I went to Sports 4 College Square to buy a pair of New Balance running shoes, but they did not have…read morethe model I wanted. The clerk suggested I try another brand. I asked if I could try them at home to make sure they were comfortable, and the clerk assured me that I would be able to return the shoes. Today, I brought them to return to the store, as I found that they were a bit narrow in one of my insteps. When I went to return the shoes today, the clerk went to the back of the store where only staff can go and spent a long time talking with, I assume the manager or store owner. When he returned, I asked what the problem was. I was told that there was a note on our name that said we were only allowed to get an exchange or get credit. I asked why and was told that over the past six years, (since 2018) my husband and I had bought 9 pairs of shoes and returned them. I was then told by the person from the back of the store that we were banned from buying any shoes from that store because it takes up too much of the staff's time to deal with people who buy and then return goods. Wow! I am not a person who goes and tries things on in stores and then returns them and buys online after. I rarely buy anything online. I felt very violated by the attitude of the staff people in the store. Instead of talking to me about why I returned the shoes and maybe trying to get to the bottom of why the shoes had been returned, instead we are told we are banned from buying in that store. What a shocking way to treat your customers! I will definitely let others know the customer service policy of this store. We have at least 6 runners in our family and many friends also. Looking forward to buying from a store that respects and values its customers.

I was diagnosed with metatarsalgia and knew that I needed new shoes. I had been walking everyday…read morefor more than 5K for 90 days since we were in Florida and chose not to rent a car just for that reason. We had to walk everywhere. It was all hard surfaces and by the end of the 3 months I had a very sore foot. A friend of mine recommended sports 4 where she said she always bought shoes. When I walked in Nathan greeted me. It was really busy and he started to serve 3 customers at once. I have never in my 50 years of living in Ottawa and now at the age of 80 had such outstanding service. Nathan measured my foot and then brought out a pair of shoes that were a miracle. He wanted to make sure that these were the best so he brought out two more. He gave me time to walk in each pair and then choose. Although not a super athlete we have walked every day on many trails in the small towns within an hour of Ottawa. I was one of the featured trails in The best trails of 2021 on the Alltrails.ca website. Today I went to my zumba class and I didn't have any pain in my sore foot in my new shoes. Nathan is a super star salesman and has saved my life. Thank you Nathan and Sports 4. Roz L.

Letellier Shoes sells higher end shoes that I would describe as "comfort over fashion". I mean some…read moreof the styles are cute, but comfort is the priority, fashion is secondary, lol. Brands include Mephisto, Ara, Pikolinos, Naot, Taos, Reiker, you get the picture. No sexy stilettos nor cute espadrilles here, haha. They do carry Sorels but none of the fashionable wedges or heels. And they carry Clarks, but again mostly flats or really low heels. I personally feel that the majority of their shoes are a bit "mature" looking (aka matronly, lol), but that's just my opinion. Prices are high, even when they have sales. I'd say most pairs are over $200. Service is satisfactory. Staff aren't super friendly, but not as snobby as I feared they would be. Letellier does not sell online. Right now Ottawa is in lockdown due to the Covid Pandemic, so Letellier Shoes is closed for indoor shopping, but they do have curbside pickup. Letellier Shoes was an independently owned shoe store that actually opened in Ottawa in the 1890's (!) It remained that way for 4 generations, but in 2014 it was sold to East Lake Limited, a company that owns several footwear stores across Ontario. If you like shoe stores like Solea Glebe Trotters, and Tanda Shoes, you'll like Letellier Shoes.

So...I have very wide feet for a girl and I find it difficult to find shoes that fit and shoe…read morestores that provide them. Other than Payless, Letellier is the only shoe store that I know of in the city that provides wide shoe varieties for their customers. This store actually has a huge selection of formal, casual, outdoorsy, winter, summer, mens and womens shoes. They usually stock about 15, 000 shoes at one time. They carry brands like Clarks, El Naturalista, ecco, Birkenstock, Rockport and Mephisto. Their prices are fairly high, but they often have sales. This store has also been in Ottawa for over a century, so that's saying something.

