I found it interesting how the business responded to the influx of negative feedback on their Google reviews - they disabled them. Each time myself or another parent shared a poor experience on there, the replies came across as cold, generic, defensive, and frankly gaslighting, lacking any genuine empathy or understanding. Unfortunately, my in-person experience matched that tone exactly.
The atmosphere earns a 1/5 at best. The building feels far more like a sterile clinic or office than a warm, inviting elementary school or preschool. The outdoor play area is extremely small and limited, with very little equipment for the children. Even small details like Christmas stockings with typed and stapled staff names suggesting high turnover, and awards displayed on the walls that are all several years outdated gave the impression that things have declined and aren't improving. Those old awards seem to be up there for a reason: nothing recent to replace them with.
The staff interaction was the worst part, warranting a 0/5. I found them consistently rude, condescending, and disingenuous. They gossip openly about the director and each other in front of kids and parents. If your child is remotely unsettled, you're called to do an early pickup. Staff do not seem to enjoy their jobs, and it shows. You'd see kids walk out from the day with mucus dried and crusted from never being cleaned during the day. During a visit, I observed teachers chatting among themselves for several minutes while a young child slid down the slide and hit their head at the bottom and only got attention once he started crying. My own kid was injured quite badly by the teacher which is why we disenrolled immediately. My kid used to HATE it here, cried every day about having to go, and wow I can't imagine why.
What struck me was how indifferent the staff seemed toward families leaving. When we decided to withdraw, there was no curiosity about why, no attempt to understand our concerns, and certainly no effort to retain us. It genuinely felt like it didn't matter to them whether we stayed or left. That complete lack of care or investment in the families they serve spoke volumes. This similar observation was also echoed in another Google review that's also now gone.
Practical issues only made things worse - parking is severely limited, turning drop off and pick up into chaos with constant car horns and aggressive maneuvering. The overall operation felt disorganized and unwelcoming from the moment I arrived.
I'm genuinely baffled that this place had a waitlist. We quickly found a much better option just down the road- one that actually feels like a school, with engaging play spaces and genuinely kind, warm staff. My kid LOVES the new school and is thriving there. I'm just sad that this was our first experience in a learning environment when there are clearly MUCH better options. I didn't even get into everything like the complete and utter lack of communication. Even for free, I wouldn't consider it worth the time or stress. Save yourself the disappointment and look elsewhere. read more
