Saw a shirt in the window the night before I wanted to buy for my stepdaughter. Came back the next…read moreday at 11:15, but the shop was still closed even though window hours said they open at 11. That probably should have been a clue about the type of service they provide. I came back an hour later to try to get the shirt. The store was 100% EMPTY except for the guy behind the counter. Politely asked if he minded me taking my mask off while no one else was there because I have a documented medical condition (legally exempt from the mandate) that makes it hard for me to breathe. From across the store, he told me no. I tried to explain to him I legitimately have a condition and medical documentation I could show him and that I put the mask back on if anyone else comes into the store. He told me to keep the mask on or get out. He didn't give me a reason for why he had a problem. He didn't offer me an alternative, he just was rude. Then, as I left, he sarcastically yelled out for me to "have a nice day". I've made the same request at other stores, and have NEVER been denied because I only ask when there are no other customers in the store. I even openly disclose my condition instead of just saying I'm exempt because I want them to know I'm not just trying to break the rules. It wasn't because it was an "Asheville thing" because three other stores were OK with it as long as no one else was around. I don't go in trying to cause problems. I don't try to make a statement. I just try to give my business to local shops who are willing to work with me and my disability. Once I stopped crying and shaking from the unexpected confrontation, I took my money to another store. One who helped me out instead of being intolerant and hateful. So, if you want to give your business to a place with staff who bullied a woman with an incurable disease when there was absolutely no reason to be a jerk, they may have stuff worth buying. But hey, I probably gave him a chance to brag to people how he got to throw an anti-masker out of the store. Glad one of us got something positive out of exchange.

First off, this is the best smoke shop I have ever been to. My wife and I stopped by while on a…read moreroad trip. We were helped by a dark haired gentleman who was incredibly friendly and super knowledgeable. He was able to answer every question I had for him, and he offered me some suggestions based on what I had mentioned while talking to him and ended up with a perfect glass piece for me and some legal CBD concentrate. We also left with an awesome dragon incense holder. Pair the great selection with the incredible customer service and you have a recipe for the best shop I've visited to date.

I had rotator cuff surgery in July 2025. I was having a difficult time sleeping post surgery and…read morethe meds I was prescribed left me lethargic during the day and didn't do much to improve my nocturnal rest. I consulted with the staff at Franny's WAVL location and they set me up with one of their products. Worked like a charm nearly immediately. Staff is knowledgeable and demonstrates effective listening. Recommended.

Very friendly and knowledgeable. Has a great selection of products and their prices are very…read morereasonable.

Tyler helped us and he was very knowledgeable and the store was extremely clean, and Tyler was…read morecompletely professional. We would definitely come back for all of our needs.

Dylan was amazing!!! Got us going with the good shtuff, had a long night with a bad restaurant and…read morethey definetly made our night better.

My husband said the selection was nice. All the cigars are hand rolled with their own tobacco…read more The extremely knowledgeable staff were very helpful. Mario provided some good recommendations. My husband bought the Churchill and Robusta.

I happen to stop by the shop while visiting the city. They only sell their own cigars that are made…read morein the Dominican Republic for the last 31 years. I chose a Connecticut cigar because I just wanted a mild morning cigar to smoke. The service was very friendly and knowledgeable. I sat down in their sitting area to smoke my cigar and it was very comfortable. They don't sell any beverages so you need to bring your own. The air handling system work works very well. I highly recommend this place if you're in the area of downtown and want a quick cigar.

Friendly and knowledgeable staff. Awesome prices and wide selection of products! Fun fact they are…read moreBrevard's very first smoke shop!

DO NOT go to this location. "Management" fires good employees to keep bad ones. Some guy that…read moreworks there followed me around the store constantly talking and getting too close. At one point I did fear for my personal safety!!! I think they make up reasons to fire people. I will NEVER go there again, there are plenty more CBD shops in Brevard with better employees and better offerings.

Great staff, great lounge. 10/10 would recommend. Well informed, friendly and knowledgeable.read more

Good atmosphere. Great idea creating a lounge community. Nice staff, very knowledgeable and helpful.read more

I have tried a few different CBD oil brands including Charlotte's Web in order to help my child…read morewith anxiety and myself for sleep issues. Nothing we have tried has made any tangible difference. I saw the sign for Liquefy pop up next to one of our favorite places to eat and decided to at least check it out. I went in skeptical, but the owner was very helpful. He explained how they use organic hops, do CO2 extraction in small batches and allowed us to sample a few varieties. Within 15 mins I felt the calming effect. I tell everyone I know about this company and their product, because it is just that good. They are proud of their offering as they should be. I encourage you to check them out. They are friendly, helpful and will be happy to answer any questions or concerns you may have.