Westmark is awesome. Their staff is friendly and so is their new online platform. The lenders make…read morethe loan process quick and efficient. Thank you to the Team at First Street, they are helpful and friendly!

Sketchy business practice. I'm a trustee and inheritor of a family trust created by my father. It's…read morebeen almost a year since the death of my stepmother. We have discovered some shady dealings and have requested a detailed history of the account. The credit union locked the account and after multiple visits and a lawyer the funds were transferred. Yet Westmark sternly denies us the requested history. WHY would any institution deny a legal accounting of the accounts history? I and my siblings should have the right to see how the account was handled, yet we still don't have that history nor any explanation from them. Guilty of account mishandling by this institution? Without that account history how else should I feel? I highly recommend seeking a more honest, and customer friendly Credit Union or bank!

These folks are so helpful. I'm not sure that I can give every branch five star but this branch…read morepeople are nice very helpful very friendly. Can't wait to go back. That's what makes the neighborhood bank out of a national bank. The people.

Very nice staff. Excellent to work with, and fairly straightforward with the whole process. The…read moreinterior of the building is also very nice and feels welcoming. Overall a good experience. Nice job Chase!

We originally got a home mortgage from ICCU when we moved to Idaho Falls. They did require us to…read morejoin ICCU by opening a checking and savings account, but it has been a good relationship. We also opened a "high interest" savings account where we deposit our mortgage payments, and ICCU withdraws at the right time. As for this branch, which was near our home, we don't use it much (so much is electronic these days), but when we do go here, everyone is friendly, courteous, and extremely willing to help. We've mostly used them when we needed cash for some reason, or for Notary services. We've adopted them as our "home branch".

Unfortunately, sending a link saying it would better my experience proves my assumptions. I like…read morecustomer service. Your representative gave me the right number, I called, he never returned my call. A link will not help as I started the loan process through your online portal as you requested.

I have to be honest, I have always been happy with Westmark. They are always friendly and greet you…read morewhen you come in the building. We recently went in for an Auto loan at the Eastside branch in Idaho Falls. There was no wait, we got right in to see the loan officer, Pegi. Pegi knows here business and explains everything clearly, We couldn't be happier with the service we received. This is our second car loan through Westmark. Keep up the great work.

This is the WORST place to call and speak to someone. I called and was told I was 28th in the queue…read moreline and would get a call back. Many hours (6) later I called again. I was 22nd in the queue line. What happened to someone answering the phone? The web site is just as bad. It is tough to follow. Very Disappointed. I used to love dealing with Westmark. Now I can't stand it. I could go into a local branch, but it is a 80-mile round trip.

Staff is always friendly and helpful. I prefer this location because they are welcoming. I went in…read moreto get notary services without appt and they saw me right away. It's a little farther of a drive, but worth it to be greeted with friendly faces.

Avoid this location! We made an appt at 2pm to open an account. When we arrived, the banker our…read moreappt was with told us we'll be with another banker, who was currently with another customer. At 2:20, we had asked if there was a reason the initial banker couldn't help us as we still haven't been seen. He stated "I have an appt at 2:30". After several employees later, we still couldn't get them to understand why taking a 2:30 appt before a 2:00 is poor customer service. Their reply was "we are trying not to keep pushing everyone back". Zero common sense and even worse customer service. Needless to say, this branch will not be seeing any of our business.

Great Credit Union... They're like a hometown business! Employees are Superb and all know you by…read morename! Very Helpful! The Fremont Location Drive-Thru is open from 9am to 1pm on Saturday's. Couldn't be happier since I left the big bank which will remain nameless!

From the owner: Helping Idaho grow for over 65 years! Westmark Credit Union has been helping the people of Idaho…read moregrow financially since 1954. We are a full-service financial cooperative, entirely owned by our members and committed to the development of their financial future. Our earnings are used to benefit you by providing a broad portfolio of financial products and services with attractive rates and low fees. Whether you need a credit card, savings or checking account, personal or business loan, or investment opportunities - Westmark Credit Union is your trusted partner and here to grow with you. Stop in or call a local branch near you to find out how we can help.

Was immediately welcomed by a friendly gentleman that directed me to a banker to open an account…read more She was very polite and friendly. I had all my questions answered quickly and prompt. She gave me good options at a good interest. Very knowledgeable and professional about customer service. I left feeling I had made a good choice in trusting my security with them.

ICCU will add old bankruptcy unsecured debt to auto loans to add to members hardship as they…read moreapparently don't follow policies like most other financial institutions. Careful with this credit union and read all the fine print. They are absolutely shameful with no consideration for members and show their actions align with their greed for profit!

This bank is by far the most customer focused bank I've ever been to. I feel like I'm the only…read morecustomer every time I come in.

Don't use Frontier. As a co-op ATM, I deposited cash to my other bank. Frontier placed a 5 business…read moreday hold on CASH. Unbelievable. Find a different coop cause this Frontier is not "cooperative".