Really thankful to have found Cruz Roja while in Cancun. Originally our hotel, like many previous…read morereviews, sent us to Hospiten. We followed their guidance and that was a mistake. Over $400 USD for a consultation by a nurse for a few stitches. We were told it would be $2,500 USD minimum. We don't have that type of money. They informed us that we could leave after we've been discharged. After a very long wait and no one showed we finally convinced someone to let us pay the "consult" bill and leave. Then comes our saving grace Cruz Roja (Red Cross). It's a first come, first serve concept. You really need to know Spanish or have a translator for the billing/signing in. The doctor was very friendly and better transparent. It was rather refreshing. The pricing was upfront. The stitches were 480 MX (~$24 USD) and we were in and out under an hour. We were told of prescriptions to pick up at the pharmacy as well. Honestly, a major blessing. Fair warning - it's pesos or credit card only

Was on a trip in Cancun with my boyfriend and some friends when my boyfriend came down with bad…read morefood poisoning. The hotel that I was staying at recommended that I go to Hospiten, but I read many bad reviews of them overcharging tourists ($5000 USD) because the resort and Hospiten have an agreement to scam tourists. I went on Yelp and found Cruz Roja Mexicana, and took a taxi to the clinic. There were a lot of people, but the doctors and staff were efficient and quick, and treated my boyfriend swiftly. They gave him an IV and prescribed medication (he was in the clinic for about an hour and a half), and we were able to pick up the medicine at the pharmacy right next door. The treatment itself cost about $30 USD, and the medication was about $15 USD, much less than the hospitals nearby. Overall, I would highly recommend this clinic if you are having an emergency and need treatment ASAP. I would suggest having a Spanish speaker with you, though, as there was only one person working that spoke English in the clinic and they were quite busy.

I saw Dr. Conrado A. Menendez Perazaz. No one spoke English ( I used my app, I needed to get my…read moreanxiety medication filled of which I my prescription bottle for Clonazepan and a ear ache, he said nothing wrong with my ears but prescribed drops anyway and and instead of giving me 10 pack Clonazepan or Ativan he wrote an antidepressant prescription which costed a fortune, similar to Prozac, which he didn't know my medical hystery!! And I also wanted to see about weight loss treatment, he never talked about or even referred me. I've heard there are good doctors and bad, I would not go to this one. So for ear drops I ended up spending $160 US CASH! Ugh..

Brought friend in here after a fall. Eventually diagnosed with 2 fractures but only after paying up…read morefront and then paying more to see an orthopedist. No evidence of concern for his pain and zero checks to see how he was doing. We're on your 6 of sitting here and watching the attendants avoid our gazes. Be prepared to pay, wait, and be ignored. Alfredo was the only shining light and seemed to be the only person who understands customer service. He mans the international reception desk and was the only one who really tried to help. Unfortunately, his team sucks.

Sadly, I have to give 1 star to the hospital…read more We were on vacation in Cancun are and our toddler needed in urgent care assistance - he had blood coming out of his mouth (which was very scary - I'm sure every parent will understand - especially in a foreign country). He was also generally unhappy and fussy for a couple of days prior to that. It also felt like he has fever. Seeing the blood makes you have to think very quickly! After a quick research, we found Galenia - it was highly recommended by multiple sources, including this Yelp page. Of course, we went there and our son was admitted in the ER. He was seen about 30-40 minutes after we came in, which was acceptable. Luckily there was no new blood coming our of our son's mouth... We were told in advance that we would need to pay around $350 for ER services. It felt like extremely high for Mexico, but we didn't have a choice so we decided to stay and wait. When a nurse was ready to see us, turned out they DON'T have any pediatrician on staff at the moment. Whoops! Well, ok, a "regular" doctor should suffice since it's an emergency for us. Hopefully the doctor will apply common sense to the situation. The nurse has taken vitals from our son... Another 20 minutes and the doctor came. He spent about 5 minutes looking at our son and concluded that the blood in the mouth may be related to an extreme allergic reaction to pineapples that our son was eating when that happened. Nothing life-threatening. Ok - good to hear! There was also fever and the doctor concluded that it'll just go away and nothing needs to be done, outside of giving him fever reducing medications. We got a few medications prescribed. Paying $354 for that felt a little high, but that's alright, we've taken the time from someone else's time in the Emergency Room, so it's understandable. Next thing I did is picking up the prescribed medicine. It wasn't very cheap, but that was ok... Fast-forward to the late evening of the same day; I'm unpacking the medicine and seeing that each of the 3 different medicines that the doctor has prescribed are strongly NOT recommended to be taken for children under 3 years old - it said that straight up on the package. Yikes! Well, we are definitely not giving that to our son. The doctor hasn't mentioned anything about it. Chances are, he just does not know what can and can not be prescribed to children, since he is not a pediatrician... We avoided giving the medication to our son. However, his condition wasn't improving much. Three days later, we arrived back into the US, went straight to our pediatrician. Turns out, our son has (1) thrush, and (2) ear infection. Thrush was bad. Ear infection was REALLY BAD. We had to be taking two different types of antibiotics for the length of 25 days afterwards for it to treat! I wish the doctor would look into the ears, which I know pediatricians normally do when children have fever, and notice that it's REALLY BAD. None of the medications were originally prescribed to treat neither thrush nor ear infection. And of course, our pediatrician confirmed that the medicine that was prescribed would make our son ever more miserable if we gave it to him, since it wasn't made for toddlers. The doctor was just NOT qualified to see our son. What a waste of money and time; it made our lives truly MISERABLE for the following 2-3 weeks. I wish they had a pediatrician on staff to see kids; or were upfront about it so that we had time to go to a ER that would have one. Be on the look out for that, and definitely try to find an urgent care somewhere else first if it's not a life-threatening situation, since this place charges tourists an arm and a leg.

SCAM SCAM SCAM!! Do not come here!!! From USA. Boyfriend got a cut on his foot from broken glass…read more Needs stitches. No one explained a private hospital, and the RUI resort put us in a taxi and we had no idea as we've never been in this situation before. We filled out the paperwork, and then started asking some questions. We have BCBS, good insurance in the USA. However, this hospital was aging to make us wait over an hour and charge us a minimum of $2500 US dollars for a small and uncomplicated suture. CRAZY!! SCAM SCAM SCAM

When my father needed to get higher level of care than just our hotel doctor during our recent trip…read moreto Cancun, the team at Hospiten went above and beyond. They coordinated with our hotel's doctor and prepared for our arrival. The triage doctor was extremely professional and efficient. She was clear with the plan from the beginning. The nurses and hospital staff were all so kind. The other doctors who worked in the "urgencias" area of the hospital were incredible. I will say, they did not initiate treatment until we paid a large sum of $$ in USD. I am a nurse in the US and knew that my father needed to have an endoscopy regardless of how much is cost due to hallmark symptoms of an upper GI obstruction. The surgeon was kind, knowledgeable and made my dad feel comfortable (he's a very anxious guy at the doctor to start, then add out of the country!). In summary: The doctors at the facility speak very clear english. The equipment they use is comparable to what we have in the states, the facilities are clean/well kept. They were very clear with their plan. The healthcare provided at this location exceeded my expectations. I cannot recommend this facility enough for tourist. Good healthcare out of the country may seem like it can hard to find... pay the money and get it done somewhere safe like here!