The Springs Funeral Service was a bit of a mixed bag. I used them for both of my parents services…read moreand burials. Professional and direct. We did interface with Claudia, who was great. The makeup on my dad wasn't ideal. The facial makeup went well into his hairline, and onto his hair, and looked quite odd. My moms makeup was fine, but I did mention to Claudia ahead of time that I didn't want makeup on her hair. She agreed and said that my dad's makeup going into his hair wasn't great. Good follow-up from Claudia after the services. Nice professional presentation of the caskets and flowers.

Alexandria and other staff from Springs Funeral Home did a great job with arrangements after my…read morefather passed recently, HIGHLY RECOMMEND!!!!

After using this Funeral Home for the second time in 12 years, I can't express how grateful I am…read morefor their exceptional service. Going through the loss of a loved-one is never easy. But Johnson-Romero Family Funeral home made the whole process easier for me both times. Their level of expertise in handling all of the coordination, communication of the funeral planning was outstanding.

From my first call until the final touches of my mom's passing this husband and wife duo were…read moreamazing. It started with the first phone call where John was more than helpful. My mother had not yet passed and he was able to guide me in services that didn't even pertain to funeral. He made me feel extremely at ease during one of the hardest times of my life. When my mother pass, they showed up with a loving heart and took care of my mother in such a respectful way. Then when it came time to deal with the logistics of everything, they handled us with care and compassion and made things as easy for us as possible. I f you're looking for a funeral home who's dedicated to family, this would be the place. thank you guys for all your hard work.

I was very disappointed with the service my sister-in-law received in planning the funeral for her…read morehusband (my youngest brother). As a grieving widow, there was no compassion. The level of service was minimum. When it came to the actual date of the funeral and honor guard - Tina wasn't able to confirm anything. My sister-in-law ended up doing all the leg work to make the funeral and honor guard happen. My sister-in-law requested for his wedding ring to be returned to her and Tina said they tried but couldn't get it off. "I think he wants to keep it." Luckily, they were able to give her his ring the day of the funeral. The lack of communication was appalling. Tina was terrible about returning phone calls. I guess the one thing she did well was run her credit card. I would strongly advise you to look elsewhere.

42 days. This is how long it took my grandmother to get cremated which, according to Tom at the…read moreSprings Funeral Services, is their norm and the industry standard. We know this to be untrue as we have had two other deaths in the family during this time and they each only took 4 days-at different funeral homes. After the third week, we tried to contact Tom and had to leave 5 messages over the course of another 3 weeks before attempting to go up the chain of command for answers. One of the reasons we were trying to get ahold of Tom was that the obituary we submitted was incorrect on their website. I was told that Tom was the only one who could help me because he was the funeral director, therefore, I haven't been able to share the obituary with family. My husband got ahold of Tom's boss, Tina, who said that they were still waiting for signatures to do the cremation-which had already been submitted and verified by Tom on February 9th. Tina promised to call back and never did-when we finally called her back she was scoffing, and irritated by having to listen to our concerns. She ensured grandma would be cremated the next day and would call us back the next day with confirmation. Her boss, Michael Long, was supposed to contact me regarding this nightmare. 5 more days passed, and I had to call back, yet again, and spoke to Denise, the only person who seemed helpful and compassionate about our situation. She was able to verify that grandma had finally been cremated. I had to make an appointment with Tom to pick her up. Tom basically said that he never received our numerous messages and would not have called us back anyway because he only promised two calls-"death certificate ready" and "cremated remains ready". Tom said that he couldn't find the original obituary that was submitted and that we should have been ok with idea of grandma being in a refrigerator for 5 weeks because, again, in Toms words, it's industry standard to take 5 weeks. I am completely disgusted and disappointed with the negligence that my grandmother received with this place. This has put a stain on my memory associated with our already devastating loss. The Springs Funeral Service has not shown the compassion, and professionalism that their website has stated. From what we have been shown, the business model consists of lack of communication, marginalization, and no accountability what-so-ever. And to Tom-the extremely rude, inappropriate, and narcissistic comment that you made about my grandfather, who you were supposed to be friendly with, shame on you. I'm sure that even if upper-leadership, as you suggest, validates that the practices executed here are normal, would certainly, I hope, disagree with your opinion on that. The main reason I am writing this review is so that people know that in Toms words-"if you would like to use, or recommend the Springs Funeral Services, it will take at least 5 weeks".

Horrible place -don't chance your loved one's memorial service to them! Mic didn't work, and only…read morehalfway through service did an employee bother to bring a new one (likely after by demand of family members). Two horrible lamps were placed carelessly in the front next to the podium blocking the view of the speaker on both sides of the room, which included family members. One explanation may be that the funeral "director" was seen sound asleep in a chair more often than awake. Seriously - do NOT use this place. I felt horrible for the family. Spare yourselves.

Everyone was extremely kind and did their best to make the process as easy and smooth as possible…read more Especially Tanya. She worked with us to get everything arranged, had excellent advice, and was very caring for me and my family during a difficult time. I am very grateful for the service we received. I would recommend to anyone seeking funeral services.

We unexpectedly loss my brother. We contacted Gina and in the first conversation she immediately…read moreput us at ease and treated us like family. She and her staff held our hands and guided us through this stressful process. Hoy-Baker thank you so much for your patients and kindness. We are beyond grateful. The Bell Family

Overall I appreciate their efforts but there were a few major issues that raised concerns…read more 1. Miss Gina has her daughter making the obituaries and when I was directed to her to make design changes, the daughter was not very accommodating or understanding. She came off as irritated by my request and did not put any effort to assist me with my concerns which resulted in me creating my dad's obituaries from scratch myself. The design she came up with seemed really last minute thrown together because she uses Microsoft Word to design which throws off the entire appearance. Despite this frustrating process, and interaction, I will say, Miss Gina assisted me with cutting down the cost of printing my own obituaries, which I was extremely thankful for. 2. Unfortunately they lack follow through. I reached out to her September 12 to check the status of my dad's certified death certificates and she responded that it was still pending at that time. She said that she would reach back out to me but never did. I reached back out to her on September 21st and she completely forgot to look into my dad's death certificates. I reached out to her again the following Monday and apparently the vital records office was not open. I reached out Tuesday, September 29 to the city examiner's office and they informed me that his certificates had been ready since September 9th. Even after discovering this on the 29th, it wasn't until After 2 o'clock in the afternoon that I called her after waiting to see if she was going to contact me that she finally said that she had the certificates and I could come pick them up. This delay has been detrimental because I needed these documents in order to get access to my dad's apartment and it's severely prolonged the process of closing out all of his final affairs. 3. My dad was never added to their website obituary announcements, which was a part of the any basic service at any funeral home. I ended up creating my own announcement in Canva similarly to how I made my own obituaries and sent it out to family and friends. Again, overall, Miss Gina and her team at the Home were supportive during my grief, but they could use some tightening up and improved professionalism. I wasn't sure if the unprofessionalism was because they knew me as a family friend, but if I were an outside patron, I would not be pleased with their service.