Used Edinburgh Glass and Glazing in Jan 11 to replace 9 windows with tilt and turn double glazed…read morewindows. I chose them because: 1) they are part of Network Veka and the guarantees and quality control offered by this appealed to me. 2) their tilt and turn windows can be locked 3 different ways including a setting so that they can only tilt but not turn we have young children so safety was paramount and not all windows have this feature. To be able to set them back to be able to turn (open like a door), you need the key. 3) they are an established local firm who do a lot of high profile commercial work as well as domestic work 4) their price was competitive. I liked the fact that it was the fitter, and not a salesman, who came out to measure up and discuss options. We are very happy with the windows themselves and the fitter was very professional, did a very neat job and was careful to clear up after himself. There was much less mess and disruption than I'd expected. We did have an issue around the size and placing of the windows. We had requested a space at the top to allow us to use our existing blinds and not have to purchase new ones. However, the company accepted responsibility for their error and quickly resolved it to our satisfaction. Therefore I have full confidence in recommending them.

This has been the second occasion I have used Edinburgh Glass and Glazing and I have been delighted…read moreon both occasions with the quality of the work. From the moment I accepted their excellent quote, everything went quickly and smoothly. The fitting team arrived as scheduled and worked steadily all day to complete the task. The rooms and windows were cleaned thoroughly after fitting and all debris removed. The confidence that the firm has in its products is underlined by a written 10-year guarantee for the windows and installation. I have no hesitation in recommending Edinburgh Glass Glazing to my relatives and friends.

Please Please don't believe CR Smith sales people & office staff the will lie and and tell you…read moreanything to get you on continue on with the work and leave you with a terrible job. 10 Months on still not completed with threats in order to make me remove my trust pilot review. if you want an honest decent job CR Smith is not the company it once was with staff issues and poor high management.

Avoid CR Smith and save time and money…read more CR Smith in Scotland, sold to me as the best, highest quality replacment windows by the salesman Kyle, assured over and over that they were installing planitherm A+ rated glass, even after the windows had been installed they wrote, it is planitherm glass, until I proved it was not, then they said its the same as Planitherm glass. I insisted I ordered and was sold / bought planitherm glass, finally they admitted it was not what I bought, but was the same!! When I explained you cannot sell an item claiming it is something it is not, they said we are allowed in the contract to change the glass for anything better. But its not better its the same, as you just stated. It was miss sold. This was only the start, six of the 12 windows leaked, they blamed the roof and anything possible, now they have been all taken out and refitted, no leak, so far. Sealed units with dirt inside the seal had to be replaced as well. The mitre joints look like a child with a blunt saw cut them, CR Smith offered to repair, yes repair my new windows, I allowed one trial repair, that made it worse, even the fitter told his boss, they all need replacing. Measuring was wrong, vents too high on windows, stiff to open, terrible finishing externally, lead flashing on upstairs windows done wrong, the list is endless, but to compensate they said we will sort out two small windows and do a good deal on the last french doors, good deal, it was nearly double the price in the contract, they refused to give an break down or details. When I showed the manager the CR Smith contract he asked could he take a photo of it, as he had not seen it, surly CR Smith have copies of their own contacts!! Years later this is still not resolved, I could write a book on the fiasco's of CR Smith, 273 e mails to date, yes that is right 273 e mails and still not sorted out, the staff leave and no one checks the e mail, so you wait weeks to find out, that e mail is no longer is use. Managers make an appointment, no show, then they send a photo of the house they went to, wrong house!! surveyors turn up, saying no idea what I am here for!! Most of the engineers seem great, but appear exasperated at the company they work for, they make appointments turn up, and say, that will not work, or without the materials they were supposed to come with. Thinking of new windows or doors? if you want my advise stay well clear of CR Smith, I wish I had never heard of the man in the blue and white van. As at 2017 still with CAB and Trading Standards, the old page of reviews has been renamed to interior Design, how can yep allow this? bad reviews, and they just hide them rather than sort the problems.

