"customer service and the front desk are HORRIBLE. I showed up for my scheduled appointment and was…read moretold that Dr. B doesn't take my new insurance...even though I confirmed online and over the phone with my new insurance provider that he is active with them. "that information isn't always accurate" ok, so who's responsibility is it to update it? not mine. since I spent over $80 in uber fees and I wasn't able to be seen i asked for reimbursement. was told it's not possible. I asked to speak to the doctor directly and was told that the message would be relayed to him. I'm giving it 48 hours and then I will escalate this issue. what upsets me even more is that he's a good doctor and I've been a patient of his for a long time. horrible customer service"

The same thing happened to me with my mom. I went for a 2nd opinion and when the doctor found out,…read morehe "kicked" us out of his office and told us to never return. The worse of it was his waiting room with filled with patients. As I was leaving, one of his office staff apologized for his behavior. Today my primary care physician suggested I see a neurologist; to my surprise, he recommended Dr. Bhatnager. Never again will I step into his office even if he was the only neurologist in the borough. I will go to another county before he makes any $$$ from my insurance company or me.

Hi I went to see Dr. Balu the Chief Physician and his so pleasant always professional staff. Dr…read more Balu took such good care of me today . He made me feel special, he heard my complaint and took care of me like a baby!!!! Thank you for making me feel better, thank you for working in my community! You and your staff I can always count on ! Have a fantastic weekend stay blessed!!!! Thank you Urgent care ! Thank you again Dr. Balu

A community clinic, not too far from several other Essen owned locations. They have a clinic…read moredownstairs and an operations division upstairs. Great place!

Dr Alonso have been my Doctor for the past 2 yrs.He is a tremendous doctor and I hate to see him…read moreleaving.He recently send a letter announce he is closing his office and leaving to California.I wish he could stay but I wish him the best in his career.

Doctor Alonso has been my primary care physician since 2008, and I have always found him a kind,…read moregenial adviser and a willing listener. His recommendations are beneficial, and he takes time to get to know your case history before offering any suggestions. His front office staff is generally pretty nice too, although wait times do tend to be frustratingly long.

Scheduled an appointment with an actual office worker (not an answering service) and they told me I…read morewas able to come in an have a procedure. I arrived 30 minutes before my appointment was called in an hour and a half later. Not a huge deal. Then I'm called and told they can't do the procedure until they know of my insurance approvals it. I checked online and it's covered but they need approvals. So coming here has been a waste of time and money. They are disorganized and the place is a bit dirty. Not returning to Essen Health.

This place is a complete waste of time and I think a bit racist to be honest the doctor doesn't…read morecare about you and nobody in this place can draw blood correctly they need to replace this whole staff to be honest oh this the urgent care part

With a whole new office, staff, this is the top in primary care any where, and in particular in the…read moreBronx. With over 40 years of experiences in Internal Medicine and Pediatrics, Dr. Andrade is the best. The front staff is the best! Personal Touch Medical Clinic truly personifies top, quality, care, love.

I've been seeing this doctor since I was a child and as I'm older I see how terrible this office…read moreis. The doctor himself was great but everything else causes a 1 star review. The staff and office set up prior to seeing the doctor is the most unsanitary experience ever witnessed. Especially during this pandemic. The same cramped room used to take money and handle phone calls is the same for pre screening. The staff took blood without wearing gloves. Not to mention after prepping my arm with alcohol, TOUCHED THE SAME SPOT WITH HER UNGLOVED THUMB. All of this was also done while talking on the office phone and touching her own cellphone. I've gone through a phlebotomy course and know that everything done was incorrect. This technician did not wash her hands between patients nor sanitize the desk. Not to menton, privacy was at zero as people were coming in to talk to her. I understand being spread thin, but this was paper. Dr. A. Andrade, daughter of J. Andrade, completed the visit. Very professional, understandable and to the point. No complaints on her part. I'm not suggesting where to go, but I personally know better to not use this office again.

Formally a Pharmacist with years of medical / healthcare experience within NY having seen, worked…read morewith and sold to as a rep for Eli Lilly Having a discriminating perhaps even a cynical outlook towards medicine today I was fortunate to discover a Genuine Medical in Doctor Angelo Michilli. A REAL BRONX TRERASURE! You will be hard pressed to find a more intelligent, empathetic, medical professional who honestly cares for his patients like a good friend or family member does with sincerity, honesty & professionalism. I LOVE HIM and you will too. No more BS doctors!!

I despise all doctors. From the get go. I have been with Dr. Michilli for almost 25 years. Second…read moreto none. No doctor cares more, knows more or makes a patient more comfortable. I cannot praise him and his professionalism more.

By far one of the best dentist I've been to in a very long time, for someone who doesn't have great…read moreinsurance, I always end up getting crappy service for it. Especially the bronx. The office was also spotless!!!! From front desk to the chair, everyone was so sweet and gentle! Dr.E I believe was his name, amazing dentist, so gentle. Received 2 fillings same day, everything was just so easy. Recommending to family and friends!

This is a brand new office. Not sure how long they've been here. The receptionist is very…read moreknowledgeable about my insurance plans. I haven't seen the dentist yet but I'm waiting. I'll let you know if there's anything they can do for me today.