I still have the purse and the Shoe Box bag from 30 plus years ago and just loaned the purse for…read moreher to use at a wedding she's attending soon.

The Shoe Box has a moderate selection of shoes that's worth checking out if you're on Sparks…read moreStreet. The staff is consistently helpful and they're honest about which shoes are best for you. Their shoes are excellent quality and they have many styles that are comfortable and fairly stylish. They mainly have women's shoes, but there's a small selection for men.

I heard about this amazing store a while ago. I have sore feet all the time. I couldn't get there…read moreso I purchased a pair of shoes online. I thought I'd have to return them like most things I order online but the sizing and type of problem profile information was excellent so I was pleasantly surprised when the shoes fit perfectly! I've ordered several shoes and even slippers from Solea and the quality is really good. I had a small problem with a pair of shoes and called the store. The service was awesome. They went far above the usual level I've received elsewhere. They made a suggestion that fixed the problem instantly. I was impressed by the selection products, not just shoes. They carry all the top lines but with reasonable prices. I recommend SOLEA to everyone I know, even if they don't have problems with their feet!

I love shoes and if you include boots and sandals, I have over 100 pairs! When I was in my 20s, I…read morewould tolerate uncomfortable shoes in the name of fashion, but now that I am older and wiser, I only wear shoes that are both comfortable AND fashionable. Do such things exist? Yes they do! And Solea carries many such pairs! Yes, Solea carries shoes that look like orthopedic shoes that I would not want to wear before the age of 80, but Solea also carries cool looking shoes. They carry Miz Mooz, Fluevog and El Naturalista (I love these funky brands). They also carry, in my opinion, slightly less fashionable but slightly more comfortable brands like Ecco and Mephisto. And of course they carry full on comfort, fashion be damned (in my opinion anyway) brands like Birkenstocks and Bogs. They also carry lots of Orthotics. If you are looking for 4-inch stilettos or something for prom, you will not find it there, but if you are looking for comfortable shoes (fashionable or otherwise), check out Solea! Solea is in a little strip mall on Carling Ave. It's in the same small as Cypress Garden, Baltyk Delicatessen, and Cosmo Prof. Lots of free parking.

worst place to shop ever shelves are empty staff are at the…read morecash wasting time can't find anything can get any help spend your money somewhere else

Worst shopping experience EVER.....the store was empty and staff were totally useless. Never felt…read moreso ignored in a retail establishment in my entire life. We took our money elsewhere.

I am happy that the stores are open again but I feel like the shelf are really empty. I went and…read morecould not find a pair of shoes my size or a pair of short. This is still the location that has the most choices as the winners in the city are even more empty. I had forgot my pair of shoes for work and I was sure that I would find one. This might be because of covid... people had not shop for a while and they went nuts. I will go check in a few weeks if things have changed. Still one of my favourite stores.

So this is the first Marshalls that opened up in Ottawa. This Trainyards location is the best of…read moreall Ottawa Marshalls in terms of selection. Marshalls is basically a Winners (brand names at discount prices). Except Marshalls has some more high end pieces. They have a "Red Carpet" section that has luxury items like Valentino, Jimmy Choo, Christian Louboutin and Ferragamo. They put some "Contemporary Brands" like Coach, Kate Spade and Michael Kors in this section too. While all their products are new, I once randomly saw some pre-loved (aka "used") Louis Vuitton items there (!) They have a "Contemporary" section as well, and they put brands like Paige, Drifter, Superdry, J Brand, etc. there. I also like that they have a section that they call either "Active Lifestyle" or "Outdoor Lifestyle" it's basically casual wear in brands like Lole, Prana, North Face, Columbia, etc. There is no dedicated jewelry department in this store. They have some random jewlery here and there, but no actual counter like they do at most Winners. Their shoe department is good. They don't arrange shoes by size like at Winners though (except for the Clearance stuff). They are arranged by style and then you have to look at the boxes below to see if they have your size. I've bought some nice things at Marshalls over the years. It's a good place to just poke around and browse. Sometimes I find things that I didn't even know that I wanted, haha! Since this Marshalls in at the Trainyards, there is lots of free parking.

