1. Mopar Dodge

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Saratoga Springs, NY

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6 years ago

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Advance Auto Parts

Advance Auto Parts

(2 reviews)

I bought a brake caliper with a lifetime warranty five months ago. It started leaking last week…read more The valve is dry. The leaking is coming from within the caliper. I'm about to leave on a long trip, tight on money. They initially said I could only get a replacement with a receipt. Calling back, they were good enough to reconsider. If you buy a part there, don't count on being able to return it unless you've stored the paper receipt or snapped a pic of it. My suggestion to Advance Auto Parts is to build goodwill by doing what your local pet groomer can do, namely, look up a purchase by card used. Thank you Advance for making an exception when I need it most.

My friend and I got there 20 minutes before closing. She needed her battery/alternator/starter…read morechecked as she was having intermittent starting problems and was taking a trip the next morning. There were two employees, one, Kennan, was already outside diagnosing a customers headlight issue. The other, Nathan, assured us that they would get her car checked out, even if it was after closing. Every time we apologized to Nathan for keeping them late, and asking if we should skip it and just get a new battery in the morning, he assured us that it was not a problem, and that they want to make sure she had a reliable vehicle for the drive. When Kennan was free, just before closing, he happily took us out to check her car. Turned out the battery was fine, but the alternator was bad. He advised us that this could lead to the car dying while being driven, and gave us some suggestions of mechanics. He seemed very happy to help us, even after hours. He let us take pictures of the diagnostics. All in all, not only were Nathan and Kennan incredibly helpful, friendly, and professional, they also saved us from buying an unnecessary battery, and possibly from getting stranded roadside.

Mopar Dodge - autopartssupplies - Updated October 2026

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