I have been at this health centre along with my wife for around a year and I will be changing, but it is the consistent appalling service that has prompted me to come here and write a review. Firstly the reception staff are extremely rude, they somehow have the idea that they can talk to people as they please, be abrupt and unpleasant and just down right rude. The certainly do not have patient care on their agendas. In fact their agendas seem to centre around stopping you making an appointment or stopping you from speaking to or seeing a GP, and generally just being difficult. And I dont know why they insist on asking you what the problem is. Does anyone want to discuss their illness with a receptionist??? I dont think so. The waiting times here are ridiculous, sometimes up to two weeks for an appointment, they seem to get prescriptions wrong and didnt even tell my wife (who has a long term illness) that she could save money by getting a prescription card. A year later this has come from someone in boots of all places who recognised that she is getting 4 prescriptions per month and could have saved herself a lot of money. The doctors are not any better, arrogant and rude(especially the Scottish guy who I have also heard from friends was the reason they left the health centre) and they all seem to be more concerned with money than patient care. Is this what the NHS has come to? We all knew it was bad but this is beyond the joke really. These doctors treat us like a nuisance when we PAY for their services, I work hard and pay a lot of tax and NI and I expect better treatment. I wrote one complaint letter to the practice manager and didnt even receive a reply so this time my complaints will be lodged with Devon PCT. read more

My family and I have been registered with The Mount Pleasant Health Centre Surgery for almost 30 years. Normally I'm not too keen on Doctor's appointments, and If an appointment is made for me it has to be serious or an emergency. December 2011 I visited Dr. David Russell re' Immunisation for my place of work. Whilst I was in his office and as a routine practice he took my blood pressure. Doctor discovered the B.P. to be unsually high causing him to take Immediate action thereby saving my life. Dr. David Russell was on my case and seemed to be totally dedicated to my recovery, he would ring me regularly for updates as to how I was keeping, he would text me every time I had a blood test with the results. When Dr. Russell was not available the other Doctor's were just as brilliant. On one occasion my wife took me to the Mt. Pleasant Health Centre because I was not well. Whilst I was in the car in the car park the Doctor came to me checked me over and sent me straight to the Hospital. In the last 15 months (in particular), I can't believe how well I had and am being looked after and just want to express my sincere gratitude and thanks to Doctor David Russell, all the other Doctors and the Receptionist for their kindness and patience. A BIG THANK YOU TO DR. RUSSELL, THE DOCTORS AND STAFF AT MT. PLEASANT HEALTH CENTRE. YOU ARE THE ACE TEAM. BASIL PARKES read more