This was our 4th stay at the Stirling Highland over the last 9 years, and sadly it will be the…read morelast.
Check In: Arrived early and waited in the lobby. Not sure if room was ready before 4:00, as no one let us know. Had to ask for a second key, when there were obviously two of us. Headed back to the desk for assistance with radiator; however, no one could explain how it worked.
The Room: Nothing has been updated. Had to crawl behind a chair to plug in the phone, when they could have just replaced the wall lamps with ones with USB ports. Things also haven't been maintained (huge crack in bathroom floor tile, mold on ceiling molding, and missing and dirty caulk).
The Restaurant/Bar: No food being served to hotel guests because of a private event Thursday evening with no notice at all. Had 2 bags of chips from the bar for dinner. Breakfast was passing at best (no scrambled eggs one morning and hard and gross the next). Filthy carpet, with stains and black stuff stuck to it. Lack of upkeep, and not too appetizing either.
Finally: Our first night, we were treated to a small dog running down the hallway barking all the way, twice (about 2:00 a.m.). We were just a few rooms down the hall from Reception, so no idea why staff didn't address it. Then there was the dog in the hotel bar off leash that kept escaping out the door. If you're wondering if we have anything against dogs, we are the ones who kept an eye on her and put her back in the room and closed the door multiple times, so she wouldn't wander off. Dogs at hotel, fine; guidelines and staff follow through, needed.
Would have loved to give this feedback to the hotel directly, but at the end of a 2-week trip, the Stirling Highland was the only business that didn't reach out for feedback. Is the Stirling Highland afraid of what people will say, or do they already know?