Terrible experience with Morris Formal Wear. I was recently part of a wedding party that rented 6 suits, and all of us experienced issues with our rentals, most notably upon pickup of our orders. After being measured and trying a few things on, we each paid in advance for our suits and were told we could pick them up about 7-10 days before the wedding, and any adjustments could be made at that time, if required.
Upon pickup, everyone was missing a vest (originally paid for), and some were missing other items like a pocket square (again, paid for and included on the initial receipt). Fortunately, I went to pick up my suit a bit later, and the vest issue had been corrected in my own setup, however the jacket and vest were completely different sizes. I find it a bit ridiculous that a size M jacket would be paired with an XL vest. After putting on the dress shirt that came with my suit, it was obvious to me that it was much too tight, and that I would need a bigger size, as the buttons were on the verge of popping off across my chest. Upon pointing this out to the salesperson, he told me, "Slim fit is the current style," even though it was VERY obvious that the shirt was significantly too small for me, and I had visible skin showing through the gaps between buttons. Additionally, when one of the groomsmen attempted to go back and get his missing pocket square, they were reluctant to give it to him, and attempted to charge him a second time for it, even though they had a copy of the receipt clearly identifying that it was part of the order and that he had already paid for it.
This is clearly a family run shop, and the son appeared disinterested and was mostly unhelpful during my first visit. The father took exception to some of his behaviour, and proceeded to berate him in front of me. I do not think this is appropriate behaviour in front of the customer, and could have been dealt with behind closed doors after finishing my appointment.
The suits themselves were nice, looked good in pictures, and received multiple compliments from the guests, however the service received left a bad taste in all of our mouths, and none of us would rent from them again. read more