Been to morrisons yeovil today to do a £98 shop on my day off work and wish i had not bothered, disgusting customer care, staff no glue about customers, had to wait to be served while the girl on till was having a conversation with her friend who had just popped in for a chat ( not shopping ) and both having a conversation about their pierced tongues !! I then started to pack my shopping only to end up dropping a bottle of oil through the bag as it had a hole in it ! whilst transferring from converyor belt to trolley I was covered in oil on my jeans and shoes and feet luckily for morrisons i was not cut by the shattered glass, unfortunate incident and not blaming anyone although there was a hole in the bag!!, I was moved over to the next till after cleaning my feet
and generally feeling a bit embarrassed as by now everyone in cafe staring ect., I was not offered any help to continue packing another 6 bags of shopping, I was taken to the dry cleaning and told they would dry clean my trousers if i took them back but i would have to make an insurance claim for the shoes as they were worth over £30 i was then given the insurance address (no phone number ) on a scrap of paper. I did tell the manager on leaving that i was not happy with the way i had been treated and would never return to morrisons. I have since put a complaint to head office and since been told after numerous phone calls on returning home that i probably will not be able to claim on their insurance. I have been treated very badly.
NOW THIS IS HOW MORRISONS SHOULD HAVE DEALT WITH THIS SCENARIO ESPECIALLY IF IT HAD BEEN AN ELDERLY LADY OR GENT, HOPE YOU ARE READING THIS MR MANAGER
1. OFFER SOMEWHERE FOR THE CUSTOMER TO GO AND CLEAN THEMSELVES WITH SOME WETWIPES ECT
2. OFFER FOR THE CUSTOMER TO GO AND SIT DOWN AND HAVE A CUP OF TEA IN THE CAFE WHILST YOU HAVE HER SHOPPING PACKED.
3. OFFER THE CUSTOMER THE CHOICE OF DRY CLEANING OR REPLACING CLOTHING LIKE FOR LIKE
4. OFFER TO DEAL WITH THE INSURANCE CLAIM YOURSELVES
5. TREAT THE CUSTOMER AT ALL TIMES WITH RESPECT AND AS THE VICTIM
6. AND OFFER AT THE LEAST TO HAVE THE OIL FREE OF CHARGE FOR ALL THE INCONVENIENCE CAUSED AS IT WAS NOT THE CUSTOMERS FAULT THAT THE BAG HAD A HOLE IN IT !! read more