Absolutely dreadful. Went in with my partner on a Sunday, spotted a dress I liked on a rack and went to try it on. really liked it and my partner said he would buy it for me.
We took it to the (then unmanned till) to pay. An assistant appeared and then took the dress and disappeared. she came back and said she could not sell it to us, as it had been transferred last night to another store.
She then proceeded to blame us for picking up the dress from the rack (there was no indication that this rack was any different from any other and if the dress was not for sale it should not have been on the shop floor). When we asked what could be done about that she just dug her heels and said that she couldn't sell it to us, it wasn't her fault, she was new and she was just doing what other staff had told her to do. She made no attempt to reach a resolution (e.g. phone the other branch so we could pay for it with them, tell us what store it was being transferred to) nor did she fetch her supervisor so that she could do something. Her supervisor was not far away and did not come over.
Really poor and baffling experience- someone, in a shop, wants to buy something and no attempt is made to allow that. read more