Owned by the same people as the Ford dealership. Ford dealership is uninformed and out to take…read moreadvantage of you any way they can. please avoid all Russell Barnett brands. They bait and switched me. Negotiated one price and then changed the price after I got in the store. cannot be trusted.

My husband and I are stunned at how amazing this buying experience was. We were in and out with a…read morenew car in one hour! That includes test driving, getting the estimate on our trade in, negotiation, and all paperwork. They also beat other dealerships on the trade in value right out of the gate. There were no pushy sales tactics and everything was completely above board. We have bought several cars over the years and will never buy anywhere else after this. Special thanks to Chris, the sales manager, and Andrew, our wonderful salesman. We never dreamed buying a car could be like this!

Just to search inventory they want name,email and phone number. I put info in a few months ago, now…read moreit's non stop emails ,I have blocked and put them in spam now it's calls on my phone. I guess car sells are down by their actions. This is why you need a vpn ,they must be selling personal emails, mine is already on dark web from companies like this dealer always trying to pressure you. I tried to look again today at inventory and between personal emails and them blocking me because I rejected all cookies ,makes me wonder about them

Well I must tell ALCON that Russell Barnett Chrysler Doge Jeep in Winchester, TN (931.967.9000) was…read morewonderful to work with. We ordered a 2021 Wrangler custom build via the phone and could not have been happier with the process. Their pricing was better than anyone and they did not try and upsale you at everyturn. Only time we had to go out there was to pick it up! If I ever decide to buy another one, I'll do it with them again.

We absolutely love their service department! Mike and his team are honest, friendly and…read moreprofessional. We have taken a couple of our vehicles there for servicing and always leave happy. We even took my classic car in to have the A/C system checked out. My father had installed it, but it wasn't connected before his passing. So we left it to Mike and his crew and they handled it! We won't go anywhere else!

Speak with Chris Burton sale consultant, I have purchased many cars before but I took the reviews…read morefrom here at yelp and Chris is one of the reasons they must have a 5 of 5 stars. He is a very trustworthy and very knowledgeable sales consultant, he is a very professional to work with. The entire process of purchasing my 2024 F-350 was so easy and very pleasant no games no gimmicks here the entire staff was awesome. I highly recommend this dealership and specially Chris Burton Thank you so much Chris and will be back for another purchase for my Son soon

Liars!! Complete and utter liars! They have this really fancy, "user friendly" website that lists…read moreall of their inventory and even allows you to calculate your car payments!! Sounds almost too good to be true?? That's because it is! What they do not tell you, is that not only is their inventory not guaranteed to be in stock, but their car payments are vastly different then what is advertised on their website! So an eight year old basic run of the mill Dodge Ram work truck went from being $20,000 at roughly $350 a month, to being almost $30,000 at well over $500 a month!! " It's our websites fault"! Then for God sakes!! Fix it!! This place needs to be shut down and the owner needs to be in prison for fraud and false advertising! Negative infinite stars!

Great experience there. Ryan was the guy that handled the sale of the 2014 Mustang convertible I…read morebought. Very friendly and found a much better % rate than the credit union I am a member at. Thanks again Ryan. Now top down and cruising the roads.

Great help from sales staff, no pressure, willing to listen and deal. Very friendly and courteous.read more

Bad actors in this dealership. Salesperson #1( JC) negotiated one price to get you in the door…read more After you are onsite they will bait an switch you and charge you more than you negotiated. Do not ask for two key fobs for a Ford at this Ford dealership they will not be able to afford to provide that to their customers. Called back later to talk to salesperson#2 (Bob), told me over the phone he went to his manager and price was firmly 3K more than the price listed online. When told that was higher than the price online questioned what website I was looking at. It was their website. Without dicuss with the manager to clarify he then said the price online was firm. Obviously had no idea what the price was on his vehicle. Very unprofessional, will treat you as a problem/piggybank and not a customer. Do not recommend

Had a vehicle purchased there towed there after the engine was covered with transmission fluid…read more They have had the vehicle 4 days and have yet to "look at it". They placed me on hold for over 30 minutes and seemed angry that I had called to check on progress.

From the owner: Gentry Chevrolet Buick GMC is located just 20 minutes from downtown Chattanooga in South Pittsburg,…read moreTennessee. GENTRY is a family owned and operated business that was founded in 1932. We have and never will charge a "doc" fee to our customers. Why should you drive to South Pittsburg, Tennessee... "To save money...that's why!" Visit GENTRY Chevrolet Buick GMC and help us celebrate our 80th Anniversary! Thank you, Chattanooga and the surrounding area for your customer loyalty for 80 years! GENTRY Chevrolet Buick GMC is where you will find down to earth people, down to earth prices... right down they road!

John Roberts service is terrible! I purchased a new $80k truck from them a few months ago and they…read morehave performed the 5k tire rotate and the 10k mile oil and tire service yesterday. Because they failed to align the mew truck properly 3 out of the 4 tires need to be replaced and they want $1300 for there errors. In fact they sent me out the door with a very dangerous tire showing the belts through the sidewall. Upon return today they would not stand behind their work and showed their true crooked nature. Stay away from these unprofessional shysters.

Great experience buying my Rav4 here! Caleb and Dan were very helpful answering questions and…read moreworking with us throughout the process.

I called Gentry's Service department and asked about getting a safety recall performed on my car…read more They said no problem and asked how long before I could come in. I said in an hour to hour and a half. So I drove there and when in and started getting Signed in and was told that they couldn't get me in after informing me on the phone that it would be no problem. They advertise fast and friendly service but it isn't. I will spend the time now to go to another dealership that actually has fast and friendly service.