I first reached out to Jose back on May 16 for a quote to install a driveway gate. He said he would get back to me by the next day with the estimate, which he did do, and stated that he could have the gate installed within the three weeks. That sounded too good to be true, but I took him at his word. When the three weeks was up, I sent him a message to check in and see when he was coming out. That message went unanswered. I waited another 10 days, and called him. His cell number said it was disconnected, and so I called the main business number. He answered there and told me that he would be scheduling with me in the coming days. I never heard from him. I waited until June 17th, a month after the initial contact, and messaged him again. This time he replied right away and said he had my gate in the shop, and that he had just two other jobs ahead of me, but that he would be out that same week to install. That week came and went, and I heard nothing. Now, another week has come and gone (making for six weeks since we first spoke and came to an agreement, and he has just disappeared.
I had a lot of confidence in him because he was so friendly when I first reached out, and got the estimate to me exactly when he said he would. Moreover, all his reviews on here are positive. I'm not really sure what the deal is, but he left us hanging, which is just awful customer service! You should never promise what you aren't going to deliver. Moral of the story: if something seems too good to be true, it probably is! read more