DO NOT USE THIS COMPANY!!!! "No idea why it says I am in San Francisco, I am in Spotsylvania VA"
Motion Mortgage was able to get me approved to buy a house with a lower credit score, which was great. After that everything went down hill. We told them that it was going to have to be a short sale from day one. All we got back is "That's fine, I have never missed a closing date". They can't honestly say that any more.
During the initial process, there was a problem. All that they kept say is "It's not my fault, I did my job". That was the response that I got from them multiple times during the entire process. 5 days before the 1st set closing date, they made a comment that we won't be able to close on the set date since they still didn't have the CD back yet. The big thing about this that they didn't request it until 2 days after the set closing date. They kept telling me and my relator about different inspections that were needed, but they wouldn't order them all at once. We had to do one at a time.
When you try to contact them, they wouldn't answer your call, text, or email with any detail. All you would get is "Working on it", or "I will call you back in a few minutes", but you would never hear back. If you call from a different number, they would answer and start talking to you. All of a sudden they call would be dropped. When you call back they would not answer.
They kept playing around and delaying everything so my closing date was pushed back almost a month from the original date. I was technically homeless. My wife and I had to sleep on an air mattress for 3 weeks at a friends house. The biggest problem with that was my mother was also in the same situation, except they had a bed for her.
The sellers stated that if it would have been delayed one more time, they were going to pull out. Everyone that I have talked to that has dealt with this company has stated that they have run into the same kinds of problems.
There are more issues that I am able to put down. read more