I don't know why this bank gets negative reviews. Honestly, I have had great service. My daughter…read morehas Autism and they were helpful with setting up a joint account for her and myself. They answer all my questions kindly and respectfully. I find the staff considerate when I do have to deal with an issue and feel stressed out. The website is well done. It is easy to look at the accounts easily rather than having them buried under layers like Bank of America does on their site. Don't disregard this place so easily. I often use the Southbridge location. Maybe that affects things with different personnel. Trust me, they are worth doing business with. And it is comforting in this big world to go where Everyone knows your name and is always glad you came.

The "stars" name for this review summaries the services of this bank best - "Could've been better"…read more This basically summaries the outdated banking system that they offer, the limited services they offer on the online banking app they provide - but they are not shy into charging the new fees for the insufficient funds (days later - $32) for transactions they post (delayed). Not trustworthy at all in providing accurate and up to date services.

It's new name should be "watch them take your $$$$$ bank with slick fees" I had put a check that…read moreI've gotten for 2 years in the ATM. They put a 2 day hold on it, which they never used to do. So I was humiliated when I couldn't pay for groceries. I tried several times to get money out of the ATM thinking it should clear in a day and it was off hours so I could not call them. As a customer of 14 years, I come and see the check must be on hold. I had bills to pay so I scheduled them tomorrow. Well they put my bills through and a PENALTY OF INSUFFICIENT FUNDS fee on all 6 transactions and then MIRACULOUS LY then my check clears in the next online entry. I live on a fixed income and 108. From being disabled and that's a week of food for me and never throw away that kind of me. So they reversed one of the six fees but big deal! ITS SO DISCOURAGING!

My husband and I really appreciated working with Rick and his team. Rick was incredibly timely in…read moreresponding to all of our requests. During our mortgage approval process his team was always quick to answer our questions. We particularly liked the online system used for gathering our various application materials, which made the process easier for us. Both Rick and his team members were very easy to get a hold of, which made obtaining our mortgage one less thing to worry about during the home buying process. We highly recommend Rick and his team!

I've used Rick twice to obtain financing for a new home purchase. I recommend him wholeheartedly…read moreto anyone needing a new mortgage for multiple reasons. First, he helps to understand your entire financial picture and recommend the best product for your individual situation. Also, his fees are most reasonable and his business model where he has partnered with an excellent real estate attorney (Ali Alavi) who discounts his fee leads to lower final closing costs for the consumer. Finally and most importantly, he and his office are efficient and very responsive and will find ways to meet your timeline demands.

John knows the mortgage business and explains it in a way that is well understood. An A+ experience…read morefor sure. Thanks John

I have used John's services 2 times for my mortgage needs. He is an ultimate professional and his…read morestaff was very helpful. I highly recommend John and his team!

We could not be happier with our decision to utilize Northpoint for our mortgage needs. More…read morespecifically, Dan Sack from Northpoint assisted us with securing a mortgage. He went above and beyond and we will be forever grateful to Dan. He is a true professional, and we believe that a company's frontline people are a reflection of the company as a whole. With Northpoint, Dan Sack is a shining beacon for the company and our overall experience was amazing. Dan left no question unanswered. His attentiveness and responsiveness are second to none. Despite being a busy person, Dan left us feeling that we mattered and he kept us informed along the way. Overall, we recommend Northpoint Mortgage and Dan Sack to anyone and everyone who is buying a house - you will not be disappointed!

From the owner: Northpoint Mortgage is a New England-based company. We pride ourselves on being a local company…read morethat offers personal service throughout the entire process. Unlike many lenders and banks, our loan officers are seasoned in the business and offer extensive knowledge of the industry. One of the many aspects that sets us apart from national chains and Internet companies is that our loan officers live and work within the community.

I worked with Brian Moore and team on the purchase of a new home. Brian was amazing to work with…read more Easy to get in touch with anytime I had a question on anything. He stuck by through any complications I ran into from other sources in the process. Fairway made the entire mortgage process easy and straight forward, from the pre-approval process all the way through to the closing. I have already recommended Fairway, more specifically Brian and team, to friends and family who are thinking about buying a new home as well. I will definitely go back to them if I am fortunate to buy another property in the future!

I couldn't have asked for a better experience securing a mortgage. Brian Moore took the time to…read morewalk me through all of the requirements to get the best loan and explained in great detail the entire process from beginning to end. He met with me after hours to complete my application and helped me lock into an affordable rate. His office staff was super helpful in drafting several approval letters as I began the process of house hunting and was always available to answer any questions. Brian introduced me to a wonderful closing attorney whom I have also used to sell my current home. The closing process was so easy due to the efficiency of Fairway Mortgage. All the documents were submitted in a timely manner and I didn't have to worry about one single thing. I highly suggest you give Brian a call if you're looking to get a mortgage. He is a gem and I'm so fortunate to have worked with him buying my new home this year.

Anchor Mortgage gave us wonderful service for the purchase of our home. They were with us through…read morethe whole process to help with whatever we needed. We were new to home buying and the Anchor team did a great job of answering any questions we had. Thank you to Joe and the Anchor team!

Joe at Anchor was so helpful with my mortgage, answering any questions I had quickly and…read morethoroughly. The process was quick and easy!

As a first time home buyer I literally knew nothing other than I had saved enough money and it's…read moretime to buy a house. Brian walked me through everything and I trusted him to get me the best mortgage possible which he did. He always replied to my questions quickly, was very patient with me and my crazy questions and went to bat for me with the mortgage companies. He was always professional and friendly on the phone. You can't go wrong with Brian on your side.

This is review is overdue, but much deserved. While in the process of buying our first home, my…read morewife and I had many questions and were nervous of the possible missteps you can take in the complicated process of researching and obtaining a mortgage. All of these concerns quickly disappeared when we started working with Brian. He was highly knowledgeable, friendly, and quick to respond to any of our questions. He made the process so smooth with an exceptionally fast turnaround and sitting down with him at the closing was like sitting down to chat with a friend. Don't miss out!

Jason Jean is the answer to all of your questions, the stop to all of your worries, and the road to…read moreall of your dreams! From start to finish he makes the entire financing process seamless and as pain free as possible. It's always a stressful situation but Jason makes you forget that. I recommend him to everyone looking for a new home or anyone refinancing. I have gone through him with two homes and a refinancing situation. Thank you Jason Jean!!

Highly recommend reaching out to Jason and the team! They consistently go above and beyond to…read moreensure your entire process goes smoothly. The service was exceptional, all my questions answered and every communication was very prompt.