Had a job done by David absolutely amazing job and a genuine worksman, Excellent results after job…read moreon my windows in newtown edinburgh. I think the review above should be removed as I know for a fact that he lives in a remote area and signals are bad to non existent when he is home. I would totally recommend this guy and already have to all my family and friends. David if you read this thanks again totally miss our banter.

I phoned the chap and asked for re-cording the sash windows. I haven't even finished, when he…read morequickly said something like I'm really not interested and just dropped the phone! Definitely not very polite to get a good customer service review. Wonder if he's at his work alike.

This is a small local business who are the best in home improvements, their customer service and…read morequality of their windows and doors are the best Ive seen , Iam in the process of ordering a kitchen from them and having saw there work first hand I know my job will be done perfectly, they were referred to us by a friend who also had her house done by them and its beautiful, if you are thinking of getting work done then Ian Hall and his company are the best and most reasonable around. Mrs E Donaldson

These boys are very professional. No fuss, they managed to fit double glazed windows in my flat…read morewithin an day of work, so I was only mildly inconvenienced by their presence, just went to the pub and when I got back pretty much everything was finished. The windows they fitted were lovely, and I didn't have any problems with draughts and such like. Nice job!

This is an awful company which l actively caution people to avoid. They take no pride in their…read morework, which is reflected in the poor attention to detail and finish, sloppy work ethic and egregious service. They have no respect for their customers and don't deserve your service. We have taken weeks off work to have Viewforth come round and make the same mistakes over and over again, we've had windows repainted three times after Viewforth have been called back to fix (and repeat) mistakes. We've had to explicitly ask for them to stop sending the same junior installers round to repeat mistakes, installers who sit in their vans all day playing on their phones and then taking a day to fix a one hour problem, at the customer's expense - this is how they respond to a complaint. Where a reputable joiner would use a chisel and a workbench these guys will hack at your frames using a Stanley knife, and then fit the parts squint. We've had ropes detach, having been poorly fitted, brass parts fitted squint (and then moved and fitted squint again!), or brass parts left scratched and buckled. It took almost a year for them to fix one problem (mastic), blaming everything from birds to bees for the simple fact that they didn't do the job properly in the first place. This review is based on my experience over a year, so this wasn't simply a single bad experience that I'm having a moan about but rather a sustained marathon of incompetence and apathy. You can do better than this.

My neighbour was getting his sash windows refurbished and Burgh Glazing set-up shop right outside…read moremy front door and proceeded to pump clouds of dust into my flat and all over my floor and furniture. They made a ridiculous amount of noise throughout the day and the mess they made in the close was unbelievable. Someone could have informed me in advance that they would be doing these works instead of keeping me awake all day between my night shifts and messing up my home.

I've dealt with City Glass for some time now and I can't fault them. They have answered any queries…read moreI've had really quickly and, above all, are always friendly in their approach. Can't recommend highly enough.

From the owner: coloured glass splashbacks, Painted glass. Replacement Windows, Glazing repairs, Replacement Doors,…read moreWindow Repairs. Replacement Glass,

AVOID. Ill just detail my experience. - Receptionist said…read morethe words "I know nothing about windows" after serious miscommunication meant windows werent fixed. - Tradesman just didnt show up because I didnt answer their call 15min before app. - Partially fixed one of four broken windows after they finally showed (for over £200). Its as if a plumber found a clogged toilet and clogged sink but only partially unclogged the sink. - Very disrespectful fitters, just plain unfriendly, seem to only care about invoices being paid- no care at all for customer satisfaction. Just astounded at the fact that the service failed so badly at every possible juncture.

Do not use this company. If it is a simple task and nothing…read moregoes wrong then they are fine. If you have any problem then they very quickly become rude and don't return calls/emails. It is clear they only care about getting the money, and not about building a relationship or a customer base. We had a problem and they refused to engage saying not their problem, they also became very rude on the phone. So there are lots of glaziers out there, many of which are kind, considerate and don't resort to this behaviour. Best to go with someone else.