We've worked with Mougin Roofing over the past year, and I want to be fair: the actual quality of the roofing work they performed was acceptable. Unfortunately, our experience with communication, scheduling, and professionalism was extremely frustrating.
The owner, Josh, was consistently difficult to reach. Phone calls and text messages frequently went unanswered, and he repeatedly committed to dates and times for work only to not show up and provide no update.
The most disappointing part involved a roof repair over our nursery. My wife is due to deliver our baby in three weeks, and Josh was aware that we were trying to complete this repair so we could finally set the room up. For roughly six weeks, we were told the repair would be handled "soon," but communication became increasingly inconsistent and unreliable.
About a week ago, I finally got in touch with Josh directly, and he committed to coming to our house either yesterday or today to complete the work. Yesterday came and went with no arrival, no call, and no response to multiple messages asking for an update. This morning, after additional unanswered calls and texts, I finally reached him, only to be told flatly that he was too busy and would not be coming after all.
What made the situation worse was that when I expressed frustration about the repeated cancellations, lack of communication, and the stress this was causing my pregnant wife, Josh became defensive and upset with me rather than acknowledging the issue.
I understand good roofers are busy right now, and I understand schedules change. But repeatedly making commitments, disappearing, ignoring communication, and leaving customers hanging for weeks at a time is unprofessional and unnecessarily stressful. Based on our experience, I cannot recommend Mougin Roofing from a customer service or reliability standpoint. read more