I highly recommend C&S service. I travel to melbourne to have my car serviced by the guys here…read more They are always honest with whatever my car requires, keep me informed with work that is being carried out all with great friendly & prompt service. Wouldn't trust my car anywhere else even if it means I have to drive 2hrs. Keep up the good work guys. Glenda

Went here for a RWC and I've been informed I have 4 seperate instances not in order with my car -…read moreworn wipers, tint too dark, right height too low and passenger mirror not functioning (as you can see, ploys to make more money). I previously received a rwc from a competitor less than 3 months ago and nothing had been altered. Thought I would take a leap and support a local business instead. Not interested in listening to what I had to say however, 'I've been doing this for 15 years mate, I know what I'm doing' - $165 for him to apparently stare at my car and conjure things up to unethically earn extra money.. Would not recommend this place at all. After returning to the original place in Richmond, they informed me everything was perfect, the passenger mirror did not need to be functioning, legally, for it to be road worthy (as long as the mirror was in place and in tact). Same amount of money spent but I left with a much better experience.

Ticked all the boxes for me.Quality,value and service…read more Thanks Guys,not easy finding honest mechanics these days.

Had some trouble at the start with level of service I got but the Manager was able to work things…read moreout after I went back and told him what the issues were.

Had my Mazda 6 serviced today. Very friendly staff - explained the service well and pointed out…read morepotential work to be done in the future if I feel it warranted. Booking in the service was simple - just emailed and nominated a preferred day. Very happy.

Terrible terrible service provided. Charged me $1400 to fix thermostat and a new radiator and…read morereplacing coolant and Engine oil in my Out-lander. I trusted the owner (Peter) words, when he said your Car will be like new after fixing. I paid $1400 on the phone and ready to go after driving for 15 min car stop in the mid of the road had to tow the car back to Hawthorn Automotive Improvements, where I kept my car afterward he did a small compression test and suggest me engine needs to be reconditioned will cost $4700 on top of $1400. I asked for $200 discount he denied saying don't want to cut the corners. I told him to not to start repair until deal with Warranty company. But later on find out another repairer can fix the whole new engine in just $2700. I went back to take my car back then he charged me $280 again for the coolant and changing filters and engine oil for which he already charged me with in $1400 bill at first instance. When I asked for clarification for extra charges he became very abusive and physically assault me. Finally I called police and relive my car after paying illegitimate charges of $280. Friends be careful before you go there because at the first time staff will sound like very friendly but thy will cut your pocket in a way you won't believe. Even if you think to go their better check prices with other Mechanics. The Most Dodgy people I have ever seen in my life. Finally my car is in perfect running condition and I paid $2000 less to other repairer. Disgusting Customer service, no cooperation at all, God knows what he actually do and what he charge fortune for. If you still wanna go Good Luck with that. Me and three of my other friends (who were regular customers of H.A.I and faced issues after servicing) will never ever turn back.

After being ripped off by mercedes dealerships for years, I shopped around for a reasonable B…read moreservice price. Hawthorn automotive beats all euro workshops around camberwell. The boys called me to report the items that needed changing. I approved the repairs and my car was ready the same day. Transmission was also serviced because they detected some faults on the MB star equipment they use. Tranny shifted much better after service. Parts replaced were on the bench when I picked up the car. Smart, sharp French guy who has good knowledge of the Benz. I was surprised on how confident he was about his work and my car did feel much smoother after service. I will take my car to them from now on.. Being a girl it's not easy to trust a mechanic, I must admit I was happy to see the old filters and parts before paying my bill..

Took a 12 yr old BA Falcon wagon with several recurrent faults to Paul. Within 48 hours he'd…read moreinvestigated & repaired them all. Checked with me by phone re: new vs reconditioned parts, explaining pros & cons in layman's terms. Cost less than expected & carefully itemised. I've had trouble finding a good auto electrician. Glad I stumbled on Melita!