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Bell Financial Group

5.0 (1 review)
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Services - Bell Financial Group

Mortgage services

Mortgage refinancing

Home purchase

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4 years ago

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Bank of Idaho

Bank of Idaho

(2 reviews)

I have been a loyal customer of BOI for 7+ years. A month ago my purse was stolen. I promptly…read morecalled and reported my cards stolen and ordered replacements. A month later, I still have not received my cards. I called the branch to ask about them and they offered to order new ones again and they said it would be another 2-3weeks! I asked about a rush order and they wanted to charge me $90 to replace my cards. I asked about waiving the fee and they refused. This is absolutely terrible customer service. I will be taking my business somewhere else where the bank actually cares about their customers. Bank of Idaho is brand new in Boise and I will be letting everyone I know to steer clear.

Here's how this transaction went. Mom pushes intercom. Teller: "yes." (Mom looks at me like…read more.. Really? Where's the 'Hello!!?? Welcome to Bank of Idaho'??) Mom: "I need to make a withdrawal." Teller: "send in the tube." Mom: (quizzically) I'm sorry?? Teller: "send in the tube" (mom looks at me again with a face like 'Tawnie... Do you think she's being rude or is it just me???!!') Mom: uhhhh (as I am simultaneously having to explain to my mom what she needs to do, since this seems to be a Teller of very, very little words.) Mom sends up the tube and what follows is the sound of crickets chirping and then a seemingly robot person saying "Here's your cash. Thank you. Have a good day." I mean... At least I got my cash? But I much prefer Wells Fargo's friendly greetings and offers of suckers!

Bell Financial Group - mortgagelenders - Updated May 2026

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