My first time visiting was a great experience. Awesome customer service with Michael who found us a…read morebeautiful dining room chandelier. We are now purchasing matching pendant lights. I wish I would have visited sooner for our indoor and outdoor lighting needs!

Beautiful lights. Here's the deal....the lights are beautiful. My issue is their exchange policy…read more When you're in the store, everything is lit up is so you can't see how much light a fixture emits or how it lights up, because it's so bright in there. We ordered three lights back in May (I think) and they were just installed. They were installed with no issue and the two gentlemen did a great job. I have no complaints or issues to write about. Once it finally got dark and we turned on the kitchen light, we realized we didn't like it. I called and asked if we could exchange it for a different one and was told "because wires had been cut and it's already mounted on the ceiling, it can't be returned." That is a stark contrast to what the sales associate told me. She said we could return it. I'm really annoyed at the whole situation. So I'll leave you with this, find out the return/exchange policy BEFORE installation. If the policy is awful like theirs and you still want to purchase from them, while in the showroom, ask them to turn off all the lights in the area so you can see what the light looks like. I'm pretty bummed because I enjoyed looking at the lights and have made many purchases over the years here. I think I'll take my money elsewhere. I'm sure it's no skin off their backs, but now I have a light I don't want to even turn on. Also, price check before purchasing. I found two lights cheaper elsewhere shortly after purchasing. Thankfully, they price matched.

The best place to buy replacement bulbs in Louisville, also the the nicest sales people you will…read moreever do business with. You have my word, Gaylon

From the owner: We offer a wide range of lighting solutions, including LED fixtures, high bay lighting,…read morefloodlights, emergency lighting, and smart controls for commercial, industrial, and outdoor applications. Our solutions improve energy efficiency, safety, and visibility across all environments.

There's a review on here from a "Todd" who is actually a former employee of Alcott & Bentley. His…read morereview is bogus. The team at Alcott & Bentley did a spectacular job on my house. I truly am a customer. I purchased six table lamps and three pendants from Tiffany. She was a dream to work with and incredibly helpful. She's kind, caring and considerate. She helped me find the right lighting. She did a great job. "Todd" is a sad, negative & seedy person...who blames others for his issues.

My husband Randy and I are redoing the dining room. A friend told us about Alcott. The saleswoman,…read moreAlison, explained that none of the display models are for sale. Everything must be ordered frrom a binder. The binder had no prices. Prices, Alison said, are "determined upon request." I requested. Alison disappeared for eleven minutes and came back with a Post-it note that said $1,850. No model number. No description. Delivery: 16 weeks. Installation: not included. Returns: "we'd have to discuss that." I asked if I could see the fixture I'd be ordering. Alison pointed at the binder. The binder photo was 240 pixels wide and appeared to be a scan of a fax. Not impressed.

I took my broken lamp in earlier this afternoon. The man working was super friendly and told me it…read morewas an easy fix and he did it free of charge! Gorgeous lamp selection. I will definitely be back!! Great service.

This review is quick fast and straight to the point…read more.. I had a lamp just stop working out of nowhere, so to the search engine I went. The 1st business that caught my eye was this one.. I sent an email outlining my issue and within 24 hours I was receiving a call with an explanation of what may be the issue and even an estimate to fix it.. This was great considering I didn't live too close and I didn't want to spend a lot on getting it repaired.. I arrived kinda close to closing time and the man in charge of the repair was just about to leave... YET... he stayed to fix my lamp for me... And let me tell you... I walked around the shop ONE TIME..... and he was already finished with my repair!!!! Wow... talk about fast and reasonable service!!!!.. I was very impressed... Wait..... this review wasn't as quick as expected huh?!?!?!... Lol

This place is great...we'll stocked, good prices but more importantly a knowledgeable staff. They…read moreare willing to talk thru options and give suggestions. Think about a rep in lowes or Home Depot electrical aisle, and imagine the opposite and that's what you get here. Family business and I was glad to support them as I built my house. Highly recommend

From the owner: Electric City, Inc provides electrical and lighting supplies in the Shelbyville, KY area.read more

Went here to shop for some bathroom showers/vanities for my basement that we are finishing. The…read moreplace is very large and does have a large selection and the layout is very inviting and near. Like a huge showroom floor of the best stuff. We went on a late Thursday morning and there wasn't many people there at all. Our issue was the workers. The few we spoke too seemed to either be unknowledgeable, uninterested and lacked customer service skills. The lady working the front entrance I hope was new because she was clueless about everything including the layout. The representing that she finally got for us after about 15 min of us roaming around seemed like she would rather get a route canal then help us out. Also kinda spoke to us like we were the expert and should know about the brands and product. When the main focus of our visit is to to see what our options were and to see what we liked. I'd say about 24-48 hours we made our purchase but not from here. The customer service experience turned us off. The pricing at This establishment is in the high end. However as mentioned they only have high end things on the showroom floor. So that is to be expected. Most people including us do not mind to spend a little extra for nicer things but we do expect to recover knowledgeable and helpful information before making a purchase of large magnitude.

Worst customer service I have ever seen. First, when we entered the store she told us that there…read morewas limited capacity and that we would have to wait in the car until they called. I honestly didn't have a huge problem with that until I heard a lady say she was going to look at something real fast and they let her enter. After we got to enter the showroom and found some items we loved, she couldn't help because she had to stand at the door, but we could be put on a waitlist or look it up online. I did not drive to the store to then go look it up online. This store has some really nice pieces, but very poor customer service. They took social distancing to a new level! All in all, we wanted to purchase items for our bathroom remodel today, but I refuse to buy from a place with poor customer service.

I really like this shop. The first time I went, I was looking for a harp for a vintage lamp bought…read morein Japan with an unusual fitting. Jennifer helped me, and it took a couple of tries, but we found the perfect replacement harp. I then brought them a little bedside lamp I had as a child. It needed some repairs. They quoted a priced and also noted a crack in one plastic piece I hadn't even noticed. They said they'd try to repair that too but if they had to source a replacement part, it might cost a bit more. I agreed. The lamp came back repaired and with a stylish metal piece to replace the broken part. It did cost a couple dollars more, but I am so pleased to have that lamp working and beautiful again. When picking up the the little lamp, I found another table lamp I liked. Their shop is jam-packed with great inventory, many styles and themes otherwise hard to find. I brought the new lamp home, but the shade didn't work in the space. I took the shade back (still in original wrapping) and they sent me home with 3 others we picked out to try. One worked beautifully, so I bought it and they even gave me a credit on the original included lampshade since I returned it. Then today I went back looking for a floor lamp for a tight space. Jennifer helped me again, patiently helping me try out a couple of options in the shop. I chose a sleek brass floor lamp with a stunning black shade. She told me if it didn't work out, I could bring it back and try the other one. It's now in its space, looking so elegant that there's no way it's being returned. This shop has become my go-to for lamp and lamp accessories!

Just moved to Louisville and needed to refresh a few of my lampshades. Not only do they have a huge…read moreselection of various styles, the owners also have great taste and were extremely thoughtful in their recommendations. They spent a good deal of time with me - sometimes both at once - to help me reach my decision. While I was there, several other customers came in with what appeared to be lamp repairs, and the shop also has plenty of lamps for sale as well. I ended up purchasing two small modern off-white shades for antique bedside lamps and a really cool clover-shaped tan shade for a living room floor lamp. The prices were fair and in line with what I was expecting to pay so overall I was extremely pleased with the experience and will definitely return with any future lamp-related needs.