I am heartbroken and truly disgusted by the way this facility is treating my mother and other residents. When we chose this place, we thought we were investing in a loving, safe environment where my mother could live out her golden years healthy, happy, and cared for. At nearly $100,000 a year, we expected nothing less than dignity, comfort, and quality. Sadly, that isn't happening.
Recently, I was shocked to learn what has been happening with meals. Since a new staff member took over in the kitchen, my mother and others are being served substandard food that is nowhere near acceptable. For breakfast, residents don't even get butter for their toast anymore. Instead of coffee and juice, they are given watery, powdered iced tea. What they call a "meal" is appalling--something like a single teaspoon of eggs. It's absolutely unacceptable.
When families like mine put our trust--and our hard-earned money--into a facility like this, it comes with the expectation that our loved ones will be cared for with compassion and respect. Instead, I see my mother unhappy, deprived, and even losing weight. That is devastating to witness. If something as basic as food is being compromised, it makes me fear what else might be going on behind closed doors.
Elder care is supposed to be about dignity and humanity. It is one of the highest responsibilities in our society--to care for those who can no longer fully care for themselves. To treat vulnerable people this way is not just shameful, it borders on abusive.
My mother, and every resident in this facility, deserves far better. Families make enormous sacrifices to provide comfort and security for their loved ones here. What is currently happening is despicable, and it needs to change. read more
