My father had been a pt there over a month. Food is horrible and meat can hardly be cut with knife…read more Myself and family would always bring him food and kept in refrigerator to hear and eat as wanted. Today I visit, dad couldn't cut the chicken and peas were dried up and shriveled. I asked for foods to be heated up as always and was told no, pts could not have food microwaved, after doing it almost daily! My dad was hungry and he lost close to ten pounds but they are refusing to let him eat!! I called the state. So much of his clothes and other resident's clothes missing as per multiple nurses statements. And the DOR who was just fired, let's just say I can't wait for the state to call me tomorrow.

my grandma went here to recover from her sickness and they did not feed her one time and they did…read morenot do good and she died not too long ago because this place couldn't help her

The care is horrible. My father was sent there for rehab. Left him in bed and almost no physical…read moretherapy which was required after surgery. They did not provide him ice as required. He was doing better in the hospital and went downhill in that facility! I do not recommend.

The grounds are lovely and the facility is clean and well-appointed but unfortunately, that's where…read moreit ends. My mother needed short-term rehab to adjust her meds, and some physical and occupational therapy. We brought her there on a Monday and they were not prepared for her, even though I called before we left for the 45 minute drive there. When we got there the nurse's aide made a comment that they did not know she was arriving. When I said I had called beforehand, she said, "They never tell us anything." Awesome. The afternoon nurse was unwelcoming and every time I saw her she basically had a scowl on her face. Monday through Thursday was uneventful, although the food looked unappetizing. Friday morning at 3:27 am I received a phone call that my mother had fallen while going to the bathroom alone and was being taken to LV Hospital. We well understand that my mother did not summon the nurse with a call bell. They cannot put rails on her bed because that would be considered restraining her. It's the aftermath that is extremely upsetting. Her fall left her with 7 stitches on her forehead, a bruised knee and her neck was fractured in two different places. She needed to be hospitalized for a few days before returning to Kirkland. On Sunday, Kirkland called me to inform me that insurance did not pay them while my mother was in the hospital and did I want to reserve her room for $505 a day? When I declined they said she could come back but they could not guarantee the same room. I said that was fine. They took all her belongings, and threw them in her travel bag and large garbage bags, and left them in the office until someone could pick them up. Mind you, she was returning back on Monday. Monday when I brought her back she was very weak and I was concerned about her. I continued to ask them to please keep an eye on her because she seemed "off." On Tuesday I called in the morning to check on her and they told me she was "fine" and had her in the dining area. Wednesday afternoon I got there and I could not believe how much she had deteriorated. She was confused, upset, and weak. She was in a wheelchair with food stains on her clothes and piles of books and magazines in her lap. Requests for her meds list were ignored. Around 8 pm that night I tried calling her room and the nurse's station to find out how she was doing. The phones rang for over 45 minutes and NO ONE answered. At one point I called the security number but they were useless because they said she was downstairs and they were upstairs. Finally, I found a different number, and a nurse from a different section left his area to walk to her wing and got someone for me to speak to. That was over 70 minutes from the start of my call. Thursday morning I called again and was told she was "fine." I later found out that she was behaving EXTREMELY ERRACTICALLY and they never bothered to tell me. My sister went there and asked for a meds list. Do you want to know why my mother was WORSE after being there for over a week and a half? They were giving her ALL THE OLD MEDS PLUS THE NEW ONES. So she had to be weaned all over again. She was finally going to be released because her insurance stopped covering the facility. They called on Friday afternoon to let us know she needed to be picked up by Monday. We told them we would pick her up on Sunday, 10/13. Friday evening one of the directors called, Louise. She proceeded to tell my sister and me that they were concerned about my mother being home and not with them, she used tactics like, she may fall and hit her head. Ummmmm... she FELL and hit her head at your place and YOUR people screwed up her meds so badly, she didn't know where she was. They also subtly told my mother she would not be safe at home several times. Sunday morning when my family member arrived to pick her up, my mother was in the hall, her belongings all packed on the floor. Her bed was stripped. They basically told my mother she was no longer a patient there and she had to wait in the hall for her ride home. We never moved my mother out of a building SO FAST. PS They broke her cervical collar right after she returned from her hospital visit and ordered a replacement. The replacement was 3 sizes too big. They put it on her anyway. They basically said they ordered the right size but the wrong size came. Ok, and?? You put the wrong size on her anyway?? Your people can't read? After much back and forth, they had a new one at Kirkwood the end of October. You guessed it, the new one was also THE WRONG SIZE. I give up.

I moved numerous people into Atria. The staff is always friendly and the management is very…read moreattentive.

