Perfect station for southwest side of Palo Alto. We have had CERT/ESV events in the park behind the…read morestation. Very hard working group of FF's and welcoming to the community. Nice station!

Fire Chief Eric Nickel leads a department of 121 personnel (line, prevention and staff) and 7 fire…read morestations. Palo Alto Fire Department staff 6 Fire Engines, 1 Truck, and 3 Ambulances. Then during the months from July to October PAFD staff a wildland engine company at the Foothills Park Fire Station (#8) in response to the heightened wildfire dangers of the summer. PAFD is the EMS provider for both the City of Palo Alto and Stanford University including transport ambulance services.

Not only do these guys keep our community safe from fire and come to our aid when needed, they will…read morealso bring their fire trucks to block parties! They come to ours every year and they let the kids tour the truck and play with the water hoses. Fun for the whole family!

Recently, a fire fighter walked into my small business and declared that we are now considered a…read morelevel 1 facility, which mean they want us to pay $700 per year. We do not store any large chemicals, but when I asked them what is the point of that $700, they told me that it was to "regulate" something. When I pushed them on how, they just said it was to regulate chemicals we have. Sounds more like a money grab. Not a good look for the city to send fire fighters around town just to generate revenue. I'm guessing underfunded pensions? I remember when fire fighters were in the business of protecting public safety, not shaking up local businesses for money. Kind of reminds me of when a gang member walks into an immigrant's small business and demands protection money.

Endless thanks and the highest of praise to the incredible crews who helped the elderly and…read moredisabled residents of 165 Forest Avenue. Condominium complex when the elevators went down. These incredibly skilled and compassionate professionals went FAR out of their way to ensure the safety of a 90, 92 and 87 year old over the course of 48 hours even though it was NOT their job. The fire department is often there when no one else is to take on the hardest jobs, even when it isn't in their job description and we appreciate it more than you know. They don't complain, they don't grumble, they just get on with it. True professionals. I can't thank them enough for literally saving the dad, and ultimately saving my dad's life.

This is the greatest story ever told. A few weeks ago my bike was stolen from the caltrain station…read moreand I had given up hope. I did not even file a police report. I figured that the odds of ever getting it back were pretty slim, and we are all busy people so whatever, right? Fast forward to last week. I am cruising craigslist looking for a good deal on a used bike. What do I see? Why, it is the exact make, model and color of my old bike, being sold in Mountain View, half a mile from the caltrain station! Hmmmm.. So a few emails to the seller later I have enough information to firm up my suspicion that it is my bike. A. Cash Only B. He doesn't know basic details about the bike C. "meet me on the corner of X and Y and I'll come out with the bike" Riiiiight. So here is where the Mountain View PD come in. I stroll into the station at 5pm. I tell the Mountain View PD that I'm meeting this guy at 7:20 and it would just be cool if an officer can come with and check the serial number with me. I'm really not expecting them to drop everything they are doing or anything, just if they have someone free for a few minutes. What happens? I get a complete sting operation organized in under 1 hour involving a squad car, an officer in the station orchestrating the whole thing and at least two undercover cops on the street making it all happen. Two hours later, I am the happiest guy in the world with my bike returned to me. The thieves even cleaned up the bike to sell it! This is quite literally the best police response anyone could have asked for. I mean, I guess they could have gotten my bike back and then took me for a ride on the space shuttle. That would have been cooler, but there is no Yelp in space so nobody would have known about it. I want to give 100 stars to the mountain view police but this crazy website only goes up to 5.

I live in a multi-unit complex in Mountain View. Parking is always in high demand in this complex,…read moreespecially since virtually all of the private roads through the complex are fire lanes, and therefore not available for parking. One of the residents, though, continually parks in the fire lane, blicking not only access for emergency vehicles, but also blocking several of his neighbors valid assigned parking spots in the process. Various parties have called the police repeatedly about these fire lane violations, but they have refused to enforce the law, telling the complaining residents (who's cars were now trapped in their parking spots) that they are being "nit-picky". We have gone so far as to have representatives of the complex contact the head of the traffic division of the Mountain View Police Department (Sergeant Arbarillo). Their initial inquiry was whether the complex needed to paint the curbs in order to have the police department enforce the fire lanes (we have signs, but not painted curbs). We were okay with having to paint the curbs, if that was what we had to do (even though the statute does not require painted curbs, just an appropriate number of prominent signs), we just wanted to know as the complex was going to redo the surfaces of our streets and parking areas, and painting the curbs then would be cheaper and more convenient than having a special contract drawn up just for the painting of the curbs. Seargeant Arbarillo assured us our complex that the signs designating the fire lanes on our complex were adequate and that we did not need to paint the curbs (the complex also confirmed this with the Mtn View Fire Department). Since that time. this resident has continued to park in the firelane, residents have continued to call the police (as we were instructed to do by Sergeant Arbarillo), but the police have still not done anything (we do not expect them to tow - they have said they wouldn't tow, but we would like them to ticket the offender, or at least warn him to stop parking illegally). Now Sergeant Arbarillo has told us that they will not enforce the fire lanes since our curbs are not painted, completely reversing himself from when we asked him before. Now that our streets and parking have already been re-done, it will cost significantly more to paint the curbs than if we had just done it while we were also doing the re-surfacing (and related painting). According to the California motor vehicle code, Division 11, Chapter 9, Section 22500.1: "[a fire lane] shall be indicated (1) by a sign posted immediately adjacent to, and visible from, the designated place clearly stating in letters not less than one inch in height that the place is a fire lane, (2) by outlining or painting the place in red and, in contrasting color, marking the place with the words "FIRE LANE", which are clearly visible from a vehicle, OR (3) by a red curb or red paint on the edge of the roadway upon which is clearly marked the words "FIRE LANE". " According to the City of Mountain View website, the police are responsible for enforcing fire lanes on private property: http://www.ci.mtnview.ca.us/city_hall/police/traffic/parking_n_towing.asp "Private Property Parking Generally, restriction of parking on private property is the responsibility of the property owner. Exceptions that MVPD enforces are handicapped and FIRE-LANE REGULATIONS." The Mtn View Police need to learn their own policies as well as the laws we are paying them to enforce.

That poor service, they're inadequate unprofessional and firepower came to the library so you go…read morelibrary and I was suffering a brand hemorrhage I have a brain confusion and all he said without even checking my vitals was you shouldn't disturb 911! I'm even thinking about possibly taking them to court

I would just like to give a big thank you to the gentleman who helped me get through my anxiety…read moreattack. I can't remember their names but I am grateful for people like you. God bless and happy holidays

Great fire Dept and always there when needed. Thanks Guys!!…read moreSharing a moment with Bob Stutz retired Fire Commissioner 94yrs old a time piece !