Do not use this company! The driver deliberately took me on a long route which I tracked with my iPhone. He had sat nav and I supplied him with the correct address right from the start.
He first claimed it wasn't working even though it was telling him to turn around! When I started to ask why he hadn't taken me the correct way he started to question whether I'd given him the right address, the right postcode in (what I believe to be) deliberately broken sentences designed to fool me into thinking he did not understand. However, throughout all of this, his Sat Nav was clearly working and pointing him in the right direction, which he ignored. I saw him perform an arc starting in the exact opposite direction to my destination.
When I showed him my iPhone and explained I could see where he was going. He said "OK OK" and suddenly he was heading in the right direction. From that point on, we arrived, with him following the SatNav.
I could imagine that some travellers might feel very intimidated in this situation and end up with a huge fare at the end! read more