After a very bad experience at the Gun Barrel City location, I have to give a major shoutout to the…read moreteam here in Kaufman. Straightened out the issues left/made by their counterparts and got me taken care of in a flash. Thank you Alyssa and the rest of the team here!

I was greeted by 3 employees and asked for help with windshield wipers. James immediately said he…read morecould help me. He retrieved the wipers from the shelf, rang me up and said he would put them on my car for me. So nice that he offered. I tried to tip him but he refused. He was so kind, efficient and easy to work with. GREAT customer service!! We need more people like James.

Customer service is definitely not it here,I was trying to call to see if a part was available and…read moreno one picked up for about 10 minutes of trying,Autozone it is!!

This Autozone saved our day!! We're an hour away from our home and would have been stranded had the…read morestaff here not gone above and beyond in their service! Special shoutout to Nathan, who was so helpful and knowledgeable!! Would recommend this location to any and everyone!

Just wanted to give a shout out to Robert Wright 201 at the Service Dept. I travelled from…read moreTennessee to be with my daughter who is on Hospice. My car leaked oil the whole way and I kept having to add oil. I went to the Service Dept at Paul Murrey Ford. Mr. Wright was told of my dilemma. He quickly got me in, ck'd everything, advised what to do when I got home, and changed my oil and filter. He fixed my issue and it is running fine and no oil leaks. He went above and beyond to make sure I was fixed and back to my daughter. Thank you, Mr. Wright!!

As always I got fast, friendly and most of all thorough service. Taking a trip to the mountains…read moreand preparing for extreme conditions and I trust Mitch and the guys to make sure I get there and back.. They are the best.

Read the reviews before shopping here. On 11/20/2025, I purchased a 2017 Tahoe from this company…read morethat I found on cargurus.com and still have not received it, because of different repairs that were uncovered after I signed. I get different timelines on when it is to be delivered. Today is 12/11/25 and it's been nearly 3 weeks. I do not recommend this company.

Beware of Brinson Chevrolet. In September of 2024 I purchased a brand-new Chevy 2500 diesel truck…read more Brinson was pretty much the only local dealer that had a truck in stock close to what I wanted. After 3 hours in dealership while they checked my trade and we agreed on price they came out with contract and added in two protection plans from Portfolio for theft and Glass that totaled $1,399. I told them I did not want it but the salesman Michael and Finance manager Presley said every car they sell comes with this package and I must purchase it or they won't sell me the truck. I was going on vacation and needed the truck so I bought it instead of waiting to hunt for another truck so yes I bought the plan because if I did not they would not sell but in hindsight I should have walked away I was given a small photo copy of a brochure saying they will fix or replace for free. I reluctantly agreed because the truck was marked down about $3,000 and I probably will go through a few windshields during the course of the plan, right? Well, a rock finally hit the windshield and they said they will try and repair and if it does not work, they will replace. The repair did not work. I said ok. Well, it looks the same as it did and far as I am concerned it did not work. In fact, there is a chip out of windshield you can feel when you run your fingernail across it deep enough to file your fingernail. I asked for a new windshield and they said no. they can epoxy a crack or chip up to 2"?? this was not discussed or none of the information given stated that. I asked them to refund my money and they said no. I also asked them to look into their records and see that every car they sold in that time frame was sold with same warranty and Manager said he des not want to because he is afraid to find out. Only offer I was given was they will split the cost of a new windshield with me. The new GM Michael and the New service manager will not return my calls. I asked for a refund and they said no. I did inform them I was going to bring this to another level and escalate this with the owner and he said the owner said no to this. I would also like to comment when I bought the truck, they charged me for 2-year registration and only gave me 1 year sticker and that took me 4 phone calls to get a check sent out for that!!! I am curious has anyone else been pressured by this dealership to by worthless protection plans they will not stand behind? If so, I would love to know and if we all complain something may get done. Brinson has lost all my future business and they do not stand behind what they sell also pics are not that good because it is real hard to take pics of a rock chip. pics are after repair was done.

It's obvious that the owner of this business does care about reviews or they would have done…read moresomething about the terrible customer service by now. I had to work so my wife took our 2016 Ford F150 here for an oil change. I assure you I wish Walmart was open. She waited an hour before the work began and then another half hour to complete the work. REALLY, A FREAKING HOUR AND A HALF FOR AN OIL CHANGE!?!?!?!?! Then once they began and were already into the job, my wife was informed that they did not have the correct oil filter for our truck. She was not given the opportunity to halt the job, or to get a discount for the extreme inconvenience, she was told that the old filter would be placed back on and that she would have to go somewhere else to buy a filter and either put it on herself or have someone put it on. This to me sounds like the age old, "She's just a woman and don't know any better" thing. I would not recommend this business for any of it's services. I will not take my business back to them. The oil change was $82 total and that's without the oil filter. At Walmart we paid $45 for the entire thing including the oil filter. I don't know who these people think they are but I for one will spread the word.....STAY AWAY! And in reading other reviews, It is obvious that this place has a serious racket in overpriced services. These people, this owner should be very ashamed for treating people, including our military this way.

Came to get my car inspected. I was acknowledged by the staff twice and told u was next, yet…read moresomehow 2 trucks that arrived after me got serviced first. Waste of time.

Seems like they know their stuff... but the repair took forever and no car was offered..........read more

Don't ever take your car for a repair at Paul Murrey Ford, in Kaufman. I took My Ford Edge there…read morefor repair.... I was told by Tyler (Service Dept Manager) that they would only charge a one hour diagnostics fee, in order to figure out what the problem was, however when I received a call to come down, he told me that my car was unfixable and quoted 1200.00, for the labor, of which was never mentioned in person or when I was on the phone with him.. He was INCREDIBLY RUDE from start to finish...If you want to be treated with respect and kindness, I would go to Chevrolet Platinum, in Terrell. They were incredibly courteous and reasonable. They payed for the 1200.00 supposed diagnostics fee that I was cheated on and they offered a trade in on it at there facility...Bought a brand new car from the Chevy dealership and was treated fairly....Thank You Platinum Chevy in Terrell!! You are amazing!!