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    Mountain Memorial Services

    5.0 (1 review)

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    3 years ago

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    The Springs Funeral Services - NORTH

    The Springs Funeral Services - NORTH

    (6 reviews)

    I was very disappointed with the service my sister-in-law received in planning the funeral for her…read morehusband (my youngest brother). As a grieving widow, there was no compassion. The level of service was minimum. When it came to the actual date of the funeral and honor guard - Tina wasn't able to confirm anything. My sister-in-law ended up doing all the leg work to make the funeral and honor guard happen. My sister-in-law requested for his wedding ring to be returned to her and Tina said they tried but couldn't get it off. "I think he wants to keep it." Luckily, they were able to give her his ring the day of the funeral. The lack of communication was appalling. Tina was terrible about returning phone calls. I guess the one thing she did well was run her credit card. I would strongly advise you to look elsewhere.

    42 days. This is how long it took my grandmother to get cremated which, according to Tom at the…read moreSprings Funeral Services, is their norm and the industry standard. We know this to be untrue as we have had two other deaths in the family during this time and they each only took 4 days-at different funeral homes. After the third week, we tried to contact Tom and had to leave 5 messages over the course of another 3 weeks before attempting to go up the chain of command for answers. One of the reasons we were trying to get ahold of Tom was that the obituary we submitted was incorrect on their website. I was told that Tom was the only one who could help me because he was the funeral director, therefore, I haven't been able to share the obituary with family. My husband got ahold of Tom's boss, Tina, who said that they were still waiting for signatures to do the cremation-which had already been submitted and verified by Tom on February 9th. Tina promised to call back and never did-when we finally called her back she was scoffing, and irritated by having to listen to our concerns. She ensured grandma would be cremated the next day and would call us back the next day with confirmation. Her boss, Michael Long, was supposed to contact me regarding this nightmare. 5 more days passed, and I had to call back, yet again, and spoke to Denise, the only person who seemed helpful and compassionate about our situation. She was able to verify that grandma had finally been cremated. I had to make an appointment with Tom to pick her up. Tom basically said that he never received our numerous messages and would not have called us back anyway because he only promised two calls-"death certificate ready" and "cremated remains ready". Tom said that he couldn't find the original obituary that was submitted and that we should have been ok with idea of grandma being in a refrigerator for 5 weeks because, again, in Toms words, it's industry standard to take 5 weeks. I am completely disgusted and disappointed with the negligence that my grandmother received with this place. This has put a stain on my memory associated with our already devastating loss. The Springs Funeral Service has not shown the compassion, and professionalism that their website has stated. From what we have been shown, the business model consists of lack of communication, marginalization, and no accountability what-so-ever. And to Tom-the extremely rude, inappropriate, and narcissistic comment that you made about my grandfather, who you were supposed to be friendly with, shame on you. I'm sure that even if upper-leadership, as you suggest, validates that the practices executed here are normal, would certainly, I hope, disagree with your opinion on that. The main reason I am writing this review is so that people know that in Toms words-"if you would like to use, or recommend the Springs Funeral Services, it will take at least 5 weeks".

    Mountain Memorial Services - funeralservices - Updated May 2026

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