My dad was a resident for 5 years and unfortunately the staff was unproessional and disrespectul…read more The director of the facilty cursed out my dad mutiple times and when I approched her about it to file a complaint, she lied and kept saying it was not true. Yet, my dad recorded all his conversations with the the managment team. The cleaning manager is lazy and refuses to clean up when accidents take place. Also, my dad was charged for level 2 card and unfortunately he never got it as he fell mutiple times during his stay. The food is horrbile as well. I had to buy my dad food every day and have it delivered to him because the food was so bad. Avoid this place at all cost. This place is horrble and the managment team are a bunch of ass holes! The have no interest in helping your family, they just want your money.

can't say enough about country meadows and their incredible staff. Krystal Spinella, director of…read moreresident services is amazing. she is friendly, helpful, kind, quick to respond and goes above and beyond to help her residents and their family. My mom has been a resident there since the end of march and has made lots of friends. overall, I rate them a 5

My father had his leg amputated and we were in a scurry to find a rehabilitation facility that…read morewould accept him and would not cause additional problems. After touring numerous facilities we begged for admittance at country meadows. The biggest plus there is that they are well staffed and my dad would have the proper care that was necessary, the patient to staff ratio was one of the highest I saw and this makes a big difference in the care you would receive. (previously, prior to the amputation he was at New Eastwood in Easton where he'd press a call button and over an hour and a half later would soil himself because nobody responded, so staffing number's definitely count)..... Throughout the whole stay at Country Meadows the staff all cared for my father very well, he liked some of the food and some he did not. Although he got a bed ulcer, he previously had the start of it at the hospital so CM was definitely not to blame. Their showers are clean and easy accessible and they have the staff to bathe residents twice a week. They even have a salon to get your hair washed in the interim. Everyone there was accommodating to his needs and would recommend them to anyone looking for short term rehabilitation or even long term care. I felt that my dad was safe there every time I left from a visit.

Traditions of Hanover offers an active, vibrant life for seniors to age in place. I had the honor…read moreand privilege to work there for 10 years and the culture is caring and of absolute concern for the best interest of the residents. Outstanding team and filled with grateful residents. One big family.

My dad lived at Traditions of Hanover for 3 years. He had so many friends and enjoyed lots of…read moreactivities that he would not have had had he stayed in his home. I loved knowing he was safe and happy so I didn't have to feel "guilty" when I couldn't be with him. The entire staff and the other residents were like family, not only to him, but for me as well. Actually, even though my father passed, I still go visit the wonderful people at Traditions.

I've been a resident here over 6 months. I like it here because I can have friends over, I can…read morecome and go as I please, and I like the food. I really like the month to month rent. I'm looking forward to utilizing the travel program.

From the owner: Sterling Heights features an active senior living lifestyle, with a full complement of amenities…read moreand services so you can enjoy your retirement and spend more time with new friends and family. Our independent lifestyle includes a live-in management team that is available 24/7. Each private apartment also includes emergency pull cords that link you to our management team 24 hours a day. Your monthly rent includes three chef-prepared meals daily, transportation, exciting events and activities, and weekly housekeeping, so you can enjoy your retirement. We invite you to come visit with us and learn more about our gracious lifestyle.

I don't know how anyone can give a positive review of this place. I was there as an assistant to…read moreone of the residents so i spent a lot of time there. Most of the staff there was very rude, some were just nasty. A few of them tried to undermine me. They would lie to us, yell at us and just make life miserable. Residents were only allowed to use the bathroom twice a day, other than that, they had to wait, even if they had soiled. The showers were in a large creepy room and were not private. I have nothing positive to say about this place, with the exception of Sister Lucy, who would come around and visit and help when she could.​

Compassionate and kind with top notch care. Every need of the resident is met. Plenty of…read moreactivities and very clean

My mother-in-law was here for only a short time but the staff became a part of our family. We have…read morenothing but good things to say about her time at here. Thank you to all who made her staff comfortable. Susan and Jeff Biggs.

I had my father in Cedarbrook for several weeks of rehab after he got ill. I would give Cedarbrook…read morea solid 10 out of 10. Both the nursing staff, and the rehab staff were outstanding. Everyone was VERY nice and really good at their jobs. My dad had a recent stay in Moravian Village after an accident. This was a pretty good way to do an apples to apples comparison. The staff at Moravian has a really high turnover, they seem understaffed, and unhappy at their jobs. Supervisory staff are very unprofessional. Cedarbrook seems to have almost all people who will spend their career at the facility, have plenty of staff, even on weekends, and everyone seems legitimately happy at their job. The rehab staff, OT and PT, at Moravian were not terrible, but they did not tailor anything to my dad's needs. They seemed to be just going through the motions. Cedarbrook was just the opposite, the staff really wanted to zero in on what would help my dad to get back home and be successful. We both came away very impressed with everything at Cedarbrook. I know this sounds like an ad, but this place really is that much better than others in the area.