What can I say? They ripped me off. I asked if a 4Runner I was interested in was available. I…read moreasked if my deposit was refundable. My wife was interested in a another car, and we weren't sure. He said yes, refundable; i'd get my money back. This happened. This isn't "my side of the story." So, of course, now they say its non-refundable. His boss Chris calls me. LAUGHS at me. Left multiple messages with Adam Barnett. Crickets, so far. I called JC back. "Don't you ever F$&*&# call me again?" Who is the client? The potential client. I never in all my life. I never thought a real dealership would do this. Even IF it was a mistake on my part, which it wasn't.

Owned by the same people as the Ford dealership. Ford dealership is uninformed and out to take…read moreadvantage of you any way they can. please avoid all Russell Barnett brands. They bait and switched me. Negotiated one price and then changed the price after I got in the store. cannot be trusted.

Just to search inventory they want name,email and phone number. I put info in a few months ago, now…read moreit's non stop emails ,I have blocked and put them in spam now it's calls on my phone. I guess car sells are down by their actions. This is why you need a vpn ,they must be selling personal emails, mine is already on dark web from companies like this dealer always trying to pressure you. I tried to look again today at inventory and between personal emails and them blocking me because I rejected all cookies ,makes me wonder about them

Well I must tell ALCON that Russell Barnett Chrysler Doge Jeep in Winchester, TN (931.967.9000) was…read morewonderful to work with. We ordered a 2021 Wrangler custom build via the phone and could not have been happier with the process. Their pricing was better than anyone and they did not try and upsale you at everyturn. Only time we had to go out there was to pick it up! If I ever decide to buy another one, I'll do it with them again.

Speak with Chris Burton sale consultant, I have purchased many cars before but I took the reviews…read morefrom here at yelp and Chris is one of the reasons they must have a 5 of 5 stars. He is a very trustworthy and very knowledgeable sales consultant, he is a very professional to work with. The entire process of purchasing my 2024 F-350 was so easy and very pleasant no games no gimmicks here the entire staff was awesome. I highly recommend this dealership and specially Chris Burton Thank you so much Chris and will be back for another purchase for my Son soon

We absolutely love their service department! Mike and his team are honest, friendly and…read moreprofessional. We have taken a couple of our vehicles there for servicing and always leave happy. We even took my classic car in to have the A/C system checked out. My father had installed it, but it wasn't connected before his passing. So we left it to Mike and his crew and they handled it! We won't go anywhere else!

Liars!! Complete and utter liars! They have this really fancy, "user friendly" website that lists…read moreall of their inventory and even allows you to calculate your car payments!! Sounds almost too good to be true?? That's because it is! What they do not tell you, is that not only is their inventory not guaranteed to be in stock, but their car payments are vastly different then what is advertised on their website! So an eight year old basic run of the mill Dodge Ram work truck went from being $20,000 at roughly $350 a month, to being almost $30,000 at well over $500 a month!! " It's our websites fault"! Then for God sakes!! Fix it!! This place needs to be shut down and the owner needs to be in prison for fraud and false advertising! Negative infinite stars!

Great experience there. Ryan was the guy that handled the sale of the 2014 Mustang convertible I…read morebought. Very friendly and found a much better % rate than the credit union I am a member at. Thanks again Ryan. Now top down and cruising the roads.

Russell Barnett Ford has the most skilled and honest dealer service center that I have experienced…read morein my sixty years of owning cars. Chris Mantooth, the service manager, has gone out of his way on several occasions to save me money on a repair. Dealerships are infamous for charging outrageous prices for labor and parts, but Russell Barnett is one of the rare exceptions. Phil White

They could stop lying and trying to upsell unneeded service. I scheduled for an oil change and…read morealignment. They tried to tack on rear brakes, serpitine belt and a coolant flush. With fords history of coolant intrusion and piss poor transmissions not going to happen. I'm looking for a different dealer. I have ZERO trust in these guys.

Had a vehicle purchased there towed there after the engine was covered with transmission fluid…read more They have had the vehicle 4 days and have yet to "look at it". They placed me on hold for over 30 minutes and seemed angry that I had called to check on progress.

From the owner: Gentry Chevrolet Buick GMC is located just 20 minutes from downtown Chattanooga in South Pittsburg,…read moreTennessee. GENTRY is a family owned and operated business that was founded in 1932. We have and never will charge a "doc" fee to our customers. Why should you drive to South Pittsburg, Tennessee... "To save money...that's why!" Visit GENTRY Chevrolet Buick GMC and help us celebrate our 80th Anniversary! Thank you, Chattanooga and the surrounding area for your customer loyalty for 80 years! GENTRY Chevrolet Buick GMC is where you will find down to earth people, down to earth prices... right down they road!

Great service. Great experience. Treated like family. And love my Land Cruiser! From the initial…read morepurchase through follow on service experiences, A+.

Sales personnel are unprofessional and not willing to help. If they don't know the answer, they…read morewill blow you off and say they will call you, then ghost you. I went to another toyota dealership and got the help i needed quickly, and with good hospitality. Go somewhere else with your hard earned money and better respect for your time.

I called Gentry's Service department and asked about getting a safety recall performed on my car…read more They said no problem and asked how long before I could come in. I said in an hour to hour and a half. So I drove there and when in and started getting Signed in and was told that they couldn't get me in after informing me on the phone that it would be no problem. They advertise fast and friendly service but it isn't. I will spend the time now to go to another dealership that actually has fast and friendly service.