up and the vet just jabbed it into her, making her cry out in pain. Instead of maybe leaving the room to let her calm down they waited a few minutes and preceded to give her the next 2 shots as my husband held her, I had to look into those terrified eyes while they did this. The only words from the vet (Dr Knick) was "she's gone" and the young lady with her mumbled "sorry for your loss" as they walked out the door. I am sharing my story because I don't want anyone else to have to endure this. Maggie gave us almost 10 years of unconditional love and I had to watch her leave here in terror instead of peace and I don't know if we will ever get over that look in her eyes, she deserved so much better than that! Stephen and Kris Burgess

I have been taking my dogs and cats here for about 15 years. They are treated well and easy to work…read morethem in if they need to be seen quickly.

Wonderful staff! Very patient with me and my new puppy. Answered all my questions. Did not feel…read morerushed at all. Very clean facility.

The staff and doctors were friendly which is the only thing keeping it from one star but they…read morealways were trying to charge me for "mandatory" services and then wouldn't refill my dogs medicine without hundreds of dollars of labs that we had just done less than 3 months prior but they said it was necessary because it was a new year. I didn't have the money for their unnecessary tests so I asked if I could just get the refill and I would bring her in for labs the following week when I got paid. They said no and would refuse to help my dog. so I switched vets and realized how much of a rip off this place was.