This is another business that Yelp keeps prompting me to write a review on, probably because there…read moreare no reviews, I posted some pictures, and I'm always checking in, lol. So The Shoe Company is a big shoe store, a little bit like DSW Designer Shoe Warehouse, except maybe with less designer brands. They have a colour coded system where different coloured stickers mean you get different additional percentages off. I usually look for orange stickers which is 50% off and red which is 70% off. They have what I would consider regular mainstream shoe styles. They don't carry anything too "out there" or avant garde. I love shoes, or more accurately, I love boots and sandals, but not those weird boot-sandal hybrids like knee high boots with open toes, what is up with that? Just my personal style opinion, no offense to boot-sandal hybrid lovers, you are probably just too cool for me. Where was I going with this? Oh yes, I love footwear, so I browse around at The Shoe Company a lot, lol. This particular location is in a strip mall, so there's lots of free parking. It's in the same strip mall as Factory Direct, Ardene, Winners, Laura, Value Village and Dollarama. Also Sushi 168 and World Burger, in the event that shopping for shoes makes you hungry.

I was so stoked when Fluevog opened in Ottawa over a year ago. They have the coolest shoes that…read morehappen to also be oh so comfortable. I love their funky heels, and quirky designs. Prices are high though, with regular prices from $299. However, they do have sales here and there where you can snag some Fluevogs for as low as $149. Now my beef with this one and only Ottawa location is that the smallest size that they carry is a 6. The sales people confirmed that they don't get 5's and 5.5's which usually go out west or to some Toronto stores. Well, I'm a 5 so that makes me sad :( That being said, the sales people here are really friendly and nice. So if you have small feet like me you'll have to buy online or go to a store in Toronto or the West Coast. However, it's nice to be able to go to this brick and mortar store to at least look at styles in person and feel the materials before buying online. I would totally up my rating if they carried my size. Oh and for men with size 13 feet, you are in the same situation as me for Fluevogs in Ottawa. The salespeople there told me they don't carry men's 13's either.

If you're on the hunt for amazingly unique, upscale shoes, then you need to visit this store…read more Located right in the heart of the Byward market (right beside Beavertails - yum!), John Fluevog is a super hip and fun shoe store that caters to fashion-forward men and women. This place used to be another shoe store for the longest time, so it's cool to see the building being used to the same purpose. The interior is super awesome. They have really fun and cool artwork everywhere and a huge neon lights sign that says "The House of Uncommons". There's fun little touches like tiny robots and dinosaurs all over the store as well, and although the shoes may be high end, this place is certainly not snobby or uncomfortable. Staff are happy to sit and chat shoes, and let you try on whatever you like. They're happy to make suggestions and are basically just awesome people. The shoes are a bit on the crazy side (John Fluevog is a Canadian designer with a fun and quirky eye), but there's absolutely some more everyday shoes there as well. The heels are super comfortable, and I like how much personality you can show with their shoes. They also carry a fantastic men's selection as well as handbags, socks and messenger bags. If you've got a love of shoes, or are looking for something unique, make sure you check this place out. It may cost you a pretty penny (bags are $200-$400, shoes are anywhere from $90-$500), but the experience and the quality is worth it.

my first language isn't English and while I was at the cash register a little young boy was being…read moreimpatient with me and a little gressive I will not be returning to this store!

This location is the only DSW in Ottawa. It's at Trainyards and is fairly large…read more There are lots of shoes! I find that the majority of their shoes are pretty, but uncomfortable. They don't have the fashionable yet comfortable brands that I like, like Miz Mooz, Fly London, ART, Lola Ramona, etc. They do have Crocs and Clarks, which are comfortable, but most of their shoes are along the (uncomfortable) lines of Jessica Simpson, Ivanka Trump, Madden Girl, etc. Selection does vary with inventory, so maybe I've just gone at not the right times. They do have a great selection of athletic shoes though. And at great prices. Most are from past seasons, but who cares? I don't! They have accessories like purses and wallets. They also have some socks. Prices are good, but not bargain basement deals. I've been to DSWs in the USA and I found this location to be not as cool. It's in the Trainyards, so lots of free parking.